Thursday, 30 August 2018

When done right, the future for consumer interactions is bright.

Functionality and success meets customer delight.

Future of Customer Experience - "Winning the customer war in a world of AI, bots and automation"

How strong is the correlation between experience/perception and loyalty?

CX as the driving force behind all we do.

AI - Changing customer experience delivery

Experience at Human vs. Digital touch points –which one has a better payback?

Customer first culture changing the way we work.

Design Thinking: A tool to enhance customer experience.

Unleash your Promoters: Leveraging your NPS programs to achieve 3 digit growth rates

Improved Returns On Investment on CX initiatives.

Customer Journey Maps - the Impact on an organization.

Is Loyalty = Profitability always?

The Age of the AI Powered Agents

Are organization’s missing a trick by under-investing in Customer Service?

Are organization’s looking at the right customer metrics? Do we need new measurement indices?

Consumer Journeys to Consumption Journeys

Artificial Intelligence – Changing the overall business scenarios.

Panel Discussion: Positioning of CX in every organization.