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Organizations are using multiple technologies to power their customer experience and developing a CX-centric organization but they are missing out a lot in terms of customer empathy, consumer insights, customer analytics, and customer safety.

5th CX strategy Summit 2019 is an elite platform where the exchange of knowledge, ideas, and strategies would take place between the premiere set of CX leaders which will help your organization deliver the best customer experience.

Featured Speakers

Javed KM
Javed KM

National Head- Eyewear

Titan Company Ltd.
Lawrence F Dsouza
Lawrence F Dsouza

Vice President (CSCI)

DuPont
Venkatesh Kamath
Venkatesh Kamath

Associate Director

Flipkart
Rohit Makhija
Rohit Makhija

Senior Director - Care & Services

GoDaddy
Saba Karim
Saba Karim

SME Business Head

LogMeIn
Rahul Vasu
Rahul Vasu

Head Coalition Loyalty

Future Retail
Arvinder Singh
Arvinder Singh

Head Of Quality

Britannia
Rahul Sachdeva
Rahul Sachdeva

General Manager Business Services Group

3M
Rahul Chopra
Rahul Chopra

Heath Of Digital

Max Healthcare
Anshul chaturvedi
Anshul chaturvedi

Head of Product and Marketing

VF Corporation
Atin Chhabra
Atin Chhabra

Head of Digital Customer Experience

Schneider Electric
Rajarshi Banerjee
Rajarshi Banerjee

Head of Customer Experience and Innovation

ABB
Harsh Garhwal
Harsh Garhwal

Data Analytics and Head of Marketing

Decathlon Sports India
Syed Rahim
Syed Rahim

Head Customer Experience

SPAR India
who should attend

Heads/Directors/ Managers/Professionals in:

  • Customer experience
  • Customer Analytics
  • Contact Center
  • Customer Operations
  • Customer Relations
  • Customer support
  • Customer care
  • Customer Experience Technology
  • Service Delivery
  • Customer service
  • Innovation & Technology/ Digital Channels
Why you should Attend
  • Where else you will get a chance to meet the senior professionals of CX from across Industry?
  • Where else you will find a platform to benchmark the best practices and discuss your issues in an open forum?
  • Where else you get to know what’s needed to lay down the best CX strategies?
  • Where else you will get to know about the trending technologies and measuring tools in CX?

Key themes to be addressed: -

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The world is shifting, consumers are shifting, and technology is shifting. – Are you ready?
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Future channels/touch points that customer would adapt for Service/ interaction
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Customer experience as a last mile culture: Ecosystem
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You are not compared to your competitors, you are compared to every experience delivered ever.
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Are organization’s looking at the right customer metrics?


Testimonial

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