Organizations are indeed getting ready for the future by looking beyond conventional CX methods,
to place digital experiences first and evolving along with their modern consumers. The pandemic
has pushed consumers towards digital channels & has significantly increased customer
With digital transformation and interaction becoming a norm, there has been an increase in the usage of smart technologies to assist customers with AI and machine learning enabling brands to gain a more accurate understanding of its customers to serve them effectively.
The success of every business today majorly depends on the experience it provides to its customers. Customers today expect seamless, omni-channel service which provide them with necessary information and support to make informed decisions.
This exclusive conference will bring in the best minds across India to share and explore new innovative ways to connect & communicate with your customers with new age tools & technologies, building trust while putting the customer first and ensuring personalised experience in the digital age.
Head of Customer Success
Marketing Head, India & SAARC
VP, Customer 360 Platform Development Enterprise Digital & Data Solution
Partner- IBM iX-Customer Transformation
VP-Customer Service Operation & CX (CBO)
Head Customer Experience Service
Head - CRM and Loyalty
Senior Director, Enterprise Business
Head Customer Engagement
Managing Director – India and SAARC
VP - Customer Experience and Partner Experience
Lead User Experience & Design
Customer Strategy and Salesforce leader
Senior Director Customer Care - India and APAC
Regional Head - North India
Head Customer Experience
Director, Customer Experience
Senior Principal Business Consultant, Asia
Vice President - Customer Services
Director Business, India and SAARC
Senior Vice President, Head of Customer Engagement Network
Head (CS, KCG, VAS & NBS)
Head Customer Services and Legal Northern Region
The The 11th Edition CX Strategy Summit & Awards 2022 will feature case studies, thought leader sessions, panel discussions, and more to examine the best techniques for improving customer experience. This event will serve as a roadmap for you to create and provide a consistent client experience.
Immaculate CX practices for the next decade.
Technology and CX: Designing your CX strategy with Analytics
Transforming the Customer Experience AI and ML.
CX Now: Time to transform your B2B customer experience
CX Starts with EX: Building Experiences that matter
Demonstrate commercial value of the ROI in CX
Strengthening Internal Communication for Next Gen Experience
Strategic Insight-Managing Customer Expectations to Survive or Thrive
Creating a Customer Centric Culture in your organization.
Customer Truth to Action: Utilize VOC and consumer analytics to enhance your customer experience.
Innovation is the Future – The Key to innovate and upgrade your Customer Experience.