Organizations are indeed getting ready for the future by looking beyond conventional CX methods,
to place digital experiences first and evolving along with their modern consumers. The pandemic
has pushed consumers towards digital channels & has significantly increased customer
expectations.
With digital transformation and interaction becoming a norm, there has been an increase in the
usage of smart technologies to assist customers with AI and machine learning enabling brands to
gain a more accurate understanding of its customers to serve them effectively.
The success of every business today majorly depends on the experience it provides to its
customers. Customers today expect seamless, omni-channel service which provide them with
necessary information and support to make informed decisions.
This exclusive conference will bring in the best minds across India to share and explore new
innovative ways to connect & communicate with your customers with new age tools & technologies,
building trust while putting the customer first and ensuring personalised experience in the
digital age.
President - Head Operations Communities & Customer Service
Head - Customer Delivery
Senior Director, Digital Experience Solutions
Sr. Vice President - Customer Centricity
Vice President & Business Head, Asia
Vice president - Global Service Delivery and customer operations
Regional Sales Director - Service Cloud
VP - Marketing & Customer Services, Head Loyalty & Shopper Insights
Head of Customer Success - India, Bangladesh, Nepal, and Sri Lanka
DVP - Head Data Science and Consumer Analytics (Assets & Consumer Finance)
Head - Customer Experience
VP – Sales
Head Centre of Excellence
Vice President, Digital & Business Transformation Services
Head - Digital Transformation, Change Management & Customer Experience
Marketing Head
Contact Center Specialist
Head of Customer Service
Vice President & Head of Operations
Head – Digital
Head CRM & Customer Experience
Head of Customer Service Operations
The The 9th Edition CX Strategy Summit & Awards 2022 will feature case studies, thought leader sessions, panel discussions, and more to examine the best techniques for improving customer experience. This event will serve as a roadmap for you to create and provide a consistent client experience.
Immaculate CX practices for the next decade.
Technology and CX: Designing your CX strategy with Analytics
Transforming the Customer Experience AI and ML.
CX Now: Time to transform your B2B customer experience
CX Starts with EX: Building Experiences that matter
Demonstrate commercial value of the ROI in CX
Strengthening Internal Communication for Next Gen Experience
Strategic Insight-Managing Customer Expectations to Survive or Thrive
Creating a Customer Centric Culture in your organization.
Customer Truth to Action: Utilize VOC and consumer analytics to enhance your customer experience.
Innovation is the Future – The Key to innovate and upgrade your Customer Experience.
Nomination Open
29th November 2021
Nomination Deadline
18th April 2022
Shortlisted Nominations
24th April 2022
Awards Winner Announcement
5th May 2022
