Because in a world constantly pushing for improvement, discovering more-effective ways to collaborate across functions and levels, will lead to enhanced customer satisfaction, reduced churn, increased revenue, and greater employee satisfaction. The only reality in business is your customer’s perception! The CX Strategy Summit will prove to be an eye opener for any business hoping or planning to expand. With memorable presentations and case studies by senior CX leaders who have led their respective organisations to the pinnacle of success by introducing the concept of customer centricity, every delegate and participant in the conference will take back valuable and much-needed advice on implementing successful CX strategies.
Chief Customer Officer
SVP Customer Service
SVP – Consumer Insights & Brand Development
GM - Loyalty & Analytics
Sr. Director Marketing
VP Service Assurance
VP and Head Customer Experience
Head IT CIO/ CDO
AVP Insights and Consumer Strategy
Heads / Directors/ Managers/ Professionals in Customer Experience, Customer Analytics, Customer Service,Contact Centre /Customer Operations / Customer Relations / Customer Support / Customer Care / Customer Experience Technology / Customer Service / Service Delivery / Innovation & Technology Digital Channels and many more from:
Retail and FMCG
The world is shifting, consumers are shifting, and technology is shifting. – Are you ready?
Future channels/touch points that customer would adapt for Service/ interaction
Customer experience as a last mile culture: Ecosystem.
You are not compared to your competitors, you are compared to every experience delivered ever.
Are organization’s looking at the right customer metrics?
Partnering for 6th Edition CX Strategy Summit 2019 will enable your organization to brand and promote the business offerings in unique way to Differentiated Audience Group. Conference Attendees: Head of Customer Experience, Customer Service, Customer Loyalty, Customer Operations, who are keen to stay updated with Changing Disruptive World to sustain in the VUCA Times. Ways in which you can showcase your Brand: