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Presents
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Co-Presented By
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Tuesday, 27th February 2024

ITC Maratha, Mumbai

Turning Insights into Innovation

Our Partners

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Knowledge Partner
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Platinum Partner
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Gold Partners
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Silver Partners
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Exhibit Partners
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CX Transformation Partner
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Engage – Innovate – Elevate

Organizations are indeed getting ready for the future by looking beyond conventional CX methods, to place digital experiences first and evolving along with their modern consumers. The pandemic has pushed consumers towards digital channels & has significantly increased customer expectations.

With digital transformation and interaction becoming a norm, there has been an increase in the usage of smart technologies to assist customers with AI and machine learning enabling brands to gain a more accurate understanding of its customers to serve them effectively.

The success of every business today majorly depends on the experience it provides to its customers. Customers today expect seamless, omni-channel service which provide them with necessary information and support to make informed decisions.

This exclusive conference will bring in the best minds across India to share and explore new innovative ways to connect & communicate with your customers with new age tools & technologies, building trust while putting the customer first and ensuring personalised experience in the digital age.

Featured Speakers

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Govindaraj Avasarala

Head CXX (Customer Experience Excellence)

Vodafone Idea Limited
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Utkarsh Somaiya

Head – Digital Transformation & Customer Analytics

Aditya Birla Group
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Rahul Sharma

Country Head, Slack, Service & Platform Business

Salesforce India
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Satish Bettadapur

VP and Global Head of Customer Care Centers

HP
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Deepak Oram

VP - Growth Marketing & Martech

HDFC Bank
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Kaushal Menghaney

Enterprise Sales Leader

Freshworks
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Rajesh Kumar

Head CRM Customer Experience Service Quality & Customer Service

Tata Capital
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Satpreet Chelawat

Head - Customer Obsession & Transformation

Axis Bank
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Rakesh Gupta

Head – Customer Services & Customer Experience

Panasonic Life Solutions
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Neelakshi Shalla

Head - Transformation Program, Customer Service, Claims & Operational Risk

Bharti AXA Life Insurance
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Akshaya Kumar Batta

Senior Vice President - Sales

Sinch
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Dharmender Narang

SVP & Chief Customer Experience Officer

IIFL
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Yash Sultania

Co-Founder and CEO

XEBO.ai
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Tanuj Diwan

Global Head

SurveySensum
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Gautam Bandyopadhyay

CEO & Co-founder

Trustt
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Walter Menezes

Country Head - India, SAARC

Calabrio
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Vishal Agarwal

Co-Founder & CEO

Locobuzz
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Dhyanendra Bhangre

Head of Technology (Digital) - Customer Experience

Mahindra & Mahindra
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Srinivasan Narayanan

Founder & CEO

Assertion
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Ankit Goenka

Head Of Customer Experience

Bajaj Allianz General Insurance
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Rishabh Ladha

Co-Founder & CBO

SquadStack
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Abhishek Kumar

Head - Digital Initiatives

Blue Star Limited
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Prasad Pimple

Executive Vice President & Head Digital Business Unit

Kotak Life
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Varkey Joseph

Head - Customer Experience

Raymond
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Ayushi Verma

Head - Digital Transformation

L&T Finance.
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Suraj Shetty

Head Of Customer Experience, Learning & Development

Kissht
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Francis Rodrigues

Senior Vice President - E-Commerce & Digital Marketing

HDFC Life
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Swapnil Sant

Head of Customer Service Operations

Tata CliQ
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Navin Baid

Head Strategy, Operations & CX - Ecommerce

Lenovo
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Varun Rajwade

Vice President - Product & Digital CX

Aditya Birla Fashion and Retail Ltd.
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Juhi Singh

Head International Ecommerce (MENAB) & Global Digital Center of excellence (COE)

Marico Limited

Who should Attend

Heads/Directors/ CXO/Vice Presidents in:

Customer Experience

Contact Centre

Customer Care

Innovation & Technology/ Digital Channels

Customer Support

Customer Service

Customer Relations

Customer Operations

Customer Analytics

Service Delivery

Key themes to be Addressed

Evolution of CX in a Digital-First Era.

Charting a Customer-Centric Journey to Elevate CX.

Next-Gen CX: Powered by Breakthrough Tech.

Elevating Experiences with Data-Driven Insights.

Age of AI: Revolutionizing CX with Generative AI.

Creating Powerful and Differentiated CX.

Quantifying Impact of CX: A Practical Framework.

Power of Omnichannel Strategy: Finding the Equilibrium.

Navigating Market Shifts through Hyper-Personalization.

Redefining CX with frictionless engagement.

Humanizing Digital Interactions: Delivering Customer Value at Scale .

Surviving and Thriving in a Competitive Market: Enabling Innovation.

Why you should Attend

The 15th Edition CX Strategy Summit & Awards 2024 will feature case studies, thought leader sessions, panel discussions, and more to examine the best techniques for improving customer experience. This event will serve as a roadmap for you to create and provide a consistent client experience.

Where else will you get the opportunity to meet senior CX professionals from around the industry?

Where else will you be able to compare best practices and have an open discussion about your problems?

Where else can you learn what it takes to develop the greatest CX strategies?

Where else can you learn about the latest CX technology and measurement tools?

Awards Categories

CX Strategy Of The Year

CX Strategy Of The Year

CX Personality Of The Year

CX Personality Of The Year

CX Vendor Excellence Award

CX Vendor Excellence Award

CX Technology Implementation Of The Year

CX Technology Implementation Of The Year

CX Leader Of The Year

CX Leader Of The Year

Seamless Omni channel Experience Strategy

Seamless Omni channel Experience Strategy

Best Contact Centre Experience

Best Contact Centre Experience

Customer Experience Team Of The Year

Customer Experience Team Of The Year

Digital Experience Strategy Of The Year

Digital Experience Strategy Of The Year

How Sponsoring this event will help you

Know what the industry needs today: Know from the key decision makers what are the real trends and major challenges in CX industry they are facing, what are the apt solutions they are looking for etc. Know how your services will benefit them.

Network and interact directly with your potential customers. This would help you identify if the customer is actually in the need of the solution, what are his major challenges, what is his budget for the same, what are the other options he is looking for in the market.

The event is attended by the most senior-level decision makers, connecting with them in a collaborative environment by showcasing your services either by exhibiting or taking part in the programme, increases your chances of building strong sales pipeline and potential clients.

Showcasing your company at event attended by top head establishes your company, in the eyes of your prospects and your existing clients.

Target your best prospects in a positive, collaborative environment where they are open to new ideas. Attendees are always looking for exciting new partnering opportunities. Our webinars offer you an ideal opportunity to make contact and future business.

Schedule 1:1 meetings with executives who hold budget and are specifically interested in your solutions.

Testimonials

Pricing

1st Early Bird


16th November 2023


closed
  • Registration Fees

₹10,000/- + Taxes

Register now >
  • Award Nomination Fees

₹10,000/- + 5,000/- + Taxes

Nominate now >

2nd Early Bird


16th December 2023


closed
  • Registration Fees

₹12,500/- + Taxes

Register now >
  • Award Nomination Fees

₹12,500/- + 5,000/- + Taxes

Nominate now >

Standard Rate



  • Registration Fees

₹15,000/- + Taxes

Register now >
  • Award Nomination Fees

₹15,000/- + 5,000/- + Taxes

Nominate now >