CONVICTION - COMMITMENT - CONVERSION

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Our Partners

Win or Lose Out!

The only reality in business is your customer’s perception! While there is an abundance of other data worth measuring, customer service KPIs are able to provide the honest truth about the experience that consumers have when dealing with a brand. This is absolutely crucial – because improving customer loyalty, and refining the process so it’s as smooth as possible, ensures that they’re worth a lot more to a business in the long run. And companies that crack the code on maximizing the return on enhanced customer experience gains a sustainable competitive advantage

Why to Attend:

Where else you will get a chance to meet the senior professionals of CX from across Industry?
Where else you will find a platform to benchmark the best practices and discuss your issues in an open forum?
Where else you get to know what’s needed to lay down the best CX strategies?
Where else you will get to know about the trending technologies and measuring tools in CX?

Featured Speakers

KT Prasad

Country Sales Director

Zendesk

Manish Dureja

Managing Director

Jet Privilege

Sathish Krishnan

Director Customer Experience

Flipkart

V Viswanand

Sr. Director and COO

Max Life Insurance Co. Ltd.

Hitesh N Sindhwani

Country Head Customer
Experience Service & Delivery

Bajaj Allianz General Ins. Co.

Prakash Dadlani

VP- Customer Centricity

Aditya Birla Group

Vishal Bhardwaj

Chief Customer Operations Officer

Tata Sky Ltd.

Abdul Hanif Syed

Head Customer Experience

Mahindra & Mahindra

Vivek Anand

Director Customer Experience

General Motors

Pankaj Kalra

Country Manager Customer Experience and Quality

Hewlett Packard Enterprise

Ankur Srivastava

Head Of Customer Experience

EZMall.com

Himanshu Dutt

Head CRM & Customer Experience

Bajaj Capital

Amit Chhabra

SVP Customer Experience

GE Cap SBI Card

Sivaprakash Sivaraj

DHead of Customer
Experience APJ Geo

Lenovo

Pooja Verma

Vice President- Customer
Services & Policy Servicing

Canara HSBC OBC Life Insurance Co. Ltd.

Mohit Saxena

Senior Vice President
India Business

HGS

Ram Mohan Natarajan

Senior Vice President
Business Transformation

HGS

Anindya Karmakar

Head - Digitization,
Process & Service

ICICI Bank

Vijayendra Singh

Chief Operating Officer

Phonon Communication

Who Should Attend

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Heads/Directors/ Managers/Professionals in:

Customer Experience
Customer engagement
Customer Analytics
Contact Centre
Customer centre
Customer Operations
Customer Relations
Customer Support
Customer Care
Customer Experience Technology
Customer Service
Service Delivery
Digital Channels

Industry

Finance, Banking, Insurance
Government Organizations
Energy Retailers
Telecommunications
Transport
Airlines and Hotel Groups
Tourism Boards
Retail and FMCG
Food Industry
E-commerce
Mobile and internet service providers
Super markets
Entertainment
Information Technology

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Why To Sponsor

Partnering for 3^rd CX Strategy Summit will enable your organization to brand and promote the business oerings in unique way to Dierentiated Audience Group. Conference Attendees: Head of Customer Experience, Customer Service, Customer Loyalty, Customer Operations, who are keen to stay updated with Changing Disruptive World to sustain in the VUCA Times. Ways in which you can showcase your Brand:

CONVICTION - COMMITMENT - CONVERSION

Our Partners

Customer Experience Partner

Customer Success Partner

Gold Partner

Silver Partners