Featured Speakers
Nidhi Chadha
Head of Customer Success
Reliance Jio
Amitabh Sharma
Senior Enterprise Account Director
Zendesk
Deepika Bhansal
CRM Head
Lenskart.com
Bharath JN
Senior Enterprise Account Director
Zendesk
Angad Wadia
VP- Operations & Customer Excellence and Head of Strategic Initiatives
Bajaj Capital.
Yeshas Prasad
Director, Commercial Business
Zendesk
Manish Jha
National Head – Customer experience Government Accounts
Airtel Business
Niranjan Sridharan
Director, Midmarket Sales
Simplify360
Nikhil Shanker
VP – Products Business & Customer Experience
Urban Company
Vishal Mathur
Director - Customer Service, Product Quality, Safety & Compliance
Sony India Pvt Ltd
Taj Anwar
Vice President Customer Service Operations East Cluster
Vodafone Idea Ltd
Hemanth Purohit
CEO
Parahit
Rahul Tandon
Chief Customer Service Officer
Ecom Express
Praval Singh
VP Marketing
Zoho
Rinku Anand
Head Customer Experience
Bajaj Finserv
Neeraja Sharma
Head customer service & Operations
Philips
Dilpreet Singh
Head CRM Loyalty & Analytics
ITC Hotels Ltd
Anamika Chatterjee
Head Customer Service - Retail Finance
Hero Fincorp
Vikram Singh
Head Customer Experience (AVP)
PVR Ltd
Ashok Chugh
Head Of Customer Service
LG Electronics
Dhruvil J
Head - Growth, App Business (Luxury), Customer Acquisition and Organic Growth SEO and ASO
Tata CLiQ
Deepak Sahni
Director – User experience design & research CX
Mastercard
Ankur Singh
Head of user Experience, Design – Research
Max life insurance
Krishna Gautam
VP Customer Experience
Urbanic
Santosh Chand
Head Customer Happiness
Air Aisa India
Sunny Gulati
Head of Customer Experience