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Win or Lose Out!

The only reality in business is your customer’s perception! While there is an abundance of other data worth measuring, customer service KPIs are able to provide the honest truth about the experience that consumers have when dealing with a brand. This is absolutely crucial – because improving customer loyalty, and refining the process so it’s as smooth as possible, ensures that they’re worth a lot more to a business in the long run. And companies that crack the code on maximizing the return on enhanced customer experience gains a sustainable competitive advantage

Why to Attend:

  • Where else you will get a chance to meet the senior professionals of CX from across Industry?
  • Where else you will find a platform to benchmark the best practices and discuss your issues in an open forum?
  • Where else you get to know what’s needed to lay down the best CX strategies?
  • Where else you will get to know about the trending technologies and measuring tools in CX?

Siddharth Ganguli
KT Prasad

Country Sales Director

Sudhir Gupta
Manish Dureja

Managing Director

Jet Privilege
Varkey Joseph
Sathish Krishnan

Director Customer Experience

Dr.Pankaj S Aher
V Viswanand

Sr. Director and COO

Max Life Insurance Co. Ltd.
Varkey Joseph
Hitesh N Sindhwani

Country Head Customer
Experience Service & Delivery

Bajaj Allianz General Ins. Co.
Varkey Joseph
Prakash Dadlani

VP- Customer Centricity

Aditya Birla Group
Varkey Joseph
Vishal Bhardwaj

Chief Customer Operations Officer

Tata Sky Ltd.
Varkey Joseph
Abdul Hanif Syed

Head Customer Experience

Mahindra & Mahindra
Varkey Joseph
Vivek Anand

Director Customer Experience

General Motors
Varkey Joseph
Pankaj Kalra

Country Manager Customer Experience and Quality

Hewlett Packard Enterprise
Varkey Joseph
Ankur Srivastava

Head Of Customer Experience
Varkey Joseph
Himanshu Dutt

Head CRM & Customer Experience

Bajaj Capital
Varkey Joseph
Amit Chhabra

SVP Customer Experience

GE Cap SBI Card
Varkey Joseph
Sivaprakash Sivaraj

DHead of Customer
Experience APJ Geo

Varkey Joseph
Pooja Verma

Vice President- Customer
Services & Policy Servicing

Canara HSBC OBC Life Insurance Co. Ltd.
Varkey Joseph
Mohit Saxena

Senior Vice President
India Business

Varkey Joseph
Ram Mohan Natarajan

Senior Vice President
Business Transformation

Varkey Joseph
Anindya Karmakar

Head - Digitization,
Process & Service

Varkey Joseph
Vijayendra Singh

Chief Operating Officer

Phonon Communication

Heads/Directors/ Managers/Professionals in:

  • Customer Experience
  • Customer engagement
  • Customer Analytics
  • Contact Centre
  • Customer centre
  • Customer Operations
  • Customer Relations
  • Customer Support
  • Customer Care
  • Customer Experience Technology
  • Customer Service
  • Service Delivery
  • Digital Channels
  • Finance, Banking, Insurance
  • Government Organizations
  • Energy Retailers
  • Telecommunications
  • Transport
  • Airlines and Hotel Groups
  • Tourism Boards
  • Retail and FMCG
  • Food Industry
  • E-commerce
  • Mobile and internet service providers
  • Super markets
  • Entertainment
  • Information Technology

Partnering for 3 rd CX Strategy Summit will enable your organization to brand and promote the business oerings in unique way to Dierentiated Audience Group. Conference Attendees: Head of Customer Experience, Customer Service, Customer Loyalty, Customer Operations, who are keen to stay updated with Changing Disruptive World to sustain in the VUCA Times. Ways in which you can showcase your Brand:

Key Themes to be Addressed:

where you will get a chance to meet the senior professionals of CX from across Industry?

where you get to know what are the requirements of laying down the best CX strategies?

where you will get to know about the trending technologies and measuring tools in CX audience is looking for?