Our Partner

Because in a world constantly pushing for improvement, discovering more-effective ways to collaborate across functions and levels, will lead to enhanced customer satisfaction, reduced churn, increased revenue, and greater employee satisfaction. The only reality in business is your customer’s perception! The CX Strategy Summit will prove to be an eye opener for any business hoping or planning to expand. With memorable presentations and case studies by senior CX leaders who have led their respective organisations to the pinnacle of success by introducing the concept of customer centricity, every delegate and participant in the conference will take back valuable and much-needed advice on implementing successful CX strategies.



Featured Speakers

Sanjay Panigrahi
Sanjay Panigrahi

Chief Customer Officer

Pidilite
Madhav M Malhotra
Madhav M Malhotra

SVP Customer Service

Jio
Sudip Mitra
Sudip Mitra

SVP – Consumer Insights & Brand Development

Aditya Birla Group
Varun Rajwade
Varun Rajwade

GM - Loyalty & Analytics

Pantaloons
Ajay Nambiar
Ajay Nambiar

CX Head

L&T Reality
Abdul Hanif
Abdul Hanif

Head CX

Mahindra and Mahindra
Ravi Vadaga
Ravi Vadaga

Head Digital

Wipro
Suchita Vishnoi
Suchita Vishnoi

Sr. Director Marketing

Cognizant
Dhaivat Oza
Dhaivat Oza

VP Service Assurance

Vodafone
Jiten Kamdar
Jiten Kamdar

VP and Head Customer Experience

Reliance Capital
Dhaval Pandya
Dhaval Pandya

Head IT CIO/ CDO

JSW Paints
Udhav Halgeri
Udhav Halgeri

AVP Insights and Consumer Strategy

Sony Pictures Networks India
Kamlesh Vora
Kamlesh Vora

EVP

Kotak Mahindra Bank

Who Should Attend

who should attend

Heads/Directors/ Managers/Professionals in:

  • Customer experience
  • Customer Analytics
  • Contact Center
  • Customer Operations
  • Customer Relations
  • Customer support
  • Customer care
  • Customer Experience Technology
  • Service Delivery
  • Customer service
  • Innovation & Technology/ Digital Channels

Why To Attend

  • Where else you will get a chance to meet the senior professionals of CX from across Industry?
  • Where else you will find a platform to benchmark the best practices and discuss your issues in an open forum?
  • Where else you get to know what’s needed to lay down the best CX strategies?
  • Where else you will get to know about the trending technologies and measuring tools in CX?
Why you should Attend


Who will you meet at the 6th Edition CX Strategy Summit 2019 ?

Heads / Directors/ Managers/ Professionals in Customer Experience, Customer Analytics, Customer Service,Contact Centre /Customer Operations / Customer Relations / Customer Support / Customer Care / Customer Experience Technology / Customer Service / Service Delivery / Innovation & Technology Digital Channels and many more from:


Finance, Banking
Insurance


Energy Retailers



Telecommunications



Online Sales



Entertainment



Transport



Airlines and
Hotel Groups


Retail and FMCG



Food Industry



Information Technology


Government
Organizations


Tourism Boards



Mobile and internet
service providers


Medical/Health
Service providers


Super markets


Key themes to be addressed: -

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The world is shifting, consumers are shifting, and technology is shifting. – Are you ready?

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Future channels/touch points that customer would adapt for Service/ interaction

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Customer experience as a last mile culture: Ecosystem.

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You are not compared to your competitors, you are compared to every experience delivered ever.

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Are organization’s looking at the right customer metrics?



Why to sponsor:

Partnering for 6th Edition CX Strategy Summit 2019 will enable your organization to brand and promote the business offerings in unique way to Differentiated Audience Group. Conference Attendees: Head of Customer Experience, Customer Service, Customer Loyalty, Customer Operations, who are keen to stay updated with Changing Disruptive World to sustain in the VUCA Times. Ways in which you can showcase your Brand:

  • Where you will get a chance to meet the senior professionals of CX from across Industry?
  • Where you get to know what are the requirements of laying down the best CX strategies?
  • Where you will get to know about the trending technologies and measuring tools in CX audience is looking for?