Featured Speakers
Ravi Badve
Director -
Customer Delivery
MasterCard
Shankar Iyer
Director - Customer
Services, India, Bangladesh
Sri Lanka & Nepal
Infobip
Dinesh Dua
SVP & Head - Experience
& Service: Merchant
Services, POS, PG, Ecom
HDFC Bank
Andreas Heiz
Director MarTech
Solutions
SAS EMEA/AP
Satpreet Chelawat
Senior Vice President
& Head Customer Obsession
Axis Bank
Vipin Kaul
Regional Sales
Head
Adobe
Shivangi Kamath
Head of Process
Excellence & Process
Improvement
Bajaj Allianz Life
Nikhil Sattur
Head - Customer
Success, India, Bangladesh,
Sri Lanka & Nepal
Infobip
Dhyanendra Bhangre
Head of Technology
(Digital) - Customer
Experience
Mahindra & Mahindra Ltd
Arun Ramachandran
VP- Planning-Customer
Value Management
Vodafone idea
Aarohi Shetty
Regional CX
Business Head
Freshworks
Prakash Dadlani
Sr. Vice President -
Customer Centricity
Aditya Birla Group
Tehsin Laxmidhar
Head of Customer Service
Edelweiss General Insurance Company
Limited
Bhagwan Balani
General Manager
ITC Hotels
Anupam Srivastava
Chief Member Experience & Business Excellence
Mahindra Holidays & Resorts India Limited
Milind Kadam
Director – Sales,
India, Bangladesh,
Sri Lanka & Nepal
Infobip
Santosh Kevlani
Head of Monetization,
Customer Experience,
Contact Center, Payment Partnerships & Alliances
Myntra
Sameer Narkar
Founder
Konnect Insights
Rajesh Kumar
Head CRM; Customer
Experience, Service Quality
and Customer Service
Tata Capital
Shilangi Mukherji
Head, Customer Marketing
Amazon Prime
Video India
Prakash Bharath
Director
Freshworks
(India & SAARC)
Rajdeep charan
Head of CX & CRM
Eureka Forbes
Sundeep Kamath
Regional Sales
Director, Service
Cloud
Salesforce
Kamlesh Vora
Senior Executive VP
&
Head of Customer
Experience
Kotak Mahindra Bank
Arzan Singpurwalla
Partnerships Lead,
WhatsApp for Business
Gayatri Nathan
SVP and Head - Customer Operations
Tata AIA Life
Insurance
Co. Ltd.
Meldon Morais
Vice President of
Marketing & Strategic
Global Partnerships
Konnect Insights
Narayan Keshavan
Head - Digital
Analytics (Customer
Sentiment)
Dell Technologies
Ravi Kumar
V R Majumdar
CGM & CXO
SBI
Ritesh Srivastava
Head Retail
(After sales setup
Visual Merchandising and
brand experience)
Tata Motors
Hari Shankar
Sr. Vice President-
Customer Experience
Future Generali
India Insurance
Company Limited
Sudip Patil
VP and Head-Digital
Sales, Renewals,
CLM & Analytics
SBI General Insurance
Rakesh Gupta
Head-Customer Services
Panasonic Life
Solutions
India Pvt. Ltd.
Nita Kambli
Regional CS
Head South Asia