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Organizations are using multiple technologies to power their customer experience and developing a CX-centric organization but they are missing out a lot in terms of customer empathy, consumer insights, customer analytics, and customer safety.

5th CX strategy Summit 2019 is an elite platform where the exchange of knowledge, ideas, and strategies would take place between the premiere set of CX leaders which will help your organization deliver the best customer experience.

Featured Speakers

Reetu Chopra
Reetu Chopra

India Dept. Manager, ITX Services

Inditex
Vikas Malhotra
Vikas Malhotra

Business Unit Head Customer Engagement & Support

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Uddalak Chatterjee
Uddalak Chatterjee

VP and Head Customer Service

Bajaj Allianz Life Insurance Company
Vishal Kapil
Vishal Kapil

Director IT

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Sathish Krishnan
Sathish Krishnan

Director – Customer Experience

Flipkart
Dilpreet Singh
Dilpreet Singh

Head CRM and Customer Analytics

The Oberoi Group
Tirthankar Rakshit
Tirthankar Rakshit

VP Group Head Service

Havells
Anish Ahuja
Anish Ahuja

Head – Customer Service

Whirlpool
Anand Dawson
Anand Dawson

Head User Experience and Design

Shine.com
Puja Mehra
Puja Mehra

Puja Mehra

Vodafone
Sachin Anaspure
Sachin Anaspure

Head Customer Service

Haier Appliances
Vikas Gujral
Vikas Gujral

Director and COO

Max Bupa Health Insurance
Shweta Modi
Shweta Modi

Director Process Excellence

GO – MMT
Amitabh Singh
Amitabh Singh

Business Head for Modern Trade & Enterprise Business

Dabur India Ltd.
Rohit Lamba
Rohit Lamba

VP Sales and Marketing

Jindal Steel and Power

Who Should Attend

who should attend

Heads/Directors/ Managers/Professionals in:

  • Customer experience
  • Customer Analytics
  • Contact Center
  • Customer Operations
  • Customer Relations
  • Customer support
  • Customer care
  • Customer Experience Technology
  • Service Delivery
  • Customer service
  • Innovation & Technology/ Digital Channels

Why Should Attend

  • Where else you will get a chance to meet the senior professionals of CX from across Industry?
  • Where else you will find a platform to benchmark the best practices and discuss your issues in an open forum?
  • Where else you get to know what’s needed to lay down the best CX strategies?
  • Where else you will get to know about the trending technologies and measuring tools in CX?
Why you should Attend


Key themes to be addressed: -

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The world is shifting, consumers are shifting, and technology is shifting. – Are you ready?
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Future channels/touch points that customer would adapt for Service/ interaction
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Customer experience as a last mile culture: Ecosystem
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You are not compared to your competitors, you are compared to every experience delivered ever.
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Are organization’s looking at the right customer metrics?


Testimonial

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