Featured Speakers

Ravi Badve

Ravi Badve

Director -
Customer Delivery

MasterCard

Shankar Iyer

Shankar Iyer

Director - Customer
Services, India, Bangladesh
Sri Lanka & Nepal

Infobip

Dinesh Dua

Dinesh Dua

SVP & Head - Experience
& Service: Merchant
Services, POS, PG, Ecom

HDFC Bank

Andreas Heiz

Andreas Heiz

Director MarTech
Solutions

SAS EMEA/AP

Satpreet Chelawat

Satpreet Chelawat

Senior Vice President
& Head Customer Obsession

Axis Bank

Vipin Kaul

Vipin Kaul

Regional Sales
Head

Adobe

Shivangi Kamath

Shivangi Kamath

Head of Process
Excellence & Process
Improvement

Bajaj Allianz Life

Nikhil Sattur

Nikhil Sattur

Head - Customer
Success, India, Bangladesh,
Sri Lanka & Nepal

Infobip

Dhyanendra Bhangre

Dhyanendra Bhangre

Head of Technology
(Digital) - Customer
Experience

Mahindra & Mahindra Ltd

Arun Ramachandran

Arun Ramachandran

VP- Planning-Customer
Value Management

Vodafone idea

Aarohi Shetty

Aarohi Shetty

Regional CX
Business Head

Freshworks

Prakash Dadlani

Prakash Dadlani

Sr. Vice President -
Customer Centricity

Aditya Birla Group

Tehsin Laxmidhar

Tehsin Laxmidhar

Head of Customer Service

Edelweiss General Insurance Company
Limited

Bhagwan Balani

Bhagwan Balani

General Manager

ITC Hotels

Anupam Srivastava

Anupam Srivastava

Chief Member Experience & Business Excellence

Mahindra Holidays & Resorts India Limited

Milind Kadam

Milind Kadam

Director – Sales,
India, Bangladesh,
Sri Lanka & Nepal

Infobip

Santosh Kevlani

Santosh Kevlani

Head of Monetization,
Customer Experience,
Contact Center, Payment Partnerships & Alliances

Myntra

Sameer Narkar

Sameer Narkar

Founder

Konnect Insights

Rajesh Kumar

Rajesh Kumar

Head CRM; Customer
Experience, Service Quality
and Customer Service

Tata Capital

Shilangi Mukherji

Shilangi Mukherji

Head, Customer Marketing

Amazon Prime
Video India

Prakash Bharath

Prakash Bharath

Director

Freshworks
(India & SAARC)

Rajdeep charan

Rajdeep charan

Head of CX & CRM

Eureka Forbes

Sundeep Kamath

Sundeep Kamath

Regional Sales
Director, Service
Cloud

Salesforce

Kamlesh Vora

Kamlesh Vora

Senior Executive VP &
Head of Customer
Experience

Kotak Mahindra Bank

Arzan Singpurwalla

Arzan Singpurwalla

Partnerships Lead,

WhatsApp for Business

Gayatri Nathan

Gayatri Nathan

SVP and Head - Customer Operations

Tata AIA Life
Insurance Co. Ltd.

Meldon Morais

Meldon Morais

Vice President of
Marketing & Strategic
Global Partnerships

Konnect Insights

Narayan Keshavan

Narayan Keshavan

Head - Digital
Analytics (Customer
Sentiment)

Dell Technologies

Ravi Kumar V R Majumdar

Ravi Kumar
V R Majumdar

CGM & CXO

SBI

Ritesh Srivastava

Ritesh Srivastava

Head Retail
(After sales setup
Visual Merchandising and
brand experience)

Tata Motors

Hari Shankar

Hari Shankar

Sr. Vice President-
Customer Experience

Future Generali
India Insurance
Company Limited

Sudip Patil

Sudip Patil

VP and Head-Digital
Sales, Renewals,
CLM & Analytics

SBI General Insurance

Rakesh Gupta

Rakesh Gupta

Head-Customer Services

Panasonic Life
Solutions India Pvt. Ltd.

Nita Kambli

Nita Kambli

Regional CS
Head South Asia

Aramex India Pvt. Ltd.