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Presents

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Co Presented By

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Friday, 25th October 2024

Shangri-La Eros New Delhi

TURNING INSIGHTS INTO INNOVATION

Our Partners

Presenting Partner
freshworks
Co - Presenting Partner
adobe1
Gold Partner
stratavity
Exhibit Partner
convin

Engage | Innovate | Elevate

Organizations are indeed getting ready for the future by looking beyond conventional CX methods, to place digital experiences first and evolving along with their modern consumers. The pandemic has pushed consumers towards digital channels & has significantly increased customer expectations.

With digital transformation and interaction becoming a norm, there has been an increase in the usage of smart technologies to assist customers with AI and machine learning enabling brands to gain a more accurate understanding of its customers to serve them effectively.

The success of every business today majorly depends on the experience it provides to its customers. Customers today expect seamless, omni-channel service which provide them with necessary information and support to make informed decisions.

This exclusive conference will bring in the best minds across India to share and explore new innovative ways to connect & communicate with your customers with new age tools & technologies, building trust while putting the customer first and ensuring personalised experience in the digital age.

Featured Speakers

Rinku Anand
Rinku Anand

Head Customer Experience

Bajaj Finserv
Sandeep Sachdeva
Sandeep Sachdeva

Customer & Seller Experience - Head

Snapdeal
Akash Jaggi
Akash Jaggi

Global Director - Customer Experience

Schneider Electric
Sahil Sethi
Sahil Sethi

Director - Loyalty

JW Marriott
Parul Gupta
Parul Gupta

Associate Vice President

Junglee Games
Rahul Gupta
Rahul Gupta

Director Product Management

Jubilant FoodWorks Ltd.
Angad Wadia
Angad Wadia

Chief Operating Officer - Retirement Business

Bajaj Capital
Ramesh Rajagopalan
Ramesh Rajagopalan

Executive Vice President & Head - Customer Services & Network Strategy

VE Commercial Vehicles Ltd.
Monish Vohra
Monish Vohra

EVP and Head Operations

SBI Card
Ramesh Choudhary
Ramesh Choudhary

CEO & Founder

Sarv.com
Dipanwita Ray
Dipanwita Ray

Head of Department Customer Experience and Service

Tata Power DDL
Kumar Chandan
Kumar Chandan

Head - Customer Service North& South

Panasonic
Rashmi Vijayan
Rashmi Vijayan

Director - Customer Service Operations

American Express
Ankit Tandon
Ankit Tandon

CVP & Head - Digital Customer Onboarding

Max Life Insurance
Neha Gupta
Neha Gupta

Head of Digital Experience APAC Community Operations

Uber
Anamika Chatterjee
Anamika Chatterjee

Head - Customer Service Retail Finance

Hero Fincorp
Aakash Kumar
Aakash Kumar

Vice President User Experience

MakeMyTrip.Com
Digamber Bahuguna
Digamber Bahuguna

SVP - Customer Experience Airtel Business (India & Global)

Airtel
Dhaivat Oza
Dhaivat Oza

VP - Service Assurance

Vodafone Idea
Amit Ranjan
Amit Ranjan

Head - Customer Experience

Lenskart
Swapnil Sant
Swapnil Sant

Head - Customer Service Operations

Tata CliQ
Vinay Kumar
Vinay Kumar

Chief Information Officer

McDonald's India – North and East
Rajat Mathur
Rajat Mathur

Head - Consumer Marketing & Innovations (Digital First)

Dabur India Limited
Vineet Jain
Vineet Jain

COO

V Mart Retail Ltd

Who should Attend

Heads/Directors/ CXO/Vice Presidents in:
  • Customer Experience
  • Contact Centre
  • Customer Care
  • Innovation & Technology
  • Digital Channels
  • Customer Analytics
  • Customer Support
  • Customer Service
  • Customer Relations
  • Customer Operations
  • Service Delivery

Key themes to be Addressed

Immaculate CX practices for the next decade.

Technology and CX: Designing your CX strategy with Analytics

Transforming the Customer Experience AI and ML.

CX Now: Time to transform your B2B Customer Experience

CX Starts with EX: Building Experiences that matter

Demonstrate commercial value of the ROI in CX

Strengthening Internal Communication for Next Gen Experience

Strategic Insight-Managing Customer Expectations to Survive or Thrive

Creating a Customer Centric Culture in your organization.

Innovation & Technology/ Digital Channels

Customer Truth to Action: Utilize VOC and consumer analytics to enhance your customer experience.

Innovation is the Future - The Key to innovate and upgrade your Customer Experience.

Why you should Attend

The 18th Edition CX Strategy Summit & Awards 2024 will feature case studies, thought leader sessions, panel discussions, and more to examine the best techniques for improving customer experience. This event will serve as a roadmap for you to create and provide a consistent client experience.

Where else will you get the opportunity to meet senior CX professionals from around the industry?

Where else will you be able to compare best practices and have an open discussion about your problems?

Where else can you learn what it takes to develop the greatest CX strategies?

Where else can you learn about the latest CX technology and measurement tools?

Awards Categories

How Sponsoring this event will help you

  • Learn from the industry

    Know what the industry needs today: Know from the key decision makers what are the real trends and major challenges in CX industry they are facing, what are the apt solutions they are looking for etc. Know how your services will benefit them.

  • Network and interact directly with your potential customers. This would help you identify if the customer is actually in the need of the solution, what are his major challenges, what is his budget for the same, what are the other options he is looking for in the market.

  • The event is attended by the most senior-level decision makers, connecting with them in a collaborative environment by showcasing your services either by exhibiting or taking part in the programme, increases your chances of building strong sales pipeline and potential clients.

  • Showcasing your company at event attended by top head establishes your company, in the eyes of your prospects and your existing clients.

  • Target your best prospects in a positive, collaborative environment where they are open to new ideas. Attendees are always looking for exciting new partnering opportunities. Our webinars offer you an ideal opportunity to make contact and future business.

  • Schedule 1:1 meetings with executives who hold budget and are specifically interested in your solutions.

Media Highlights

Testimonials

Julie Frino

Shriram Finance Limited

Attending this Conference will help you to understand the Solutions, identifying the best practise used by their industries It will also help you to find a solution partner.

Siddhartha Banerjee

BSH Home Appliances India

Good Session to understand best practices of improving customer experiences

Arvind Singh

Worldline

Very insightful. Worth attending session as there are multiple take away. Very well organized & executed

Ashish Gosavi

Universal Sompo General Insurance

This is a great forum to understand how everyone is passionating taking steps to improve & provide a great experience to customers.

Rajendra Gadiyar

Quantum Asset Management Co Pvt Ltd

Excellent value addition out of box thinking, knowledge

Vijayaraghavan Krishnamurthy

iQuippo

Go for it! Superb event which was well organized and professionally executed

Ashish Gosavi

Universal Sompo General Insurance

This is a great forum to understand how everyone is passionating taking steps to improve & provide a great experience to customers.

Chandrasen Manjrekar,CFP

Quantum Asset Management

Very enlighten and enriching experience in terms & takeaway from this program. Great learning happiness programme throughout the day. All sessions were very useful for customer experience perspective.

Nilima Palav

CMA CGM

I am glad I attended this CX summit. I must say it was an excellent experience. The session was insightful and engaging and I learned a lot about the latest solutions in field of CX. The thought leaders who spoke at the event provided valuable direction and guidance, which I found extremely helpful overall. I would highly recommend the CX summit to stay up to date on the latest trends and developments in CX.

Pricing

1st Early Bird


28th August 2024


  • Registration Fees

₹10,000 + Taxes

Register now >
  • Award Nomination Fees

₹10,000 + ₹5,000 + Taxes

Nominate now >

2nd Early Bird


28th September 2024


  • Registration Fees

₹12,500 + Taxes

Register now >
  • Award Nomination Fees

₹12,500 + ₹5,000 + Taxes

Nominate now >

Standard Rate



  • Registration Fees

₹15,000 + Taxes

Register now >
  • Award Nomination Fees

₹15,000 + ₹5,000 + Taxes

Nominate now >