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Understand - Implement - Deliver
Organizations are indeed getting ready for the future by looking beyond conventional CX methods, to place digital experiences first and evolving along with their modern consumers. The pandemic has pushed consumers towards digital channels & has significantly increased customer expectations.
With digital transformation and interaction becoming a norm, there has been an increase in the usage of smart technologies to assist customers with AI and machine learning enabling brands to gain a more accurate understanding of its customers to serve them effectively.
The success of every business today majorly depends on the experience it provides to its customers. Customers today expect seamless, omni-channel service which provide them with necessary information and support to make informed decisions.
This exclusive conference will bring in the best minds across India to share and explore new innovative ways to connect & communicate with your customers with new age tools & technologies, building trust while putting the customer first and ensuring personalised experience in the digital age.
Featured Speakers
Siddharth Sriram
Head of Marketing and CX - Echo FireTV & Kindle
Amazon
Sunil Menon
Chief Retail Expansion Officer (Global)
Lenskart
Nishant Pradhan
Senior Vice President 2 and Analytics Head for Digital Bank
Axis Bank
Kaleem Khan
Head crew performance & customer inflight Services
Indigo
Brad Meehan
Managing Director
Strativity Group
Mithun Sundar
Executive Director - Chief Partner Officer
Microsoft India
Subhajit Mazumder
Director Sales Excellence
Microsoft India
Sanjukta Jaiswal
Head of Solution Engineering
Freshworks
Sanjay Sachdeva
Head-CRM Jockey India
Page Industries
Ambika Sultania
Head of CX
Freshworks
Rajiv Nagarajan
DGM & Head cx social media
Bharti Airtel
Narayan Keshavan
Head - Digital Analytics (Customer Sentiment)
Dell Technologies
Yashwanth Kumar
Group President Customer Locality & Analytics
Landmark Group
Joe Emmanuel
Senior Vice President - Products, Global Business Development & Presales
Routemobile
Sreejith A R
Senior Director, Engineering and Head of Traveler Ecosystem and Data
Amadeus
Ankit Mathur
Vice President - Operations Technology & Innovation
ITC Ltd
Runaldeep Nandy
Head of customer success management
Vodafone Business
Jyothi Plappara
Head of Airline Operations and Airport IT
Amadeus Labs India
Harshini Sreedhar
Business Head
India Uniphore
Maharajan Chidambaram
Director (CX Design & Strategy)
Flipkart
Fareed Khan
Head CRM
Titan Company Ltd
Vijoy Nair
Head CX
Decathlon Sports India
Supriya Rath
Head of Customer Experience
Lenovo India.
Smita Dutta
Director - Service Delivery
American Express
Sreemoyee Dastidar
CoE Lead- Customer
Philips
Vikrant saini
Head customer Engineering
Razor pay
Santosh Chand
Head customer Happiness
Air Asia
Prashant Sharma
Vice President - CX, Risk and Payments
Gameskraft
Nand Kishore
Executive Vice President - Strategy/Innovation
Intertrust Group
Who should Attend
Heads/Directors/ CXO/Vice Presidents in:
Customer Experience
Customer Analytics
Contact Centre
Customer Operations
Customer Relations
Customer Support
Customer Care
Customer Service
Service Delivery
Innovation & Technology/ Digital Channels
Key themes to be Addressed
Immaculate CX practices for the next decade.
Technology and CX: Designing your CX strategy with Analytics
Transforming the Customer Experience AI and ML.
CX Now: Time to transform your B2B Customer Experience
CX Starts with EX: Building Experiences that matter
Demonstrate commercial value of the ROI in CX
Strengthening Internal Communication for Next Gen Experience
Strategic Insight-Managing Customer Expectations to Survive or Thrive
Creating a Customer Centric Culture in your organization.
Innovation & Technology/ Digital Channels
Customer Truth to Action: Utilize VOC and consumer analytics to enhance your customer experience.
Innovation is the Future - The Key to innovate and upgrade your Customer Experience.
Why you should Attend
The 13th Edition CX Strategy Summit & Awards 2023 will feature case studies, thought leader sessions, panel discussions, and more to examine the best techniques for improving customer experience. This event will serve as a roadmap for you to create and provide a consistent client experience.
Where else will you get the opportunity to meet senior CX professionals from around the industry?
Where else will you be able to compare best practices and have an open discussion about your problems?
Where else can you learn what it takes to develop the greatest CX strategies?
Where else can you learn about the latest CX technology and measurement tools?
Glimpse of Previous Edition
How Sponsoring this event will help you
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Learn from the industry
Know what the industry needs today: Know from the key decision makers what are the real trends and major challenges in CX industry they are facing, what are the apt solutions they are looking for etc. Know how your services will benefit them.
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Know your customer one on one
Network and interact directly with your potential customers. This would help you identify if the customer is actually in the need of the solution, what are his major challenges, what is his budget for the same, what are the other options he is looking for in the market.
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Build New Sales Leads
The event is attended by the most senior-level decision makers, connecting with them in a collaborative environment by showcasing your services either by exhibiting or taking part in the programme, increases your chances of building strong sales pipeline and potential clients.
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Brand Visibility
Showcasing your company at event attended by top head establishes your company, in the eyes of your prospects and your existing clients.
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New Business Partnerships
Target your best prospects in a positive, collaborative environment where they are open to new ideas. Attendees are always looking for exciting new partnering opportunities. Our webinars offer you an ideal opportunity to make contact and future business.
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Scheduled Meetings
Schedule 1:1 meetings with executives who hold budget and are specifically interested in your solutions.