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Was able to witness and understand the various customer experience initiatives and methodologies that have been adopted across different types be industries be it BFSI, telecom, automotive and more. Kudos to the UBS forums team for arranging a successful event.

- Shailja Singh, Axis Bank

Within organisation, within industry we often tend to look inwards. UBS forums gives a platform to widen the horizon and your view. CE doesn’t end with one own team. 15 much more & this forums helps to explore the same

- Nilima Palav, Safmarine (Maersk Line India Pvt Ltd)

A very insightful day, filled with learning. Was great to hear from industry in the customer experience field. Getting to know about AI & digital intervention & the role they play in CX was a great learning experience.

- Manasi Damle, Pointnine Lintas

Getting better understanding on the do's & don’ts in CX. Understand where to humanize solutions. Understand why & how cross buying of ideas is necessary

- Arun Chowdhury, Aditya Birla Finance Ltd

Good insights, Most attend, Many valid industry speakers.

- Sharada Dey Chowdhuri, Mswipe Techologies Pvt Ltd