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Understand - Implement - Deliver
Organizations are indeed getting ready for the future by looking beyond conventional CX methods, to place digital experiences first and evolving along with their modern consumers. The pandemic has pushed consumers towards digital channels & has significantly increased customer expectations.
With digital transformation and interaction becoming a norm, there has been an increase in the usage of smart technologies to assist customers with AI and machine learning enabling brands to gain a more accurate understanding of its customers to serve them effectively.
The success of every business today majorly depends on the experience it provides to its customers. Customers today expect seamless, omni-channel service which provide them with necessary information and support to make informed decisions.
This exclusive conference will bring in the best minds across India to share and explore new innovative ways to connect & communicate with your customers with new age tools & technologies, building trust while putting the customer first and ensuring personalised experience in the digital age.
Featured Speakers
Nidhi Chadha
Head of Customer Success
Reliance Jio
Amitabh Sharma
Senior Enterprise Account Director
Zendesk
Deepika Bhansal
CRM Head
Lenskart.com
Bharath JN
Senior Enterprise Account Director
Zendesk
Angad Wadia
VP- Operations & Customer Excellence and Head of Strategic Initiatives
Bajaj Capital.
Yeshas Prasad
Director, Commercial Business
Zendesk
Manish Jha
National Head – Customer experience Government Accounts
Airtel Business
Niranjan Sridharan
Director, Midmarket Sales
Simplify360
Nikhil Shanker
VP – Products Business & Customer Experience
Urban Company
Vishal Mathur
Director - Customer Service, Product Quality, Safety & Compliance
Sony India Pvt Ltd
Taj Anwar
Vice President Customer Service Operations East Cluster
Vodafone Idea Ltd
Hemanth Purohit
CEO
Parahit
Rahul Tandon
Chief Customer Service Officer
Ecom Express
Praval Singh
VP Marketing
Zoho
Rinku Anand
Head Customer Experience
Bajaj Finserv
Neeraja Sharma
Head customer service & Operations
Philips
Dilpreet Singh
Head CRM Loyalty & Analytics
ITC Hotels Ltd
Anamika Chatterjee
Head Customer Service - Retail Finance
Hero Fincorp
Vikram Singh
Head Customer Experience (AVP)
PVR Ltd
Ashok Chugh
Head Of Customer Service
LG Electronics
Dhruvil J
Head - Growth, App Business (Luxury), Customer Acquisition and Organic Growth SEO and ASO
Tata CLiQ
Deepak Sahni
Director – User experience design & research CX
Mastercard
Ankur Singh
Head of user Experience, Design – Research
Max life insurance
Krishna Gautam
VP Customer Experience
Urbanic
Santosh Chand
Head Customer Happiness
Air Aisa India
Sunny Gulati
Head of Customer Experience
Bata India Ltd.
Who should Attend
Heads/Directors/ CXO/Vice Presidents in:
Customer Experience
Customer Analytics
Contact Centre
Customer Operations
Customer Relations
Customer Support
Customer Care
Customer Service
Service Delivery
Innovation & Technology/ Digital Channels
Key themes to be Addressed
Immaculate CX practices for the next decade.
Technology and CX: Designing your CX strategy with Analytics
Transforming the Customer Experience AI and ML.
CX Now: Time to transform your B2B Customer Experience
CX Starts with EX: Building Experiences that matter
Demonstrate commercial value of the ROI in CX
Strengthening Internal Communication for Next Gen Experience
Strategic Insight-Managing Customer Expectations to Survive or Thrive
Creating a Customer Centric Culture in your organization.
Innovation & Technology/ Digital Channels
Customer Truth to Action: Utilize VOC and consumer analytics to enhance your customer experience.
Innovation is the Future - The Key to innovate and upgrade your Customer Experience.
Why you should Attend
The 14th Edition CX Strategy Summit & Awards 2023 will feature case studies, thought leader sessions, panel discussions, and more to examine the best techniques for improving customer experience. This event will serve as a roadmap for you to create and provide a consistent client experience.
Where else will you get the opportunity to meet senior CX professionals from around the industry?
Where else will you be able to compare best practices and have an open discussion about your problems?
Where else can you learn what it takes to develop the greatest CX strategies?
Where else can you learn about the latest CX technology and measurement tools?
Glimpse of Previous Edition
How Sponsoring this event will help you
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Learn from the industry
Know what the industry needs today: Know from the key decision makers what are the real trends and major challenges in CX industry they are facing, what are the apt solutions they are looking for etc. Know how your services will benefit them.
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Know your customer one on one
Network and interact directly with your potential customers. This would help you identify if the customer is actually in the need of the solution, what are his major challenges, what is his budget for the same, what are the other options he is looking for in the market.
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Build New Sales Leads
The event is attended by the most senior-level decision makers, connecting with them in a collaborative environment by showcasing your services either by exhibiting or taking part in the programme, increases your chances of building strong sales pipeline and potential clients.
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Brand Visibility
Showcasing your company at event attended by top head establishes your company, in the eyes of your prospects and your existing clients.
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New Business Partnerships
Target your best prospects in a positive, collaborative environment where they are open to new ideas. Attendees are always looking for exciting new partnering opportunities. Our webinars offer you an ideal opportunity to make contact and future business.
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Scheduled Meetings
Schedule 1:1 meetings with executives who hold budget and are specifically interested in your solutions.
Testimonials
Attending this Conference will help you to understand the Solutions, identifying the best practise used by their industries It will also help you to find a solution partner.
Julie Frino
Shriram Finance Limited
Good Session to understand best practices of improving customer experiences
Siddhartha Banerjee
BSH Home Appliances India
Very insightful. Worth attending session as there are multiple take away. Very well organized & executed
Arvind Singh
Worldline
This is a great forum to understand how everyone is passionating taking steps to improve & provide a great experience to customers.
Ashish Gosavi
Universal Sompo General Insurance
Excellent value addition out of box thinking, knowledge
Rajendra Gadiyar
Quantum Asset Management Co Pvt Ltd
Go for it! Superb event which was well organized and professionally executed
Vijayaraghavan Krishnamurthy
iQuippo
This is a great forum to understand how everyone is passionating taking steps to improve & provide a great experience to customers.
Ashish Gosavi
Universal Sompo General Insurance
Very enlighten and enriching experience in terms & takeaway from this program. Great learning happiness programme throughout the day. All sessions were very useful for customer experience perspective.
Chandrasen Manjrekar,CFP
Quantum Asset Management
I am glad I attended this CX summit. I must say it was an excellent experience. The session was insightful and engaging and I learned a lot about the latest solutions in field of CX. The thought leaders who spoke at the event provided valuable direction and guidance, which I found extremely helpful overall. I would highly recommend the CX summit to stay up to date on the latest trends and developments in CX.
Nilima Palav
CMA CGM