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Gold Partner
Social Media Intelligence Partner
Exhibit Partner
Customer Engagement Partner
Business Development Partner
Engage | Innovate | Elevate
Customer Experience has transcended from a supportive function to a strategic powerhouse driving product and service excellence. Ignoring the impact of CX is no longer an option; it's a critical differentiator in today's competitive landscape. Prioritizing CX is paramount for cultivating strong customer connections, leveraging them as invaluable assets for enhancing brand visibility and loyalty.
Today, organizations are preparing for the future by shifting from traditional CX approaches to prioritizing digital experiences and adapting alongside modern consumers. The integration of smart technologies, powered by AI and machine learning, enables brands to gain precise insights into customer behaviours and preferences, ensuring tailored and effective service delivery. The success of every business hinges on delivering seamless, omni-channel experiences that empower customers with information and support for informed decision-making.
Striking the right balance in meeting customer expectations presents a significant challenge. However, with a well-defined CX strategy and deep insights into customer needs, businesses can create impactful and memorable experiences that resonate.
At this summit, industry leaders from across UAE converge to explore and share innovative strategies for connecting and communicating with customers using state-of-the-art tools and technologies. 20th CX Strategy Summit & Awards 2025 provides a platform to learn how to build trust, prioritize customer-centricity, and deliver personalized experiences that define success in the digital age.
Who should Attend
Heads/Directors/ CXO/Vice Presidents in:
Customer Experience
Customer Analytics
Contact Centre
Customer Operations
Customer Relations
Customer Support
Customer Care
Customer Service
Service Delivery
Innovation & Technology/ Digital Channels
Featured Speakers
Nitin Bhandari
SVP & Head of Payit Digital Wallet
First Abu Dhabi Bank
Kowshik Bhattacharjee
Head of Service Excellence/ Customer Experience
Medcare Hospitals & Medical Centres
Sagarika N
Director - Customer Success & VOC
GMG
Ankesh Agarwal
Director, Group Customer Experience
Majid Al Futtaim
Hesham Hammam
Customer Experience & Service Development Advisor
Federal Tax Authority
Rajeeb Chowdhury
Chief Strategy and Transformation Officer
AJEX
Eman Talaat
Head of Experience Design, Business Intelligence & Advanced Analytics Sector, GOV Digital
Department of Government Enablement
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Key themes to be Addressed
Evolution of CX in a Digital-First Era
Charting a Customer-Centric Journey to Elevate CX
Fuel Growth with a Unified Customer Data Ecosystem
Next-Gen CX: Powered by Breakthrough Tech
Elevating Experiences with Data-Driven Insights
Age of AI: Revolutionizing CX with Generative AI
Creating Powerful and Differentiated CX
Quantifying Impact of CX: A Practical Framework
Power of Omnichannel Strategy: Finding the Equilibrium
Navigating Market Shifts through Hyper-Personalization
Redefining CX with frictionless engagement
Humanizing Digital Interactions: Delivering Customer Value at Scale
Surviving and Thriving in a Competitive Market: Enabling Innovation
Awards Categories
CX Personality Of The Year
CX Vendor Excellence Award
CX Technology Implementation Of The Year
CX Leader Of The Year
Seamless Omni channel Experience Strategy
Best Contact Centre Experience
Customer Experience Team Of The Year
Digital Experience Strategy Of The Year
Why you should Attend
Partnering with the 20th Edition of CX Strategy Summit & Awards 2025 will assist you in branding and promoting your business services to a diverse group of business experts.
Top industry leaders who are interested in and eager to refresh their knowledge about the changes that are being implemented or the tools that are available for transforming the Customer Experience process will attend this Summit.
For the greatest strategies, creative tools, and solutions in CX, brainstorm with the top CX executives and businesses.
How Sponsoring this event will help you
Learn from the industry
Know what the industry needs today: Know from the key decision makers what are the real trends and major challenges in CX industry they are facing, what are the apt solutions they are looking for etc. Know how your services will benefit them.
Know your customer one on one
Network and interact directly with your potential customers. This would help you identify if the customer is actually in the need of the solution, what are his major challenges, what is his budget for the same, what are the other options he is looking for in the market.
Build New Sales Leads
The event is attended by the most senior-level decision makers, connecting with them in a collaborative environment by showcasing your services either by exhibiting or taking part in the programme, increases your chances of building strong sales pipeline and potential clients.
Brand Visibility
Showcasing your company at event attended by top head establishes your company, in the eyes of your prospects and your existing clients.
New Business Partnerships
Target your best prospects in a positive, collaborative environment where they are open to new ideas. Attendees are always looking for exciting new partnering opportunities. Our webinars offer you an ideal opportunity to make contact and future business.
Scheduled Meetings
Schedule 1:1 meetings with executives who hold budget and are specifically interested in your solutions
Glimpse of Previous Editions
Testimonials
Julie Frino
Shriram Finance Limited
Attending this Conference will help you to understand the Solutions, identifying the best practise used by their industries It will also help you to find a solution partner.
Siddhartha Banerjee
BSH Home Appliances India
Good Session to understand best practices of improving customer experiences
Arvind Singh
Worldline
Very insightful. Worth attending session as there are multiple take away. Very well organized & executed
Ashish Gosavi
Universal Sompo General Insurance
This is a great forum to understand how everyone is passionating taking steps to improve & provide a great experience to customers.
Rajendra Gadiyar
Quantum Asset Management Co Pvt Ltd
Excellent value addition out of box thinking, knowledge
Vijayaraghavan Krishnamurthy
iQuippo
Go for it! Superb event which was well organized and professionally executed
Ashish Gosavi
Universal Sompo General Insurance
This is a great forum to understand how everyone is passionating taking steps to improve & provide a great experience to customers.
Chandrasen Manjrekar,CFP
Quantum Asset Management
Very enlighten and enriching experience in terms & takeaway from this program. Great learning happiness programme throughout the day. All sessions were very useful for customer experience perspective.
Nilima Palav
CMA CGM
I am glad I attended this CX summit. I must say it was an excellent experience. The session was insightful and engaging and I learned a lot about the latest solutions in field of CX. The thought leaders who spoke at the event provided valuable direction and guidance, which I found extremely helpful overall. I would highly recommend the CX summit to stay up to date on the latest trends and developments in CX.