Featured Speakers

KV Dipu
KV Dipu

President - Head Operations Communities & Customer Service

Bajaj Allianz General Insurance
Amitabh Khanna
Amitabh Khanna

Head - Customer Delivery

Mastercard
Sridhar H
Sridhar H

Senior Director, Digital Experience Solutions

Salesforce
Prakash Dadlani
Prakash Dadlani

Sr. Vice President - Customer Centricity

Aditya Birla Group
Gokul Gopalakrishnan
Gokul Gopalakrishnan

Vice President & Business Head, Asia

Uniphore
Akhilesh Saxena
Akhilesh Saxena

Vice president - Global Service Delivery and customer operations

Tata Communications
Sundeep Kamath
Sundeep Kamath

Regional Sales Director - Service Cloud

Salesforce
Jayant Jain
Jayant Jain

VP - Marketing & Customer Services, Head Loyalty & Shopper Insights

Reliance Retail Ltd
Shankar Iyer
Shankar Iyer

Head of Customer Success - India, Bangladesh, Nepal, and Sri Lanka

Infobip
Sonal Mudaliar
Sonal Mudaliar

DVP - Head Data Science and Consumer Analytics (Assets & Consumer Finance)

HDFC Bank
Shweta Srivastava
Shweta Srivastava

Head - Customer Experience

Tata CliQ
Ninad Takpere
Ninad Takpere

VP – Sales

Gupshup
Varkey Joseph
Varkey Joseph

Head Centre of Excellence

Raymond Limited
Rinoo Rajesh
Rinoo Rajesh

Vice President, Digital & Business Transformation Services

Conneqt Business Solutions Limited
Pradeep Chatterjee
Pradeep Chatterjee

Head - Digital Transformation, Change Management & Customer Experience

Tata Motors Group
Sudhish Sitaram
Sudhish Sitaram

Marketing Head

Infobip
Kumud Upadhyay
Kumud Upadhyay

Senior Vice President

Motilal Oswal
Venkatraman Swaminathan
Venkatraman Swaminathan

Contact Center Specialist

Avaya
Abdul Hanif Syed
Abdul Hanif Syed

Head of Customer Service

Mahindra Rise
Savita Patnekar
Savita Patnekar

Vice President & Head of Operations

Conneqt Business Solutions Limited
Dharmang Shah
Dharmang Shah

Head – Digital

Sbi Mutual Fund
Rajdeep Charan
Rajdeep Charan

Head CRM & Customer Experience

Eureka Forbes
Bishor T Kurian
Bishor T Kurian

Head of Customer Service Operations

Wonderchef Home Appliance Pvt. Ltd