Our Partner

Platinum Partner

Gold Partner

Business Development Partner

Empathize - Strategize - Influence

Because in a world constantly pushing for improvement, discovering more-effective ways to collaborate across functions and levels, will lead to enhanced customer satisfaction, reduced churn, increased revenue, and greater employee satisfaction. The only reality in business is your customer’s perception! The CX Strategy Summit will prove to be an eye opener for any business hoping or planning to expand. With memorable presentations and case studies by senior CX leaders who have led their respective organisations to the pinnacle of success by introducing the concept of customer centricity, every delegate and participant in the conference will take back valuable and much-needed advice on implementing successful CX strategies.

Featured Speakers

Bengaluru Speakers

Delhi Speakers

Key themes to be addressed, but not limited to:

Seamless customer journey is the future

Experience at Human vs. Digital touch points –which one has a better payback?

AI and Human and not AI versus Human

Mismanagement of Customer Loyalty

Customer experience as a last mile culture: Ecosystem

Who will you meet at the 5th Edition CX Strategy Summit 2019 ?

Heads / Directors/ Managers/ Professionals in Customer Experience, Customer Analytics, Customer Service,Contact Centre /Customer Operations / Customer Relations / Customer Support / Customer Care / Customer Experience Technology / Customer Service / Service Delivery / Innovation & Technology Digital Channels and many more from:

Finance, Banking

Energy Retailers


Online Sales



Airlines and
Hotel Groups

Retail and FMCG

Food Industry

Information Technology


Tourism Boards

Mobile and internet
service providers

Service providers

Super markets

Why to sponsor:

Partnering for 5th Edition CX Strategy Summit 2019 will enable your organization to brand and promote the business offerings in unique way to Differentiated Audience Group. Conference Attendees: Head of Customer Experience, Customer Service, Customer Loyalty, Customer Operations, who are keen to stay updated with Changing Disruptive World to sustain in the VUCA Times. Ways in which you can showcase your Brand:


Chairing the Face Off Sessions


Showcasing your Thought Leadership and Industry Knowledge by being a part of panel discussion


Positioning your brand as one of the partners across the Summit Communication


Displaying your products and services during networking breaks or exhibition booth


Sharing company literature to attending


Was able to witness and understand the various customer experience initiatives and methodologies that have been adopted across different types be industries be it BFSI, telecom, automotive and more. Kudos to the UBS forums team for arranging a successful event.

- Shailja Singh, Axis Bank

Within organisation, within industry we often tend to look inwards. UBS forums gives a platform to widen the horizon and your view. CE doesn’t end with one own team. 15 much more & this forums helps to explore the same

- Nilima Palav, Safmarine (Maersk Line India Pvt Ltd)

A very insightful day, filled with learning. Was great to hear from industry in the customer experience field. Getting to know about AI & digital intervention & the role they play in CX was a great learning experience.

- Manasi Damle, Pointnine Lintas

Getting better understanding on the do's & don’ts in CX. Understand where to humanize solutions. Understand why & how cross buying of ideas is necessary

- Arun Chowdhury, Aditya Birla Finance Ltd

Good insights, Most attend, Many valid industry speakers.

- Sharada Dey Chowdhuri, Mswipe Techologies Pvt Ltd