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Wednesday, 17th September 2025

Taj MG Road, Bangalore

TURNING INSIGHTS INTO INNOVATION

About the Event

ENGAGE | INNOVATE | ELEVATE

Customer Experience has transcended from a supportive function to a strategic powerhouse driving product and service excellence. Ignoring the impact of CX is no longer an option; it's a critical differentiator in today's competitive landscape.

Today, organizations are preparing for the future by shifting from traditional CX approaches to prioritizing digital experiences and adapting alongside modern consumers.

Striking the right balance in meeting customer expectations presents a significant challenge. However, with a well-defined CX strategy and deep insights into customer needs, businesses can create impactful and memorable experiences that resonate.

At this summit, industry leaders from across India converge to explore and share innovative strategies. 21st Edition CX Strategy Summit & Awards 2025 provides a platform to build trust, prioritize customer-centricity, and deliver personalized experiences in the digital age.

About the Event

Featured Speakers

Aalok R Pradhan

Aalok R Pradhan

Chief Customer Delight Officer

TVS Motor Company
Deepak Maloo

Deepak Maloo

VP, Food Strategy & CX

Swiggy
Archna Gupta

Archna Gupta

Group Head - Ops & Service Excellence

Apollo Hospitals
Rajiv Nagarajan

Rajiv Nagarajan

Head, Social & Digital Channels

Airtel
Deepak Nayak

Deepak Nayak

SVP Customer Experience

Gameskraft
Alok Kumar

Alok Kumar

Director of User Experience

Myntra
Rashmi Srivastava

Rashmi Srivastava

VP - Group Quality & New Initiative

Narayana Health
Malavika Lakireddy

Malavika Lakireddy

Global Director of Product Management

Uber
Sreemoyee Dastidar

Sreemoyee Dastidar

CoE Lead - Customer Experience

Philips
Kalyani Viji Sridhar Seshadri

Kalyani Viji Sridhar Seshadri

Head - CX & Engagement

Tanishq, Titan
Riveena Kaur

Riveena Kaur

DGM - Head of Customer Experience

Landmark Group
Balaji Hariharan

Balaji Hariharan

Sr. Director - Product/UX/Analytics

Samsung Electronics
Aishwarya V.

Aishwarya V.

Director - Digital

Tata Consumer Products
Neeraj Manoria

Neeraj Manoria

AVP & Head Digital Strategy

Bangalore International Airport
Kaushik Chaki

Kaushik Chaki

Operations Leader - India CCC

HP
Ram KH

Ram KH

Head - AI and Strategic Analytics

Brigade Group
Vijay Jituri

Vijay Jituri

Head - Service Excellence

CRED
Padmanaban T A

Padmanaban T A

DGM & Head of Digital Banking

Karnataka Bank
Indrani Goswami

Indrani Goswami

Director of Analytics

Nykaa
Rahul Garg

Rahul Garg

Head Of Customer Experience

Games24x7
Latha MP

Latha MP

Director - Customer Experience, Customer Quality & Transformation

Dell Technologies

Who should Attend

Head / Vice President / Director in :

  • Customer Experience
  • Contact Centre
  • Customer Care
  • Innovation & Technology
  • Digital Channels
  • Customer Analytics
  • Customer Support
  • Customer Service
  • Customer Relations
  • Customer Operations
  • Service Delivery

Key themes to be Addressed

Evolution of CX in a Digital-First Era.

Charting a Customer-Centric Journey to Elevate CX

Fuel Growth with a Unified Customer Data Ecosystem

Next-Gen CX: Powered by Breakthrough Tech

Elevating Experiences with Data-Driven Insights

Age of AI: Revolutionizing CX with Generative AI

Creating Powerful and Differentiated CX

Quantifying Impact of CX: A Practical Framework

Power of Omnichannel Strategy: Finding the Equilibrium

Navigating Market Shifts through Hyper-Personalization

Redefining CX with frictionless engagement

Humanizing Digital Interactions: Delivering Customer Value at Scale

Surviving and Thriving in a Competitive Market: Enabling Innovation

Why you should Attend

The 21st Edition CX Strategy Summit & Awards 2025 will feature case studies, thought leader sessions, panel discussions, and more to examine the best techniques for improving customer experience. This event will serve as a roadmap for you to create and provide a consistent client experience.

Where else will you get the opportunity to meet senior CX professionals from around the industry?

Where else can you learn what it takes to develop the greatest CX strategies?

Where else will you be able to compare best practices and have an open discussion about your problems?

Where else can you learn about the latest CX technology and measurement tools?

Award Categories

CX Strategy of the Year
Nominate Now
CX Personality of the Year
Nominate Now
CX Vendor Excellence Award
Nominate Now
CX Technology Implementation of the Year
Nominate Now
CX Leader of the Year
Nominate Now
Seamless Omni-Channel Experience
Nominate Now
Best Contact Center Experience
Nominate Now
Customer Experience Team of the Year
Nominate Now
Digital Experience Strategy of the Year
Nominate Now

Pricing

1st Early Bird

Till 21st June 2025

Conference Fees

INR 10,000 + Taxes

Award Nomination Fees

INR 10,000 + 5,000 + Taxes

2nd Early Bird

Till 21st July 2025

Conference Fees

INR 12,500 + Taxes

Award Nomination Fees

INR 12,500 + 5,000 + Taxes

Standard Rate

Till 17th September 2025

Conference Fees

INR 15,000 + Taxes

Award Nomination Fees

INR 15,000 + 5,000 + Taxes

How Sponsoring this event will help you

Know what the industry needs today: Know from the key decision makers what are the real trends and major challenges in CX industry they are facing, what are the apt solutions they are looking for etc. Know how your services will benefit them.

Network and interact directly with your potential customers. This would help you identify if the customer is actually in the need of the solution, what are his major challenges, what is his budget for the same, what are the other options he is looking for in the market.

The event is attended by the most senior-level decision makers, connecting with them in a collaborative environment by showcasing your services either by exhibiting or taking part in the programme, increases your chances of building strong sales pipeline and potential clients.

Showcasing your company at event attended by top head establishes your company, in the eyes of your prospects and your existing clients.

Target your best prospects in a positive, collaborative environment where they are open to new ideas. Attendees are always looking for exciting new partnering opportunities. Our events offer you an ideal opportunity to make contact and future business.

Schedule 1:1 meetings with executives who hold budget and are specifically interested in your solutions.

Testimonials

Ashish Gosavi

Universal Sompo General Insurance

This is a great forum to understand how everyone is passionating taking steps to improve & provide a great experience to customers.

Chandrasen Manjrekar,CFP

Quantum Asset Management

Very enlighten and enriching experience in terms & takeaway from this program. Great learning happiness programme throughout the day. All sessions were very useful for customer experience perspective.

Nilima Palav

CMA CGM

I am glad I attended this CX summit. I must say it was an excellent experience. The session was insightful and engaging and I learned a lot about the latest solutions in field of CX.

Mandeep Kaur

Vodafone Idea

Thank you for an impeccably organized CX event—I truly enjoyed the insightful sessions led by industry experts.

Sudhakar Gowda

SVARAPPS Technologies

Me attending the 21st Edition CX Strategy Summit & Awards 2025 was an insightful journey into the future of Customer Experience (CX).

Julie Frino

Shriram Finance Limited

Attending this Conference will help you to understand the Solutions, identifying the best practise used by their industries It will also help you to find a solution partner.

Siddhartha Banerjee

BSH Home Appliances India

Good Session to understand best practices of improving customer experiences

Arvind Singh

Worldline

Very insightful. Worth attending session as there are multiple take away. Very well organized & executed

Ashish Gosavi

Universal Sompo General Insurance

This is a great forum to understand how everyone is passionating taking steps to improve & provide a great experience to customers.

Rajendra Gadiyar

Quantum Asset Management Co Pvt Ltd

Excellent value addition out of box thinking, knowledge

Vijayaraghavan Krishnamurthy

iQuippo

Go for it! Superb event which was well organized and professionally executed

Ashish Gosavi

Universal Sompo General Insurance

This is a great forum to understand how everyone is passionating taking steps to improve & provide a great experience to customers.

Chandrasen Manjrekar,CFP

Quantum Asset Management

Very enlighten and enriching experience in terms & takeaway from this program. Great learning happiness programme throughout the day. All sessions were very useful for customer experience perspective.

Nilima Palav

CMA CGM

I am glad I attended this CX summit. I must say it was an excellent experience. The session was insightful and engaging and I learned a lot about the latest solutions in field of CX.

Mandeep Kaur

Vodafone Idea

Thank you for an impeccably organized CX event—I truly enjoyed the insightful sessions led by industry experts.

Sudhakar Gowda

SVARAPPS Technologies

Me attending the 21st Edition CX Strategy Summit & Awards 2025 was an insightful journey into the future of Customer Experience (CX).

Julie Frino

Shriram Finance Limited

Attending this Conference will help you to understand the Solutions, identifying the best practise used by their industries It will also help you to find a solution partner.