Building Next Gen Customer Experience at Scale

Our Partners

Organizations are indeed getting ready for the future by looking beyond conventional CX methods, to place digital experiences first and evolving along with their modern consumers. The pandemic has pushed consumers towards digital channels & has significantly increased customer expectations.

With digital transformation and interaction becoming a norm, there has been an increase in the usage of smart technologies to assist customers with AI and machine learning enabling brands to gain a more accurate understanding of its customers to serve them effectively.

The success of every business today majorly depends on the experience it provides to its customers. Customers today expect seamless, omni-channel service which provide them with necessary information and support to make informed decisions.

This exclusive conference will bring in the best minds across India to share and explore new innovative ways to connect & communicate with your customers with new age tools & technologies, building trust while putting the customer first and ensuring personalised experience in the digital age.

about

Who should Attend

Director, President, Vice President, and Department Head of:

  • Customer experience
  • Customer engagement
  • Customer analytics
  • Customer centre
  • Customer Relation
  • Customer support
  • Customer care
  • Customer success
  • Customer technology
  • Customer service
  • Service delivery

Featured Speakers

KV Dipu
KV Dipu

President - Head Operations Communities & Customer Service

Bajaj Allianz General Insurance
Amitabh Khanna
Amitabh Khanna

Head - Customer Delivery

Mastercard
Sridhar H
Sridhar H

Senior Director, Digital Experience Solutions

Salesforce
Prakash Dadlani
Prakash Dadlani

Sr. Vice President - Customer Centricity

Aditya Birla Group
Gokul Gopalakrishnan
Gokul Gopalakrishnan

Vice President & Business Head, Asia

Uniphore
Akhilesh Saxena
Akhilesh Saxena

Vice president - Global Service Delivery and customer operations

Tata Communications
Sundeep Kamath
Sundeep Kamath

Regional Sales Director - Service Cloud

Salesforce
Jayant Jain
Jayant Jain

VP - Marketing & Customer Services, Head Loyalty & Shopper Insights

Reliance Retail Ltd
Shankar Iyer
Shankar Iyer

Head of Customer Success - India, Bangladesh, Nepal, and Sri Lanka

Infobip
Sonal Mudaliar
Sonal Mudaliar

DVP - Head Data Science and Consumer Analytics (Assets & Consumer Finance)

HDFC Bank
Shweta Srivastava
Shweta Srivastava

Head - Customer Experience

Tata CliQ
Ninad Takpere
Ninad Takpere

VP – Sales

Gupshup
Varkey Joseph
Varkey Joseph

Head Centre of Excellence

Raymond Limited
Rinoo Rajesh
Rinoo Rajesh

Vice President, Digital & Business Transformation Services

Conneqt Business Solutions Limited
Pradeep Chatterjee
Pradeep Chatterjee

Head - Digital Transformation, Change Management & Customer Experience

Tata Motors Group
Sudhish Sitaram
Sudhish Sitaram

Marketing Head

Infobip
Kumud Upadhyay
Kumud Upadhyay

Senior Vice President

Motilal Oswal
Venkatraman Swaminathan
Venkatraman Swaminathan

Contact Center Specialist

Avaya
Abdul Hanif Syed
Abdul Hanif Syed

Head of Customer Service

Mahindra Rise
Savita Patnekar
Savita Patnekar

Vice President & Head of Operations

Conneqt Business Solutions Limited
Dharmang Shah
Dharmang Shah

Head – Digital

Sbi Mutual Fund
Rajdeep Charan
Rajdeep Charan

Head CRM & Customer Experience

Eureka Forbes
Bishor T Kurian
Bishor T Kurian

Head of Customer Service Operations

Wonderchef Home Appliance Pvt. Ltd

Why you should Attend

The The 9th Edition CX Strategy Summit & Awards 2022 will feature case studies, thought leader sessions, panel discussions, and more to examine the best techniques for improving customer experience. This event will serve as a roadmap for you to create and provide a consistent client experience.

  • Where else will you get the opportunity to meet senior CX professionals from around the industry?
  • Where else will you be able to compare best practices and have an open discussion about your problems?
  • Where else can you learn what it takes to develop the greatest CX strategies?
  • Where else can you learn about the latest CX technology and measurement tools?

Key themes to be addressed

Immaculate CX practices for the next decade.

Technology and CX: Designing your CX strategy with Analytics

Transforming the Customer Experience AI and ML.

CX Now: Time to transform your B2B customer experience

CX Starts with EX: Building Experiences that matter

Demonstrate commercial value of the ROI in CX

Strengthening Internal Communication for Next Gen Experience

Strategic Insight-Managing Customer Expectations to Survive or Thrive

Creating a Customer Centric Culture in your organization.

Customer Truth to Action: Utilize VOC and consumer analytics to enhance your customer experience.

Innovation is the Future – The Key to innovate and upgrade your Customer Experience.

Awards Categories

  • CX Strategy Of The Year
  • CX Personality Of The Year
  • Digital Experience Strategy Of The Year
  • CX Technology Implementation Of The Year
  • Seamless Omni-channel Experience Strategy
  • Best Contact Centre Experience
  • Customer Experience Team Of The Year
  • CX Leader Of The Year
  • CX Vendor Excellence Award

Awards Nomination Key Dates

  • selection

    Nomination Open
    29th November 2021

  • selection

    Nomination Deadline
    18th April 2022

  • selection

    Shortlisted Nominations
    24th April 2022

  • selection

    Awards Winner Announcement
    5th May 2022

How Sponsoring 9th CX strategy Summit & Awards 2022 will help you?

Learn from the industry

Learn from the industry

Know what the industry needs today: Know from the key decision makers what are the real trends and major challenges in CX industry they are facing, what are the apt solutions they are looking for etc. Know how your services will benefit them.

Know your customer one on one

Know your customer one on one

Network and interact directly with your potential customers. This would help you identify if the customer is actually in the need of the solution, what are his major challenges, what is his budget for the same, what are the other options he is looking for in the market.

Build New Sales Leads

Build New Sales Leads

The webinar is attended by the most senior-level decision makers, connecting with them in a collaborative environment by showcasing your services either by exhibiting or taking part in the programme, increases your chances of building strong sales pipeline and potential clients.

Brand Visibility

Brand Visibility

Showcasing your company at webinars attended by top head establishes your company, in the eyes of your prospects and your existing clients.

New Business Partnerships

New Business Partnerships

Target your best prospects in a pos1itive, collaborative environment where they are open to new ideas. Attendees are always looking for exciting new partnering opportunities. Our webinars offer you an ideal opportunity to make contact and future business.

Scheduled Meetings

Scheduled Meetings

Schedule 1:1 meetings with executives who hold budget and are specifically interested in your solutions.

Testimonials