Featured Speakers

Speakers for 11th Edition

Nidhi Chadha
Nidhi Chadha

Head of Customer Success

Reliance Jio
Rahul Menon
Rahul Menon

Marketing Head, India & SAARC

Zendesk
Anmol Handa
Anmol Handa

VP, Customer 360 Platform Development Enterprise Digital & Data Solution

American Express
Santhosh Rao
Santhosh Rao

Partner- IBM iX-Customer Transformation

IBM Consulting, India-South Asia
Taj Anwar
Taj Anwar

VP-Customer Service Operation & CX (CBO)

Vodafone Idea Limited
Abhishek Biswal
Abhishek Biswal

Business Head

Airtel IQ
Ashish Himthani
Ashish Himthani

Head Customer Experience Service

TATA CLiQ
Dilpreet Singh
Dilpreet Singh

Head - CRM and Loyalty

ITC Limited
Nitin Jagadish
Nitin Jagadish

Senior Director, Enterprise Business

Zendesk
Harmeet Kaur
Harmeet Kaur

Head Customer Engagement

DishTV
Raja Lakshmipathy
Raja Lakshmipathy

Managing Director – India and SAARC

Genesys
Nikhil Shanker
Nikhil Shanker

VP - Customer Experience and Partner Experience

Urban Company
Gavin Remedios
Gavin Remedios

Lead User Experience & Design

IBM Consulting, India-South Asia
Amitesh Srivastava
Amitesh Srivastava

Customer Strategy and Salesforce leader

IBM Consulting, India-South Asia
Rohit Makhija
Rohit Makhija

Senior Director Customer Care - India and APAC

GoDaddy
Kaushal Menghaney
Kaushal Menghaney

Regional Head - North India

Freshworks
Manoj Agarwal
Manoj Agarwal

Head Customer Experience

Byjus
Roop Thothadri
Roop Thothadri

Customer Transformation-ADOBE

IBM Consulting, India-South Asia
Chanchal Bansal
Chanchal Bansal

Director, Customer Experience

Google
Satish Annamalai
Satish Annamalai

Senior Principal Business Consultant, Asia

Genesys
Sumit Dewan
Sumit Dewan

Vice President - Customer Services

VE Commercial Vehicles Ltd.
Prakash Bharath
Prakash Bharath

Director Business, India and SAARC

Freshworks
Parag Deshpande
Parag Deshpande

Senior Vice President, Head of Customer Engagement Network

Axis Bank
Rajeev Kharyal
Rajeev Kharyal

Head (CS, KCG, VAS & NBS)

Tata Power Delhi Distribution Limited
Saurabh Gupta
Saurabh Gupta

Group CIO

SAR Group
Divya Gauba
Divya Gauba

Head Customer Services and Legal Northern Region

Air India Limited