Thursday 30th August, 2018 Taj Lands End Mumbai


Creating A Culture of Trust for Enhanced Customer Experience


Empathize - Strategize - Influence



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Creating A Culture of Trust for Enhanced Customer Experience


Empathize Strategize Influence


The only reality in business is your customer’s perception! While there is an abundance of other data worth measuring, customer service KPIs are able to provide the honest truth about the experience that consumers have when dealing with a brand. This is absolutely crucial – because improving customer loyalty, and refining the process so it’s as smooth as possible, ensures that they’re worth a lot more to a business in the long run. And companies that crack the code on maximizing the return on enhanced customer experience gains a sustainable competitive advantage
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Because in a world constantly pushing for improvement, discovering more-effective ways to collaborate across functions and levels, will lead to enhanced customer satisfaction, reduced churn, increased revenue, and greater employee satisfaction.

Where else you will get a chance to meet the senior professionals of CX from across Industry?

Where else you will find a platform to benchmark the best practices and discuss your issues in an open forum?

Where else you get to know what’s needed to lay down the best CX strategies?

Where else you will get to know about the trending technologies and measuring tools in CX?








Siddharth Ganguli
Rahul Rajpal

Head of Customer Experience

Google
Sudhir Gupta
Vaishali Thakker

Head Customer Experience, Home & Electronics Business

Future Group
Varkey Joseph
Tapan Acharya

Country Head

Freshworks
Dr.Pankaj S Aher
Prakash Dadlani

VP- Customer Centricity

Aditya Birla Group
Varkey Joseph
Dinesh Bhasin

VP - Domestic and International Business

Tata Motors
Varkey Joseph
Himanshu Dutt

Vice President & Head Customer Success

DMI Finance
Varkey Joseph
Ajeet Kushwaha

Director Product Management

Freshworks
Varkey Joseph
Sanjay Bakhshi

Head of Digital Strategy & Ventures

Shell India
Varkey Joseph
Ramesh Natarajan

Founder & COO

Litmus World
Varkey Joseph
KT Prasad

Country Director

Zendesk
Varkey Joseph
Ram Prasad

Principal Solution Engineer

Salesforce
Varkey Joseph
Amol Deshpande

Head IT Services
Automotive Sector

Mahindra and Mahindra Ltd.
Varkey Joseph
Amitayu Basu

CEO

RebusCode
Varkey Joseph
Salil Bhatnagar

SVP – Sales Strategy & Development

Canara HSBC OBC LIC
Varkey Joseph
Kamlesh Vora

Executive Vice President Customer Experience

Kotak Mahindra Bank
Varkey Joseph
Sriharsh Grandhe

EVP PointNine

Lintas
Varkey Joseph
Akhilesh Saxena

Global Service Delivery

Tata Communications
Sudhir Gupta
Shantanu Saha

VP

Reliance Retail
Sudhir Gupta
Upendra Namburi

Chief Innovation &
Marketing Officer

Bharti AXA Gen Insurance
Sudhir Gupta
Madhav M Malhotra

Sr. VP and Head Customer Services

Jio
Sudhir Gupta
Abhishek Rai

Sr. Manager Solution Engineering

Sales force


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