Customer expectations are sky-rocketing, necessitating higher quality customer service. Unfortunately, companies tend to shy away from investing in cost-driving departments. But easily implemented next-gen solutions can turn your costly customer care into a value driver that will lead to cost reductions as well as increased retention by offering a complete customer experience.
Enhanced customer experience helps in building trust while putting the customer first and ensuring a personalized experience in the digital age. The exclusive conference will bring in the best minds from across India to share, and explore innovative ways to connect and communicate with next-gen customers.
VP – Sales, Gupshup
Key Areas of Focus:
Interesting CX practices to look forward to in the next decade
Building customer experiences that matter
Creating a customer-centric culture in the workspace
Strategies to upgrade and strengthen the custom experience
Strengthen internal communications for a great next-gen customer experience
Taj Lands End, Mumbai
BJ Road, Mount Mary,
Mumbai, Maharashtra 400050