Co-Presented By

Thursday, 2nd November 2023

Sheraton Hotel, New Delhi

Building Next Gen Customer Experience at Scale

Our Partner

Co-Presenting Partner

Understand - Implement - Deliver

Organizations are indeed getting ready for the future by looking beyond conventional CX methods, to place digital experiences first and evolving along with their modern consumers. The pandemic has pushed consumers towards digital channels & has significantly increased customer expectations.

With digital transformation and interaction becoming a norm, there has been an increase in the usage of smart technologies to assist customers with AI and machine learning enabling brands to gain a more accurate understanding of its customers to serve them effectively.

The success of every business today majorly depends on the experience it provides to its customers. Customers today expect seamless, omni-channel service which provide them with necessary information and support to make informed decisions.

This exclusive conference will bring in the best minds across India to share and explore new innovative ways to connect & communicate with your customers with new age tools & technologies, building trust while putting the customer first and ensuring personalised experience in the digital age.

Featured Speakers

Nidhi Chadha

Nidhi Chadha

Head of Customer Success

Reliance Jio

Krishna Gautam

Krishna Gautam

VP Customer Experience


Vikram Singh

Vikram Singh

Head Customer Experience (AVP)


Sahil Khanna

Sahil Khanna

Director Customer Experience & Growth


Ankur Mathur

Brad Meehan

Managing Director

Strativity Group

Neelabh Agarwal

Neelabh Agarwal

Head of Digital Transformation & Business

Reliance Retail

Manish Jha

Manish Jha

National Head – Customer experience Government Accounts

Airtel Business

Neeraja Sharma

Neeraja Sharma

Head customer service & Operations


Anish Ahuja

Anish Ahuja

Vice President – Service


Kuldeep Sharma

Kuldeep Sharma

Head–Technical Support (Customer Technical Centre)

Hero Motocorp

Umang Agarwal

Umang Agarwal

Vice President - Customer Relations


Deepak Sahni

Deepak Sahni

Director – User experience design & research CX


Sachin Jaiswal

Rinku Anand

Head Customer Experience

Bajaj Finserv

Sachin Jaiswal

Ankur Singh

Head of user Experience, Design – Research

Max life insurance

Sachin Jaiswal

Hitendra Jakhand

Head customer Service

Apollo Tyres

Sachin Jaiswal

Dilpreet Singh

Head CRM Loyalty & Analytics

ITC Hotels Ltd

Narayan Keshavan

Vishal Mathur

Director - Customer Service, Product Quality, Safety & Compliance

Sony India Pvt Ltd

Harkaran Sahni

Taj Anwar

VP – National CS operational Head back office

Vodafone Idea Ltd

Runaldeep Nandy

Deepika Bhansal

CRM Head


Renjith Mohandas

Nikhil Shanker

VP – Products Business & Customer Experience

Urban Company

Samarjit Majumdar

Samarjit Majumdar

Global Head Consumer Print Quality & customer support


Rakesh Gupta

Rakesh Gupta

Head- Customer Services and Customer Experience Cx


Who should Attend

Heads/Directors/ CXO/Vice Presidents in:

Customer Experience

Customer Analytics

Contact Centre

Customer Operations

Customer Relations

Customer Support

Customer Care

Customer Service

Service Delivery

Innovation & Technology/ Digital Channels

Key themes to be Addressed

Immaculate CX practices for the next decade.

Technology and CX: Designing your CX strategy with Analytics

Transforming the Customer Experience AI and ML.

CX Now: Time to transform your B2B Customer Experience

CX Starts with EX: Building Experiences that matter

Demonstrate commercial value of the ROI in CX

Strengthening Internal Communication for Next Gen Experience

Strategic Insight-Managing Customer Expectations to Survive or Thrive

Creating a Customer Centric Culture in your organization.

Innovation & Technology/ Digital Channels

Customer Truth to Action: Utilize VOC and consumer analytics to enhance your customer experience.

Innovation is the Future - The Key to innovate and upgrade your Customer Experience.

Why you should Attend

The 14th Edition CX Strategy Summit & Awards 2023 will feature case studies, thought leader sessions, panel discussions, and more to examine the best techniques for improving customer experience. This event will serve as a roadmap for you to create and provide a consistent client experience.

Where else will you get the opportunity to meet senior CX professionals from around the industry?

Where else will you be able to compare best practices and have an open discussion about your problems?

Where else can you learn what it takes to develop the greatest CX strategies?

Where else can you learn about the latest CX technology and measurement tools?

How Sponsoring this event will help you

  • Learn from the industry

    Know what the industry needs today: Know from the key decision makers what are the real trends and major challenges in CX industry they are facing, what are the apt solutions they are looking for etc. Know how your services will benefit them.

  • Network and interact directly with your potential customers. This would help you identify if the customer is actually in the need of the solution, what are his major challenges, what is his budget for the same, what are the other options he is looking for in the market.

  • The event is attended by the most senior-level decision makers, connecting with them in a collaborative environment by showcasing your services either by exhibiting or taking part in the programme, increases your chances of building strong sales pipeline and potential clients.

  • Showcasing your company at event attended by top head establishes your company, in the eyes of your prospects and your existing clients.

  • Target your best prospects in a positive, collaborative environment where they are open to new ideas. Attendees are always looking for exciting new partnering opportunities. Our webinars offer you an ideal opportunity to make contact and future business.

  • Schedule 1:1 meetings with executives who hold budget and are specifically interested in your solutions.



1st Early Bird

31st July 2023

  • Registration Fees

₹10,000/- + Taxes

Register now >
  • Award Nomination Fees

₹10,000/- + 5,000/- + Taxes

Nominate now >

2nd Early Bird

1st September 2023

  • Registration Fees

₹12,500/- + Taxes

Register now >
  • Award Nomination Fees

₹12,500/- + 5,000/- + Taxes

Nominate now >

Standard Rate

  • Registration Fees

₹15,000/- + Taxes

Register now >
  • Award Nomination Fees

₹15,000/- + 5,000/- + Taxes

Nominate now >