Our Partner

Awards Nomination Category

Empathize - Strategize - Influence

Because in a world constantly pushing for improvement, discovering more-effective ways to collaborate across functions and levels, will lead to enhanced customer satisfaction, reduced churn, increased revenue, and greater employee satisfaction. The only reality in business is your customer’s perception! The CX Strategy Summit will prove to be an eye opener for any business hoping or planning to expand. With memorable presentations and case studies by senior CX leaders who have led their respective organisations to the pinnacle of success by introducing the concept of customer centricity, every delegate and participant in the conference will take back valuable and much-needed advice on implementing successful CX strategies.


Was able to witness and understand the various customer experience initiatives and methodologies that have been adopted across different types be industries be it BFSI, telecom, automotive and more. Kudos to the UBS forums team for arranging a successful event.

- Shailja Singh, Axis Bank

Within organisation, within industry we often tend to look inwards. UBS forums gives a platform to widen the horizon and your view. CE doesn’t end with one own team. 15 much more & this forums helps to explore the same

- Nilima Palav, Safmarine (Maersk Line India Pvt Ltd)

A very insightful day, filled with learning. Was great to hear from industry in the customer experience field. Getting to know about AI & digital intervention & the role they play in CX was a great learning experience.

- Manasi Damle, Pointnine Lintas

Getting better understanding on the do's & don’ts in CX. Understand where to humanize solutions. Understand why & how cross buying of ideas is necessary

- Arun Chowdhury, Aditya Birla Finance Ltd

Good insights, Most attend, Many valid industry speakers.

- Sharada Dey Chowdhuri, Mswipe Techologies Pvt Ltd

Featured Speakers

Who will you meet at the 4th Edition CX Strategy Summit 2018?

Heads / Directors/ Managers/ Professionals in Customer Experience, Customer Analytics, Customer Service,Contact Centre /Customer Operations / Customer Relations / Customer Support / Customer Care / Customer Experience Technology / Customer Service / Service Delivery / Innovation & Technology Digital Channels and many more from:

Finance, Banking

Energy Retailers


Online Sales



Airlines and
Hotel Groups

Retail and FMCG

Food Industry

Information Technology


Tourism Boards

Mobile and internet
service providers

Service providers

Super markets