Thursday, 30 August 2018

When done right, the future for consumer interactions is bright.

Functionality and success meets customer delight.

How strong is the correlation between experience/perception and loyalty?

CX as the driving force behind all we do.

Experience at Human vs. Digital touch points –which one has a better payback?

Customer first culture changing the way we work.

Design Thinking: A tool to enhance customer experience.

Improved Returns On Investment on CX initiatives.

Customer Journey Maps - the Impact on an organization.

Is Loyalty = Profitability always?

Are organization’s missing a trick by under-investing in Customer Service?

Are organization’s looking at the right customer metrics? Do we need new measurement indices?

Artificial Intelligence – Changing the overall business scenarios.

Panel Discussion: Positioning of CX in every organization.