Thursday, 2nd November 2023

Sheraton Hotel, New Delhi

Building Next Gen Customer Experience at Scale

Our Partners

Presenting Partner
Gold Partners
Silver Partner
Language Partner
Conversational AI partner
Business Development partner

Understand - Implement - Deliver

Organizations are indeed getting ready for the future by looking beyond conventional CX methods, to place digital experiences first and evolving along with their modern consumers. The pandemic has pushed consumers towards digital channels & has significantly increased customer expectations.

With digital transformation and interaction becoming a norm, there has been an increase in the usage of smart technologies to assist customers with AI and machine learning enabling brands to gain a more accurate understanding of its customers to serve them effectively.

The success of every business today majorly depends on the experience it provides to its customers. Customers today expect seamless, omni-channel service which provide them with necessary information and support to make informed decisions.

This exclusive conference will bring in the best minds across India to share and explore new innovative ways to connect & communicate with your customers with new age tools & technologies, building trust while putting the customer first and ensuring personalised experience in the digital age.

Featured Speakers

Nidhi Chadha

Nidhi Chadha

Head of Customer Success

Reliance Jio

Nidhi Chadha

Amitabh Sharma

Senior Enterprise Account Director


Runaldeep Nandy

Deepika Bhansal

CRM Head


Runaldeep Nandy

Bharath JN

Senior Enterprise Account Director


Santosh Chand

Angad Wadia

VP- Operations & Customer Excellence and Head of Strategic Initiatives

Bajaj Capital.

Manish Jha

Yeshas Prasad

Director, Commercial Business


Manish Jha

Manish Jha

National Head – Customer experience Government Accounts

Airtel Business

Santosh Chand

Niranjan Sridharan

Director, Midmarket Sales


Renjith Mohandas

Nikhil Shanker

VP – Products Business & Customer Experience

Urban Company

Narayan Keshavan

Vishal Mathur

Director - Customer Service, Product Quality, Safety & Compliance

Sony India Pvt Ltd

Harkaran Sahni

Taj Anwar

Vice President Customer Service Operations East Cluster

Vodafone Idea Ltd

Sachin Jaiswal

Hemanth Purohit



Santosh Chand

Rahul Tandon

Chief Customer Service Officer

Ecom Express

Santosh Chand

Praval Singh

VP Marketing


Sachin Jaiswal

Rinku Anand

Head Customer Experience

Bajaj Finserv

Neeraja Sharma

Neeraja Sharma

Head customer service & Operations


Sachin Jaiswal

Dilpreet Singh

Head CRM Loyalty & Analytics

ITC Hotels Ltd

Santosh Chand

Anamika Chatterjee

Head Customer Service - Retail Finance

Hero Fincorp

Vikram Singh

Vikram Singh

Head Customer Experience (AVP)


Santosh Chand

Ashok Chugh

Head Of Customer Service

LG Electronics

Santosh Chand

Dhruvil J

Head - Growth, App Business (Luxury), Customer Acquisition and Organic Growth SEO and ASO

Tata CLiQ

Deepak Sahni

Deepak Sahni

Director – User experience design & research CX


Sachin Jaiswal

Ankur Singh

Head of user Experience, Design – Research

Max life insurance

Krishna Gautam

Krishna Gautam

VP Customer Experience


Santosh Chand

Santosh Chand

Head Customer Happiness

Air Aisa India

Sunny Gulati

Sunny Gulati

Head of Customer Experience

Bata India Ltd.

Who should Attend

Heads/Directors/ CXO/Vice Presidents in:

Customer Experience

Customer Analytics

Contact Centre

Customer Operations

Customer Relations

Customer Support

Customer Care

Customer Service

Service Delivery

Innovation & Technology/ Digital Channels

Key themes to be Addressed

Immaculate CX practices for the next decade.

Technology and CX: Designing your CX strategy with Analytics

Transforming the Customer Experience AI and ML.

CX Now: Time to transform your B2B Customer Experience

CX Starts with EX: Building Experiences that matter

Demonstrate commercial value of the ROI in CX

Strengthening Internal Communication for Next Gen Experience

Strategic Insight-Managing Customer Expectations to Survive or Thrive

Creating a Customer Centric Culture in your organization.

Innovation & Technology/ Digital Channels

Customer Truth to Action: Utilize VOC and consumer analytics to enhance your customer experience.

Innovation is the Future - The Key to innovate and upgrade your Customer Experience.

Why you should Attend

The 14th Edition CX Strategy Summit & Awards 2023 will feature case studies, thought leader sessions, panel discussions, and more to examine the best techniques for improving customer experience. This event will serve as a roadmap for you to create and provide a consistent client experience.

Where else will you get the opportunity to meet senior CX professionals from around the industry?

Where else will you be able to compare best practices and have an open discussion about your problems?

Where else can you learn what it takes to develop the greatest CX strategies?

Where else can you learn about the latest CX technology and measurement tools?

How Sponsoring this event will help you

  • Learn from the industry

    Know what the industry needs today: Know from the key decision makers what are the real trends and major challenges in CX industry they are facing, what are the apt solutions they are looking for etc. Know how your services will benefit them.

  • Network and interact directly with your potential customers. This would help you identify if the customer is actually in the need of the solution, what are his major challenges, what is his budget for the same, what are the other options he is looking for in the market.

  • The event is attended by the most senior-level decision makers, connecting with them in a collaborative environment by showcasing your services either by exhibiting or taking part in the programme, increases your chances of building strong sales pipeline and potential clients.

  • Showcasing your company at event attended by top head establishes your company, in the eyes of your prospects and your existing clients.

  • Target your best prospects in a positive, collaborative environment where they are open to new ideas. Attendees are always looking for exciting new partnering opportunities. Our webinars offer you an ideal opportunity to make contact and future business.

  • Schedule 1:1 meetings with executives who hold budget and are specifically interested in your solutions.