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The only reality in business is your customer’sperception!

The CX Strategy Summit will prove to be an eye opener for any business hoping or planning to expand. With memorable presentations and case studies by senior CX leaders who have led their respective organisations to the pinnacle of success by introducing the concept of customer centricity, every delegate and participant in the conference will take back valuable and much-needed advice on implementing successful CX strategies.

Introducing CX strategies is perhaps the only way forward for businesses in an era of intense competition. The ancient Chinese proverb “A man without a smiling face must not open a shop" will always remain applicable.

Featured Speakers

KT Prasad
KT PRASAD

COUNTRY SALES DIRECTOR, INDIA

ZENDESK
SAURABH GUPTA
SAURABH GUPTA

CO FOUNDER

ZEUX INNOVATION
SONIA KHURANA
SONIA KHURANA

SR VICE PRESIDENT & NATIONAL HEAD OF CUSTOMER ENGAGEMENT

OGILVYONE WORLDWIDE
HARSH KAPUR PILLAI
HARSH KAPUR PILLAI

DIRECTOR PEOPLE TERRAGNI CONSULTING (P) LTD.

Zendesk
MANISH KULKARNI
MANISH KULKARNI

DIRECTOR - STRATEGY & BUSINESS DEVELOPMENT BDB AMP DEVRAJ BRAHMACHARI HEAD CUSTOMER

BDB
DEVRAJ BRAHMACHARI
DEVRAJ BRAHMACHARI

HEAD CUSTOMER EXPERIENCE & SERVICE

ADITYA BIRLA FINANCE
DIPTI SAPATNEKAR
DIPTI SAPATNEKAR

DIRECTOR – VALUE DELIVERY PRACTICE - HEAD CUSTOMER INSIGHTS

TERRAGNI CONSULTING (P) LTD
Rahul Vasu
Rahul Vasu

Head Loyalty & Customer Experience

Hypercity India
TINA A. ARORA
TINA A. ARORA

DIRECTOR AND COUNTRY HEAD CUSTOMER SERVICES DELIVERY - EXPERIENCE

IDFC BANK LTD.
Rahul Zutshi
Rahul Zutshi

Director Marketing & Strategy

Ameyo
SUMIT PURI
SUMIT PURI

CUSTOMER CARE ASSOCIATE HEAD LOYALTY

SHOPPERS STOP LTD.
ANKUR AGARWAL
ANKUR AGARWAL

SVP AND HEAD - CUSTOMER EXPERIENCE HEAD LOYALTY

MAKEMYTRIP.COM
Himanshu Dutt
Himanshu Dutt

Head CRM & Customer Experience

Bajaj Capital
PANKAJ BOSE
PANKAJ BOSE

GLOBAL TECHNOLOGY LEAD CUSTOMER EXPERIENCE

TATA CONSULTANCY SERVICES LTD.
ATAMJOT GREWAL
ATAMJOT GREWAL

FORTIS HEALTHCARE LTD.
PRAVEEN JUYAL
PRAVEEN JUYAL

HEAD - DESIGN THINKING INNOVATION & DIGITAL TRANSFORMATION SOCIETE GENERALE

GLOBAL SOLUTION CENTRE
AMOL DESHPANDE
AMOL DESHPANDE

HEAD IT SERVICES AUTOMOTIVE SECTOR

MAHINDRA & MAHINDRA LTD.
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who should attend

Heads/Directors/ Managers/Professionals in:

  • Customer experience
  • Customer Analytics
  • Contact Center
  • Customer Operations
  • Customer Relations
  • Customer support
  • Customer care
  • Customer Experience Technology
  • Service Delivery
  • Customer service
  • Innovation & Technology/ Digital Channels
Why you should Attend
  • Where else you will get a chance to meet the senior professionals of CX from across Industry?
  • Where else you will find a platform to benchmark the best practices and discuss your issues in an open forum?
  • Where else you get to know what’s needed to lay down the best CX strategies?
  • Where else you will get to know about the trending technologies and measuring tools in CX?
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Key themes to be addressed: -

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The world is shifting, consumers are shifting, and technology is shifting. – Are you ready?
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Future channels/touch points that customer would adapt for Service/ interaction
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Customer experience as a last mile culture: Ecosystem
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You are not compared to your competitors, you are compared to every experience delivered ever.
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Are organization’s looking at the right customer metrics?