Featured Speakers
KV Dipu
President - Head Operations Communities & Customer Service
Bajaj Allianz General Insurance
Amitabh Khanna
Head - Customer Delivery
Mastercard
Sridhar H
Senior Director, Digital Experience Solutions
Salesforce
Prakash Dadlani
Sr. Vice President - Customer Centricity
Aditya Birla Group
Gokul Gopalakrishnan
Vice President & Business Head, Asia
Uniphore
Akhilesh Saxena
Vice president - Global Service Delivery and customer operations
Tata Communications
Sundeep Kamath
Regional Sales Director - Service Cloud
Salesforce
Jayant Jain
VP - Marketing & Customer Services, Head Loyalty & Shopper Insights
Reliance Retail Ltd
Shankar Iyer
Head of Customer Success - India, Bangladesh, Nepal, and Sri Lanka
Infobip
Sonal Mudaliar
DVP - Head Data Science and Consumer Analytics (Assets & Consumer Finance)
HDFC Bank
Shweta Srivastava
Head - Customer Experience
Tata CliQ
Ninad Takpere
VP – Sales
Gupshup
Varkey Joseph
Head Centre of Excellence
Raymond Limited
Rinoo Rajesh
Vice President, Digital & Business Transformation Services
Conneqt Business Solutions Limited
Pradeep Chatterjee
Head - Digital Transformation, Change Management & Customer Experience
Tata Motors Group
Sudhish Sitaram
Marketing Head
Infobip
Kumud Upadhyay
Senior Vice President
Motilal Oswal
Venkatraman Swaminathan
Contact Center Specialist
Avaya
Abdul Hanif Syed
Head of Customer Service
Mahindra Rise
Savita Patnekar
Vice President & Head of Operations
Conneqt Business Solutions Limited
Dharmang Shah
Head – Digital
Sbi Mutual Fund
Rajdeep Charan
Head CRM & Customer Experience
Eureka Forbes
Bishor T Kurian
Head of Customer Service Operations