Customer expectations are sky-rocketing, necessitating higher quality customer service. Unfortunately, companies tend to shy away from investing in cost-driving departments. But easily implemented next-gen solutions can turn your costly customer care into a value driver that will lead to cost reductions as well as increased retention by offering a complete customer experience.

Enhanced customer experience helps in building trust while putting the customer first and ensuring a personalized experience in the digital age. The exclusive conference will bring in the best minds from across India to share, and explore innovative ways to connect and communicate with next-gen customers.

Featured Speaker

Ninad Takpere
VP – Sales, Gupshup

Key Areas of Focus:

Interesting CX practices to look forward to in the next decade

Building customer experiences that matter

Creating a customer-centric culture in the workspace

Strategies to upgrade and strengthen the custom experience

Strengthen internal communications for a great next-gen customer experience

Event Venue

Taj Lands End, Mumbai

Band Stand,
BJ Road, Mount Mary,
Bandra West,
Mumbai, Maharashtra 400050

Registration Form