About the Event
Customer Experience has transcended from a supportive function to a strategic powerhouse driving product and service excellence. Ignoring the impact of CX is no longer an option; it's a critical differentiator in today's competitive landscape.
Today, organizations are preparing for the future by shifting from traditional CX approaches to prioritizing digital experiences and adapting alongside modern consumers.
Striking the right balance in meeting customer expectations presents a significant challenge. However, with a well-defined CX strategy and deep insights into customer needs, businesses can create impactful and memorable experiences that resonate.
At this summit, industry leaders from across India converge to explore and share innovative strategies. 21st Edition CX Strategy Summit & Awards 2025 provides a platform to build trust, prioritize customer-centricity, and deliver personalized experiences in the digital age.
Featured Speakers
Aalok R Pradhan
Chief Customer Delight Officer
TVS Motor Company
Deepak Maloo
VP, Food Strategy & CX
Swiggy
Archna Gupta
Group Head - Ops & Service Excellence
Apollo Hospitals
Rajiv Nagarajan
Head, Social & Digital Channels
Airtel
Deepak Nayak
SVP Customer Experience
Gameskraft
Alok Kumar
Director of User Experience
Myntra
Rashmi Srivastava
VP - Group Quality & New Initiative
Narayana Health
Malavika Lakireddy
Global Director of Product Management
Uber
Sreemoyee Dastidar
CoE Lead - Customer Experience
Philips
Kalyani Viji Sridhar Seshadri
Head - CX & Engagement
Tanishq, Titan
Riveena Kaur
DGM - Head of Customer Experience
Landmark Group
Balaji Hariharan
Sr. Director - Product/UX/Analytics
Samsung Electronics
Aishwarya V.
Director - Digital
Tata Consumer Products
Neeraj Manoria
AVP & Head Digital Strategy
Bangalore International Airport
Kaushik Chaki
Operations Leader - India CCC
HP
Ram KH
Head - AI and Strategic Analytics
Brigade Group
Vijay Jituri
Head - Service Excellence
CRED
Padmanaban T A
DGM & Head of Digital Banking
Karnataka Bank
Indrani Goswami
Director of Analytics
Nykaa
Rahul Garg
Head Of Customer Experience
Games24x7
Latha MP
Director - Customer Experience, Customer Quality & Transformation
Dell Technologies
Gurpreet Jolly
Head - Customer Experience Operations & Service Delivery
AJIO.com
Amit Rana
Head of Machine Learning & Gen AI Platform - Cleartrip
FlipkartWho should Attend
Head / Vice President / Director in :
- Customer Experience
- Contact Centre
- Customer Care
- Innovation & Technology
- Digital Channels
- Customer Analytics
- Customer Support
- Customer Service
- Customer Relations
- Customer Operations
- Service Delivery
Key themes to be Addressed
Evolution of CX in a Digital-First Era.
Charting a Customer-Centric Journey to Elevate CX
Fuel Growth with a Unified Customer Data Ecosystem
Next-Gen CX: Powered by Breakthrough Tech
Elevating Experiences with Data-Driven Insights
Age of AI: Revolutionizing CX with Generative AI
Creating Powerful and Differentiated CX
Quantifying Impact of CX: A Practical Framework
Power of Omnichannel Strategy: Finding the Equilibrium
Navigating Market Shifts through Hyper-Personalization
Redefining CX with frictionless engagement
Humanizing Digital Interactions: Delivering Customer Value at Scale
Surviving and Thriving in a Competitive Market: Enabling Innovation
Why you should Attend
The 21st Edition CX Strategy Summit & Awards 2025 will feature case studies, thought leader sessions, panel discussions, and more to examine the best techniques for improving customer experience. This event will serve as a roadmap for you to create and provide a consistent client experience.
Where else will you get the opportunity to meet senior CX professionals from around the industry?
Where else can you learn what it takes to develop the greatest CX strategies?
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Where else will you be able to compare best practices and have an open discussion about your problems?
Where else can you learn about the latest CX technology and measurement tools?
Award Categories
Pricing
1st Early Bird
Till 21st June 2025
Conference Fees
INR 10,000 + Taxes
Award Nomination Fees
INR 10,000 + 5,000 + Taxes
2nd Early Bird
Till 21st July 2025
Conference Fees
INR 12,500 + Taxes
Award Nomination Fees
INR 12,500 + 5,000 + Taxes
Standard Rate
Till 17th September 2025
Conference Fees
INR 15,000 + Taxes
Award Nomination Fees
INR 15,000 + 5,000 + Taxes
How Sponsoring this event will help you
Glimpse of Previous Editions
Testimonials
Mandeep Kaur
Vodafone Idea
Thank you for an impeccably organized CX event—I truly enjoyed the insightful sessions led by industry experts.
Sudhakar Gowda
SVARAPPS Technologies
Me attending the 21st Edition CX Strategy Summit & Awards 2025 was an insightful journey into the future of Customer Experience (CX).
Julie Frino
Shriram Finance Limited
Attending this Conference will help you to understand the Solutions, identifying the best practise used by their industries It will also help you to find a solution partner.
Siddhartha Banerjee
BSH Home Appliances India
Good Session to understand best practices of improving customer experiences
Arvind Singh
Worldline
Very insightful. Worth attending session as there are multiple take away. Very well organized & executed
Ashish Gosavi
Universal Sompo General Insurance
This is a great forum to understand how everyone is passionating taking steps to improve & provide a great experience to customers.
Rajendra Gadiyar
Quantum Asset Management Co Pvt Ltd
Excellent value addition out of box thinking, knowledge
Vijayaraghavan Krishnamurthy
iQuippo
Go for it! Superb event which was well organized and professionally executed
Ashish Gosavi
Universal Sompo General Insurance
This is a great forum to understand how everyone is passionating taking steps to improve & provide a great experience to customers.
Chandrasen Manjrekar,CFP
Quantum Asset Management
Very enlighten and enriching experience in terms & takeaway from this program. Great learning happiness programme throughout the day. All sessions were very useful for customer experience perspective.
Nilima Palav
CMA CGM
I am glad I attended this CX summit. I must say it was an excellent experience. The session was insightful and engaging and I learned a lot about the latest solutions in field of CX.