Featured Speakers
Ankit Lathigara
Director
Customer Delivery, Adenza (now Nasdaq)
Nitin Bhandari
VP & Head of Payit Digital Wallet
First Abu Dhabi Bank (FAB)
Vishal Agarwal
CEO & Co-founder
Locobuzz
Emel Cuhaci
Vice President Digital Tribe Head Customer Experience, Retail Banking & Wealth Management
Emirates NBD
Subbakrishna Rao
Co-Founder & CTO
Clootrack
Arti Sogani
Head Customer Success Middle East
Temenos
Mayank Srivastava
Associate Director – MEA
Kaleyra - Tata Communications
Arti Saxena
Chief Growth Officer
LocoBuzz
Hammad Khan
Head of Digital
Geekay Group
Amit Ambekar
Head of Marketing Customer Engagement
Loyalty & Cx BMA INTERNATIONAL
Manuel Oothria Raj
Chief Growth Officer
Clootrack
Faran Niaz
Director - Customer Experience
Hala
Anand Venkatasamy
Vice President - Customer Base Management & Partnerships
Etisalat
Stephen Rea
Chief Enterprise Excellence & Procurement Officer
Al Ghurair Investment
Kowshik Bhattacharjee
Head of Service Excellence/ Customer Experience
Medcare Hospitals & Medical Centres
Ram Jalan
Director Digital Transformation, Customer Journey Evolution, AI Innovations
DAMAC Properties
Oliver West
VP CX
VML
Leeni O’Connor
Head of Strategy (Digital)
Landmark Group
Rodolfo Modena
Customer Insights & Market Intelligence Director
Alshaya Group
Maaz Zahid Qureshi
Vice President – Digital
ADNOC Distribution
Nariman Maalouf
Head of Brokers Relations & Dubai Branch
Methaq Takaful Insurance Company
Kareem Mazhar
Global VP of CX
Rain
Pradeep Kumar
Head - Service Excellence & Contact Centre
Aster DM Healthcare
Hemanth Purohit
CEO
Parahit Technologies Ltd.
Adil Hasan
Director Customer Experience
Teleperformance
Ankesh Agarwal
Director Group Customer Experience