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Understand - Implement - Deliver
Organizations are indeed getting ready for the future by looking beyond conventional CX methods, to place digital experiences first and evolving along with their modern consumers. The pandemic has pushed consumers towards digital channels & has significantly increased customer expectations.
With digital transformation and interaction becoming a norm, there has been an increase in the usage of smart technologies to assist customers with AI and machine learning enabling brands to gain a more accurate understanding of its customers to serve them effectively.
The success of every business today majorly depends on the experience it provides to its customers. Customers today expect seamless, omni-channel service which provide them with necessary information and support to make informed decisions.
This exclusive conference will bring in the best minds across India to share and explore new innovative ways to connect & communicate with your customers with new age tools & technologies, building trust while putting the customer first and ensuring personalised experience in the digital age.
Featured Speakers
Emel Cuhaci
Vice President Digital Tribe Head Customer Experience, Retail Banking & Wealth Management
Emirates NBD
Nitin Bhandari
VP & Head of Payit Digital Wallet
First Abu Dhabi Bank (FAB)
Vishal Agarwal
CEO & Co-founder
Locobuzz
Ankesh Agarwal
Director Group Customer Experience
Majid Al Futtaim
Anand Venkatasamy
Vice President - Customer Base Management & Partnerships
Etisalat
Subbakrishna Rao
Co-Founder & CTO
Clootrack
Faran Niaz
Director - Customer Experience
Hala
Mayank Srivastava
Associate Director – MEA
Kaleyra - Tata Communications
Arti Saxena
Chief Growth Officer
LocoBuzz
Stephen Rea
Chief Enterprise Excellence & Procurement Officer
Al Ghurair
Ankit Lathigara
Director Customer Delivery
Adenza (now Nasdaq)
Manuel Oothria Raj
Chief Growth Officer
Clootrack
Arti Sogani
Head Customer Success Middle East
Temenos
Adil Hasan
Director Customer Experience
Teleperformance
Hammad Khan
Head of Digital
Geekay Group
Kowshik Bhattacharjee
Head of Service Excellence/ Customer Experience
Medcare Hospitals & Medical Centres
Ram Jalan
Director Digital Transformation, Customer Journey Evolution, AI Innovations
DAMAC Properties
Oliver West
VP CX
VML
Leeni O’Connor
Head of Strategy (Digital)
Landmark Group
Hemanth Purohit
CEO
Parahit Technologies Ltd.
Nariman Maalouf
Head of Brokers Relations & Dubai Branch Manager
Methaq Takaful Insurance Company
Kareem Mazhar
Global VP of CX
Rain
Pradeep Kumar
Head - Service Excellence & Contact Centre
Aster DM Healthcare
Maaz Zahid Qureshi
Vice President – Digital
ADNOC Distribution
Who should Attend
Heads/Directors/ CXO/Vice Presidents in:
- Customer Experience
- Contact Centre
- Customer Care
- Innovation & Technology/ Digital Channels
- Customer Analytics
- Customer Support
- Customer Service
- Customer Relations
- Customer Operations
- Service Delivery
Key themes to be Addressed
Immaculate CX practices for the next decade.
Technology and CX: Designing your CX strategy with Analytics
Transforming the Customer Experience AI and ML.
CX Now: Time to transform your B2B Customer Experience
CX Starts with EX: Building Experiences that matter
Demonstrate commercial value of the ROI in CX
Strengthening Internal Communication for Next Gen Experience
Strategic Insight-Managing Customer Expectations to Survive or Thrive
Creating a Customer Centric Culture in your organization.
Innovation & Technology/ Digital Channels
Customer Truth to Action: Utilize VOC and consumer analytics to enhance your customer experience.
Innovation is the Future - The Key to innovate and upgrade your Customer Experience.
Why you should Attend
The 16th Edition CX Strategy Summit & Awards 2024 will feature case studies, thought leader sessions, panel discussions, and more to examine the best techniques for improving customer experience. This event will serve as a roadmap for you to create and provide a consistent client experience.
Where else will you get the opportunity to meet senior CX professionals from around the industry?
Where else will you be able to compare best practices and have an open discussion about your problems?
Where else can you learn what it takes to develop the greatest CX strategies?
Where else can you learn about the latest CX technology and measurement tools?
Awards Categories
CX Strategy Of The Year
Nominate now
CX Personality Of The Year
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CX Vendor Excellence Award
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CX Technology Implementation Of The Year
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CX Leader Of The Year
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Seamless Omni channel Experience Strategy
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Best Contact Centre Experience
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Customer Experience Team Of The Year
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Digital Experience Strategy Of The Year
Nominate nowHow Sponsoring this event will help you
Glimpse of Previous Edition
Media Highlights
Testimonials
Julie Frino
Shriram Finance Limited
Attending this Conference will help you to understand the Solutions, identifying the best practise used by their industries It will also help you to find a solution partner.
Siddhartha Banerjee
BSH Home Appliances India
Good Session to understand best practices of improving customer experiences
Arvind Singh
Worldline
Very insightful. Worth attending session as there are multiple take away. Very well organized & executed
Ashish Gosavi
Universal Sompo General Insurance
This is a great forum to understand how everyone is passionating taking steps to improve & provide a great experience to customers.
Rajendra Gadiyar
Quantum Asset Management Co Pvt Ltd
Excellent value addition out of box thinking, knowledge
Vijayaraghavan Krishnamurthy
iQuippo
Go for it! Superb event which was well organized and professionally executed
Ashish Gosavi
Universal Sompo General Insurance
This is a great forum to understand how everyone is passionating taking steps to improve & provide a great experience to customers.
Chandrasen Manjrekar,CFP
Quantum Asset Management
Very enlighten and enriching experience in terms & takeaway from this program. Great learning happiness programme throughout the day. All sessions were very useful for customer experience perspective.
Nilima Palav
CMA CGM
I am glad I attended this CX summit. I must say it was an excellent experience. The session was insightful and engaging and I learned a lot about the latest solutions in field of CX. The thought leaders who spoke at the event provided valuable direction and guidance, which I found extremely helpful overall. I would highly recommend the CX summit to stay up to date on the latest trends and developments in CX.