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Understand - Implement - Deliver
Organizations are indeed getting ready for the future by looking beyond conventional CX methods, to place digital experiences first and evolving along with their modern consumers. The pandemic has pushed consumers towards digital channels & has significantly increased customer expectations.
With digital transformation and interaction becoming a norm, there has been an increase in the usage of smart technologies to assist customers with AI and machine learning enabling brands to gain a more accurate understanding of its customers to serve them effectively.
The success of every business today majorly depends on the experience it provides to its customers. Customers today expect seamless, omni-channel service which provide them with necessary information and support to make informed decisions.
This exclusive conference will bring in the best minds across India to share and explore new innovative ways to connect & communicate with your customers with new age tools & technologies, building trust while putting the customer first and ensuring personalised experience in the digital age.
Featured Speakers
Ravi Badve
Director -
Customer Delivery
MasterCard
Shankar Iyer
Director - Customer
Services, India, Bangladesh
Sri Lanka & Nepal
Infobip
Dinesh Dua
SVP & Head - Experience
& Service: Merchant
Services, POS, PG, Ecom
HDFC Bank
Andreas Heiz
Director MarTech
Solutions
SAS EMEA/AP
Satpreet Chelawat
Senior Vice President
& Head Customer Obsession
Axis Bank
Vipin Kaul
Regional Sales
Head
Adobe
Shivangi Kamath
Head of Process
Excellence & Process
Improvement
Bajaj Allianz Life
Nikhil Sattur
Head - Customer
Success, India, Bangladesh,
Sri Lanka & Nepal
Infobip
Dhyanendra Bhangre
Head of Technology
(Digital) - Customer
Experience
Mahindra & Mahindra Ltd
Arun Ramachandran
VP- Planning-Customer
Value Management
Vodafone idea
Aarohi Shetty
Regional CX
Business Head
Freshworks
Prakash Dadlani
Sr. Vice President -
Customer Centricity
Aditya Birla Group
Tehsin Laxmidhar
Head of Customer Service
Edelweiss General Insurance Company
Limited
Bhagwan Balani
General Manager
ITC Hotels
Anupam Srivastava
Chief Member Experience & Business Excellence
Mahindra Holidays & Resorts India Limited
Milind Kadam
Director – Sales,
India, Bangladesh,
Sri Lanka & Nepal
Infobip
Santosh Kevlani
Head of Monetization,
Customer Experience,
Contact Center, Payment Partnerships & Alliances
Myntra
Sameer Narkar
Founder
Konnect Insights
Rajesh Kumar
Head CRM; Customer
Experience, Service Quality
and Customer Service
Tata Capital
Shilangi Mukherji
Head, Customer Marketing
Amazon Prime
Video India
Prakash Bharath
Director
Freshworks
(India & SAARC)
Rajdeep charan
Head of CX & CRM
Eureka Forbes
Sundeep Kamath
Regional Sales
Director, Service
Cloud
Salesforce
Kamlesh Vora
Senior Executive VP
&
Head of Customer
Experience
Kotak Mahindra Bank
Arzan Singpurwalla
Partnerships Lead,
WhatsApp for Business
Gayatri Nathan
SVP and Head - Customer Operations
Tata AIA Life
Insurance
Co. Ltd.
Meldon Morais
Vice President of
Marketing & Strategic
Global Partnerships
Konnect Insights
Narayan Keshavan
Head - Digital
Analytics (Customer
Sentiment)
Dell Technologies
Ravi Kumar
V R Majumdar
CGM & CXO
SBI
Ritesh Srivastava
Head Retail
(After sales setup
Visual Merchandising and
brand experience)
Tata Motors
Hari Shankar
Sr. Vice President-
Customer Experience
Future Generali
India Insurance
Company Limited
Sudip Patil
VP and Head-Digital
Sales, Renewals,
CLM & Analytics
SBI General Insurance
Rakesh Gupta
Head-Customer Services
Panasonic Life
Solutions
India Pvt. Ltd.
Nita Kambli
Regional CS
Head South Asia
Aramex India Pvt. Ltd.
Who should Attend
Heads/Directors/ CXO/Vice Presidents in:
Customer Experience
Customer Analytics
Contact Centre
Customer Operations
Customer Relations
Customer Support
Customer Care
Customer Service
Service Delivery
Innovation & Technology/ Digital Channels
Key themes to be Addressed
Immaculate CX practices for the next decade.
Technology and CX: Designing your CX strategy with Analytics
Transforming the Customer Experience AI and ML.
CX Now: Time to transform your B2B Customer Experience
CX Starts with EX: Building Experiences that matter
Demonstrate commercial value of the ROI in CX
Strengthening Internal Communication for Next Gen Experience
Strategic Insight-Managing Customer Expectations to Survive or Thrive
Creating a Customer Centric Culture in your organization.
Innovation & Technology/ Digital Channels
Customer Truth to Action: Utilize VOC and consumer analytics to enhance your customer experience.
Innovation is the Future - The Key to innovate and upgrade your Customer Experience.
Why you should Attend
The 12th Edition CX Strategy Summit & Awards 2023 will feature case studies, thought leader sessions, panel discussions, and more to examine the best techniques for improving customer experience. This event will serve as a roadmap for you to create and provide a consistent client experience.
Where else will you get the opportunity to meet senior CX professionals from around the industry?
Where else will you be able to compare best practices and have an open discussion about your problems?
Where else can you learn what it takes to develop the greatest CX strategies?
Where else can you learn about the latest CX technology and measurement tools?
Glimpse of Previous Edition
Awards Categories
CX Strategy Of The Year
CX Personality Of The Year
Digital Experience Strategy Of The Year
CX Technology Implementation Of The Year
CX Vendor Excellence Award
Seamless Omni-channel Experience Strategy
Best Contact Centre Experience
Customer Experience Team Of The Year
CX Leader Of The Year
How Sponsoring this event will help you
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Learn from the industry
Know what the industry needs today: Know from the key decision makers what are the real trends and major challenges in CX industry they are facing, what are the apt solutions they are looking for etc. Know how your services will benefit them.
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Know your customer one on one
Network and interact directly with your potential customers. This would help you identify if the customer is actually in the need of the solution, what are his major challenges, what is his budget for the same, what are the other options he is looking for in the market.
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Build New Sales Leads
The event is attended by the most senior-level decision makers, connecting with them in a collaborative environment by showcasing your services either by exhibiting or taking part in the programme, increases your chances of building strong sales pipeline and potential clients.
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Brand Visibility
Showcasing your company at event attended by top head establishes your company, in the eyes of your prospects and your existing clients.
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New Business Partnerships
Target your best prospects in a positive, collaborative environment where they are open to new ideas. Attendees are always looking for exciting new partnering opportunities. Our webinars offer you an ideal opportunity to make contact and future business.
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Scheduled Meetings
Schedule 1:1 meetings with executives who hold budget and are specifically interested in your solutions.