Wednesday, 28th February 2024

Shangri-La Dubai

Building Next Gen Customer Experience at Scale

Our Partner

Gold Partner

Understand - Implement - Deliver

Organizations are indeed getting ready for the future by looking beyond conventional CX methods, to place digital experiences first and evolving along with their modern consumers. The pandemic has pushed consumers towards digital channels & has significantly increased customer expectations.

With digital transformation and interaction becoming a norm, there has been an increase in the usage of smart technologies to assist customers with AI and machine learning enabling brands to gain a more accurate understanding of its customers to serve them effectively.

The success of every business today majorly depends on the experience it provides to its customers. Customers today expect seamless, omni-channel service which provide them with necessary information and support to make informed decisions.

This exclusive conference will bring in the best minds across India to share and explore new innovative ways to connect & communicate with your customers with new age tools & technologies, building trust while putting the customer first and ensuring personalised experience in the digital age.

Featured Speakers

Ankesh Agarwal

Director Group Customer Experience

Majid Al Futtaim
Nitin Bhadari

VP & Head of Payit Digital Wallet

First Abu Dhabi Bank (FAB)
AmΓ©lie Brechoire

VP Loyalty and Guest Experience,Middle East, Africa and Asia

Zahoor Ul Islam

Head of Customer Engagement Technology

Dubai Islamic Bank
Michelle S.

Head of Customer Strategy Activation

Ahmad El Jacques

Global Head Customer Success Lending

Andrea Prazakova

Senior Vice President Mastercard Foundry & ESG EEMEA

Sumit Srivastava

Digital & Commercial Officer

Virgin Mobile Middle East & Africa
Mohamed Magdy

Global Associate Director Country Operations, Customer Experience & Engagement IM International

Qasim Ilyas

Head of Customer Success Services Business Support

Siemens Healthineers
Pradeep Kumar

Head - Service Excellence & Contact Centre Aster Clinics GCC

Aster DM Healthcare
Othman Bin Hendi

Chief Customer Officer

Commercial Bank of Dubai

Who should Attend

Heads/Directors/ CXO/Vice Presidents in:

Customer Experience

Contact Centre

Customer Care

Innovation & Technology/ Digital Channels

Customer Analytics

Customer Support

Customer Service

Customer Relations

Customer Operations

Service Delivery

Key themes to be Addressed

Immaculate CX practices for the next decade.

Technology and CX: Designing your CX strategy with Analytics

Transforming the Customer Experience AI and ML.

CX Now: Time to transform your B2B Customer Experience

CX Starts with EX: Building Experiences that matter

Demonstrate commercial value of the ROI in CX

Strengthening Internal Communication for Next Gen Experience

Strategic Insight-Managing Customer Expectations to Survive or Thrive

Creating a Customer Centric Culture in your organization.

Innovation & Technology/ Digital Channels

Customer Truth to Action: Utilize VOC and consumer analytics to enhance your customer experience.

Innovation is the Future - The Key to innovate and upgrade your Customer Experience.

Why you should Attend

The 16th Edition CX Strategy Summit & Awards 2024 will feature case studies, thought leader sessions, panel discussions, and more to examine the best techniques for improving customer experience. This event will serve as a roadmap for you to create and provide a consistent client experience.

Where else will you get the opportunity to meet senior CX professionals from around the industry?

Where else will you be able to compare best practices and have an open discussion about your problems?

Where else can you learn what it takes to develop the greatest CX strategies?

Where else can you learn about the latest CX technology and measurement tools?

How Sponsoring this event will help you

Know what the industry needs today: Know from the key decision makers what are the real trends and major challenges in CX industry they are facing, what are the apt solutions they are looking for etc. Know how your services will benefit them.

Network and interact directly with your potential customers. This would help you identify if the customer is actually in the need of the solution, what are his major challenges, what is his budget for the same, what are the other options he is looking for in the market.

The event is attended by the most senior-level decision makers, connecting with them in a collaborative environment by showcasing your services either by exhibiting or taking part in the programme, increases your chances of building strong sales pipeline and potential clients.

Showcasing your company at event attended by top head establishes your company, in the eyes of your prospects and your existing clients.

Target your best prospects in a positive, collaborative environment where they are open to new ideas. Attendees are always looking for exciting new partnering opportunities. Our webinars offer you an ideal opportunity to make contact and future business.

Schedule 1:1 meetings with executives who hold budget and are specifically interested in your solutions.



1st Early Bird

9th October 2023

  • Registration Fees


Register now >
  • Award Nomination Fees

$245 + $120

Nominate now >

2nd Early Bird

9th November 2023

  • Registration Fees


Register now >
  • Award Nomination Fees

$305 + $120

Nominate now >

Standard Rate

  • Registration Fees


Register now >
  • Award Nomination Fees

$365 + $120

Nominate now >