Thursday, 8 March 2018

Keynote Address: Executive beliefs, intends and vouch for CX versus the Ground reality

Keynote Presentation: Ideas are a dime a dozen. People who implement them are priceless.

Thought Leadership: Do companies across the world approach CX the same way? Learnings from a service provider’s perspective.

Case Study 1: Shifts from profits to prosperity

Deep Dive: Learning from the Morning Session

Case Study 2: Role of Digital Transformation in improving the customer experience

Case Study 3: Changing needs in ever changing environment

Case Study 4: Design Thinking: A tool to enhance customer experience

Case Study 5: "Unlocking Customer Centricity within, is easier done than said."

Case Study 6: Where does analytics fit into your customer experience?

Does being Customer Centric helps in building client loyalty?

Case Study 7: Systems Thinking – for enhanced customer experience

Case Study 8: Role of Digital Transformation in improving the customer experience

Are organization’s looking at the right customer metrics? Do we need new measurement indices?

Case Study 8: Can Artificial Intelligence Help You Get Closer to Your Customer

Industry Insights: Mismanagement of Customer Loyalty

Positioning of CX in every organization