Building Next Gen Customer Experience at Scale

Organizations are indeed getting ready for the future by looking beyond conventional CX methods, to place digital experiences first and evolving along with their modern consumers. The pandemic has pushed consumers towards digital channels & has significantly increased customer expectations.

With digital transformation and interaction becoming a norm, there has been an increase in the usage of smart technologies to assist customers with AI and machine learning enabling brands to gain a more accurate understanding of its customers to serve them effectively.

The success of every business today majorly depends on the experience it provides to its customers. Customers today expect seamless, omni-channel service which provide them with necessary information and support to make informed decisions.

This exclusive conference will bring in the best minds across India to share and explore new innovative ways to connect & communicate with your customers with new age tools & technologies, building trust while putting the customer first and ensuring personalised experience in the digital age.


Who should Attend

Director, President, Vice President, and Department Head of:

  • Customer experience
  • Customer engagement
  • Customer analytics
  • Customer centre
  • Customer Relation
  • Customer support
  • Customer care
  • Customer success
  • Customer technology
  • Customer service
  • Service delivery

Featured Speakers

Vashima Goel
Vashima Goel

India head: Perfect Order Experience

Rahul Rajpal
Rahul Rajpal

Director – Customer Experience

Amitabh Khanna
Amitabh Khanna

Head - Customer Delivery

Dhawal Thaker
Dhawal Thaker

Head of Consumer,Market Insights, CX and Media Strategy

KV Dipu
KV Dipu

President - Head Operations Communities & Customer Service

Bajaj Allianz General Insurance
Piyush Gupta
Piyush Gupta

Head Sales & Marketing

Adani Group
Vinod Johri
Vinod Johri

Head of Customer Acquisition & Revenue – SVOD

Rajdeep Charan
Rajdeep Charan

HeadCRM & Customer Experience

Eureka forbes
Hari Shankar
Hari Shankar

Sr. Vice President- Customer Experience

Future Generali India Insurance Company Limited.
Ratan Kesh
Ratan Kesh

EVP and Head - Retail Operations and Service

Axis Bank
Bharat Garg
Bharat Garg

AVP - Service Deivery (STP)

Dharmarajan K
Dharmarajan K

Head of Customer Experience

Tata Cliq
Vivek Sridhhar
Vivek Sridhhar

Head - Enterprise Solutions & Customer Experience

Dilpreet Singh
Dilpreet Singh

Head - CRM, Loyalty and Customer Analytics

The Oberoi Group
Ankush Jain
Ankush Jain

Head Of E commerce

Tata Cliq
Vikram Singh
Vikram Singh

Head Customer Experience

PVR Limited

Why you should Attend

The The 9th Edition CX Strategy Virtual Summit 2022 will feature case studies, thought leader sessions, panel discussions, and more to examine the best techniques for improving customer experience. This event will serve as a roadmap for you to create and provide a consistent client experience.

  • Where else will you get the opportunity to meet senior CX professionals from around the industry?
  • Where else will you be able to compare best practices and have an open discussion about your problems?
  • Where else can you learn what it takes to develop the greatest CX strategies?
  • Where else can you learn about the latest CX technology and measurement tools?

Key themes to be addressed

Immaculate CX practices for the next decade.

Technology and CX: Designing your CX strategy with Analytics

Transforming the Customer Experience AI and ML.

CX Now: Time to transform your B2B customer experience

CX Starts with EX: Building Experiences that matter

Demonstrate commercial value of the ROI in CX

Strengthening Internal Communication for Next Gen Experience

Strategic Insight-Managing Customer Expectations to Survive or Thrive

Creating a Customer Centric Culture in your organization.

Customer Truth to Action: Utilize VOC and consumer analytics to enhance your customer experience.

Innovation is the Future – The Key to innovate and upgrade your Customer Experience.

How Sponsoring this will Help You?

Learn from the industry

Know what the industry needs today: Know from the key decision makers what are the real trends and major challenges in CX industry they are facing, what are the apt solutions they are looking for etc. Know how your services will benefit them.

Know your customer one on one

Network and interact directly with your potential customers. This would help you identify if the customer is actually in the need of the solution, what are his major challenges, what is his budget for the same, what are the other options he is looking for in the market.

Build New Sales Leads

The webinar is attended by the most senior-level decision makers, connecting with them in a collaborative environment by showcasing your services either by exhibiting or taking part in the programme, increases your chances of building strong sales pipeline and potential clients.

Brand Visibility

Showcasing your company at webinars attended by top head establishes your company, in the eyes of your prospects and your existing clients.

New Business Partnerships

Target your best prospects in a positive, collaborative environment where they are open to new ideas. Attendees are always looking for exciting new partnering opportunities. Our webinars offer you an ideal opportunity to make contact and future business.

Scheduled Meetings

Schedule 1:1 meetings with executives who hold budget and are specifically interested in your solutions.