Featured Speakers
Speakers for 11th Edition
Nidhi Chadha
Head of Customer Success
Reliance Jio
Rahul Menon
Marketing Head, India & SAARC
Zendesk
Anmol Handa
VP, Customer 360 Platform Development Enterprise Digital & Data Solution
American Express
Santhosh Rao
Partner- IBM iX-Customer Transformation
IBM Consulting, India-South Asia
Taj Anwar
VP-Customer Service Operation & CX (CBO)
Vodafone Idea Limited
Abhishek Biswal
Business Head
Airtel IQ
Ashish Himthani
Head Customer Experience Service
TATA CLiQ
Dilpreet Singh
Head - CRM and Loyalty
ITC Limited
Nitin Jagadish
Senior Director, Enterprise Business
Zendesk
Harmeet Kaur
Head Customer Engagement
DishTV
Raja Lakshmipathy
Managing Director – India and SAARC
Genesys
Nikhil Shanker
VP - Customer Experience and Partner Experience
Urban Company
Gavin Remedios
Lead User Experience & Design
IBM Consulting, India-South Asia
Amitesh Srivastava
Customer Strategy and Salesforce leader
IBM Consulting, India-South Asia
Rohit Makhija
Senior Director Customer Care - India and APAC
GoDaddy
Kaushal Menghaney
Regional Head - North India
Freshworks
Manoj Agarwal
Head Customer Experience
Byjus
Roop Thothadri
Customer Transformation-ADOBE
IBM Consulting, India-South Asia
Chanchal Bansal
Director, Customer Experience
Satish Annamalai
Senior Principal Business Consultant, Asia
Genesys
Sumit Dewan
Vice President - Customer Services
VE Commercial Vehicles Ltd.
Prakash Bharath
Director Business, India and SAARC
Freshworks
Parag Deshpande
Senior Vice President, Head of Customer Engagement Network
Axis Bank
Rajeev Kharyal
Head (CS, KCG, VAS & NBS)
Tata Power Delhi Distribution Limited
Saurabh Gupta
Group CIO
SAR Group
Divya Gauba
Head Customer Services and Legal Northern Region