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Engage | Innovate | Elevate
Customer Experience has transcended from a supportive function to a strategic powerhouse driving product and service excellence. Ignoring the impact of CX is no longer an option; it's a critical differentiator in today's competitive landscape. Prioritizing CX is paramount for cultivating strong customer connections, leveraging them as invaluable assets for enhancing brand visibility and loyalty.
Today, organizations are preparing for the future by shifting from traditional CX approaches to prioritizing digital experiences and adapting alongside modern consumers. The integration of smart technologies, powered by AI and machine learning, enables brands to gain precise insights into customer behaviours and preferences, ensuring tailored and effective service delivery. The success of every business hinges on delivering seamless, omni-channel experiences that empower customers with information and support for informed decision-making.
Striking the right balance in meeting customer expectations presents a significant challenge. However, with a well-defined CX strategy and deep insights into customer needs, businesses can create impactful and memorable experiences that resonate.
At this summit, industry leaders from across India converge to explore and share innovative strategies for connecting and communicating with customers using state-of-the-art tools and technologies. 17 th CX Strategy Summit & Awards 2024 provides a platform to learn how to build trust, prioritize customer-centricity, and deliver personalized experiences that define success in the digital age.
Featured Speakers
Fareed Khan
Head CRM
Titan Industries Ltd
Prasad DR
Enterprise Account Director
Zendesk
Yashwanth Kumar
Group President - Customer Loyalty & Analytics
Landmark Group
Koushik Jain
Principal Solutions Consultant
Zendesk
Jagadish Kumar
Product Manager
Freshworks
Remy Alexander
Head of Digital Service Experience
Philips
Savitha Nair
Head of Learning Advisory Services
Adobe
Ranjit Kumar
Head – Customer Experience
Ninjacart
Sriram Sridharan
Country Head, Business Applications, India & South Asia
Microsoft
Rahul Poddar
Head – MarTech
Narayana Health
Neeraj Matiyani
Head of Sales India
DevRev
Vindhya Shanmugam
Senior Director
Myntra
Aurélien Caye
Principal Technologist Sprinklr Service Product Suite
Sprinklr
Rajib Dey
Head Visual Merchandising, Reliance Trends
Reliance Retail
Vijay Vittal
Product Manager
Locobuzz
Dwij Chatterjee
Principal Product Marketing Manager
Adobe
Pragathi Aswath
Head, Digital Platforms
Bajaj Finserv
Amitayu Basu
CEO
Numr
Archna Gupta
Group Head - Operation & Service Excellence
Apollo Hospitals
Alok Mishra
Co-Founder & CTO
Goodmeetings.ai
Aalok R Pradhan
Head - Contact Centre Ops, CX, COE - Digital & AI
TVS Motor Company
Rakesh Jaitly
Head - Business Applications (SMC India and South Asia)
Microsoft
Amitabh Pande
Chief Consumer Strategy and Planning Officer
DIAGEO India
Sriram Manoharan
Founder and CEO
Contus Tech
Dhamodaran D
Sales Manager
Freshworks
Satish Patil
Director
Samsung Electronics
Vijeth Suvarna
Country Sales Manager
Calabrio
Aniket Baheti
Head Merchant Experience Strategy
PhonePe
Apurv Agrawal
Co-Founder & CEO
SquadStack
Subodh Deshpande
Head & Director Consumer Channel and National distribution
Lenovo
Rahul Menon
Group Marketing Manager India & SAARC
Zendesk
Sivaprakash Sivaraj
Senior Director and General Manager, Services Business
Dell Technologies
Sunil Menon G R
Chief Retail Expansion Officer
Lenskart
Pramod Rao H
General Manager, Operations / Head Terminal experience and Operations
Bangalore International Airport Ltd
Abhishek Kumar
Director - CX
Swiggy
Reena Evans
Senior Director of Operations Customer experience
Acko
Who should Attend
Heads/Directors/ CXO/Vice Presidents in:
- Customer Experience
- Contact Centre
- Customer Care
- Innovation & Technology
- Digital Channels
- Customer Analytics
- Customer Support
- Customer Service
- Customer Relations
- Customer Operations
- Service Delivery
Key themes to be Addressed
Evolution of CX in a Digital-First Era.
Charting a Customer-Centric Journey to Elevate CX
Fuel Growth with a Unified Customer Data Ecosystem
Next-Gen CX: Powered by Breakthrough Tech
Elevating Experiences with Data-Driven Insights
Age of AI: Revolutionizing CX with Generative AI
Creating Powerful and Differentiated CX
Quantifying Impact of CX: A Practical Framework
Power of Omnichannel Strategy: Finding the Equilibrium
Navigating Market Shifts through Hyper-Personalization
Redefining CX with frictionless engagement
Humanizing Digital Interactions: Delivering Customer Value at Scale
Surviving and Thriving in a Competitive Market: Enabling Innovation
Why you should Attend
The 17th Edition CX Strategy Summit & Awards 2024 will feature case studies, thought leader sessions, panel discussions, and more to examine the best techniques for improving customer experience. This event will serve as a roadmap for you to create and provide a consistent client experience.
Where else will you get the opportunity to meet senior CX professionals from around the industry?
Where else will you be able to compare best practices and have an open discussion about your problems?
Where else can you learn what it takes to develop the greatest CX strategies?
Where else can you learn about the latest CX technology and measurement tools?
Awards Categories
CX Personality Of The Year
CX Vendor Excellence Award
CX Technology Implementation Of The Year
CX Leader Of The Year
Seamless Omni channel Experience Strategy
Best Contact Centre Experience
Customer Experience Team Of The Year
Digital Experience Strategy Of The Year
How Sponsoring this event will help you
Know what the industry needs today: Know from the
key decision makers what are the real trends and major challenges in CX industry they are
facing,
what are the apt solutions they are looking for etc. Know how your services will benefit them.
Network and interact directly with your potential
customers. This would help you identify if the customer is actually in the need of the solution,
what are his major challenges, what is his budget for the same, what are the other options he is
looking for in the market.
The event is attended by the most senior-level
decision makers, connecting with them in a collaborative environment by showcasing your services
either by exhibiting or taking part in the programme, increases your chances of building strong
sales pipeline and potential clients.
Showcasing your company at event attended by top
head establishes your company, in the eyes of your prospects and your existing clients.
Target your best prospects in a positive,
collaborative environment where they are open to new ideas. Attendees are always looking for
exciting new partnering opportunities. Our webinars offer you an ideal opportunity to make
contact
and future business.
Schedule 1:1 meetings with executives who hold
budget and are specifically interested in your solutions.
Glimpse of Previous Edition
Media Highlights
Testimonials
Sudhakar Gowda
SVARAPPS Technologies
"Me attending the 17th edition CX Strategy Summit & Awards 2024 was an insightful journey into the future of Customer Experience (CX). The exchange of innovative ideas and strategies with industry leaders left me inspired and better equipped to elevate CX practices in our organization."
Julie Frino
Shriram Finance Limited
Attending this Conference will help you to understand the Solutions, identifying the best practise used by their industries It will also help you to find a solution partner.
Siddhartha Banerjee
BSH Home Appliances India
Good Session to understand best practices of improving customer experiences
Arvind Singh
Worldline
Very insightful. Worth attending session as there are multiple take away. Very well organized & executed
Ashish Gosavi
Universal Sompo General Insurance
This is a great forum to understand how everyone is passionating taking steps to improve & provide a great experience to customers.
Rajendra Gadiyar
Quantum Asset Management Co Pvt Ltd
Excellent value addition out of box thinking, knowledge
Vijayaraghavan Krishnamurthy
iQuippo
Go for it! Superb event which was well organized and professionally executed
Ashish Gosavi
Universal Sompo General Insurance
This is a great forum to understand how everyone is passionating taking steps to improve & provide a great experience to customers.
Chandrasen Manjrekar,CFP
Quantum Asset Management
Very enlighten and enriching experience in terms & takeaway from this program. Great learning happiness programme throughout the day. All sessions were very useful for customer experience perspective.
Nilima Palav
CMA CGM
I am glad I attended this CX summit. I must say it was an excellent experience. The session was insightful and engaging and I learned a lot about the latest solutions in field of CX. The thought leaders who spoke at the event provided valuable direction and guidance, which I found extremely helpful overall. I would highly recommend the CX summit to stay up to date on the latest trends and developments in CX.