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The only reality in business is your customer’s percepon! While there is an abundance of other data worth measuring, customer service KPIs are able to provide the honest truth about the experience that consumers have when dealing with a brand. This is absolutely crucial – because improving customer loyalty, and refining the process so it’s as smooth as possible, ensures that they’re worth a lot more to a business in the long run.

And companies that crack the code on maximizing the return on enhanced customer experience gains a sustainable compeve advantage

Siddharth Ganguli
Sathish Krishnan

Director Customer Experience

Sudhir Gupta
Jacqueline Mundkar

Group Head Customer Service

The Future Group
Varkey Joseph
Raju Nanjundan

Sr. Quality Soluons Specialist

Dr.Pankaj S Aher
KT Prasad

Country Sales Director

Varkey Joseph
Subroto Gupta

SVP, Head – Innovaon &
Business Excellence

Jubliant Foodworks Ltd
Varkey Joseph
Rahul Zutshi

General Manager Corporate
Strategy & Markeng Head

Varkey Joseph
Chandan Chhabra

Director Customer Experience

OLX India Pvt Ltd
Varkey Joseph
Selvam Swaminathan

Vice President User Experience

Morgan Stanley
Varkey Joseph
Mohan Krishnaraj

Global Head User Experience

Harman International
Varkey Joseph
Narendra Mansukhani

Head of Guest Experience

Jet Airways
Varkey Joseph
Adil Niazi

Head Customer
Experience- Debit Card

Axis Bank
Varkey Joseph
Rajiv Narang


Innovaon Consulng
Varkey Joseph
Rahul Vasu

Head Loyalty &
Customer Experience

Hypercity India
Varkey Joseph
Himanshu Dutt

Head CRM &
Customer Experience

Bajaj Capital
Varkey Joseph
Vijaykumar Nagasubramanian

Head - Customer Experience
& Quality Asia Pacific & Japan

Hewle Packard India
Varkey Joseph
Sumit Puri

Customer Care Associate
and Head Loyalty

Shoppers Stop
Varkey Joseph
Archna Gupta

Regional Paent
Experience Head

Fortis Healthcare Limited

Heads/Directors/ Managers/Professionals in:

  • Customer experience
  • Customer engagement
  • Customer analytics
  • Customer centre
  • Customer Relation
  • Customer support
  • Customer care
  • Customer success
  • Customer technology
  • Customer service
  • Service delivery
  • Retail and FMCG
  • Food Industry
  • E-commerce
  • Mobile and internet service providers
  • Super markets
  • Entertainment
  • Informaon Technology
  • Finance, Banking, Insurance
  • Government Organizaons
  • Energy Retailers
  • Telecommunications
  • Transport
  • Airlines and Hotel Groups
  • Tourism Boards

Understanding the KAM 2020 and Beyond
Benchmark Industry Standards
Understanding the KAM 2020 and Beyond
Real Case Studies
Understanding the KAM 2020 and Beyond
Opportunity to Network with Key Industry Leaders
Understanding the KAM 2020 and Beyond
Opportunies for Growth through Posive Transformation

Because in a world constantly pushing for improvement, discovering more-effecve ways to collaborate across funcons and levels, will lead to enhanced customer sasfacon, reduced churn, increased revenue, and greater employee sasfacon.