Organizations are indeed getting ready for the future by looking beyond conventional CX methods, to place digital experiences first and evolving along with their modern consumers. The pandemic has pushed consumers towards digital channels & has significantly increased customer expectations.
With digital transformation and interaction becoming a norm, there has been an increase in the usage of smart technologies to assist customers with AI and machine learning enabling brands to gain a more accurate understanding of its customers to serve them effectively.
The success of every business today majorly depends on the experience it provides to its customers. Customers today expect seamless, omni-channel service which provide them with necessary information and support to make informed decisions.
This exclusive conference will bring in the best minds across India to share and explore new innovative ways to connect & communicate with your customers with new age tools & technologies, building trust while putting the customer first and ensuring personalised experience in the digital age.
India head: Perfect Order Experience
Director – Customer Experience
Head - Customer Delivery
Head of Consumer,Market Insights, CX and Media Strategy
President - Head Operations Communities & Customer Service
Head Sales & Marketing
Head of Customer Acquisition & Revenue – SVOD
HeadCRM & Customer Experience
Sr. Vice President- Customer Experience
EVP and Head - Retail Operations and Service
AVP - Service Deivery (STP)
Head of Customer Experience
Head - Enterprise Solutions & Customer Experience
Head - CRM, Loyalty and Customer Analytics
Head Of E commerce
Head Customer Experience
The The 9th Edition CX Strategy Virtual Summit 2022 will feature case studies, thought leader sessions, panel discussions, and more to examine the best techniques for improving customer experience. This event will serve as a roadmap for you to create and provide a consistent client experience.
Immaculate CX practices for the next decade.
Technology and CX: Designing your CX strategy with Analytics
Transforming the Customer Experience AI and ML.
CX Now: Time to transform your B2B customer experience
CX Starts with EX: Building Experiences that matter
Demonstrate commercial value of the ROI in CX
Strengthening Internal Communication for Next Gen Experience
Strategic Insight-Managing Customer Expectations to Survive or Thrive
Creating a Customer Centric Culture in your organization.
Customer Truth to Action: Utilize VOC and consumer analytics to enhance your customer experience.
Innovation is the Future – The Key to innovate and upgrade your Customer Experience.
Know what the industry needs today: Know from the key decision makers what are the real trends and major challenges in CX industry they are facing, what are the apt solutions they are looking for etc. Know how your services will benefit them.
Network and interact directly with your potential customers. This would help you identify if the customer is actually in the need of the solution, what are his major challenges, what is his budget for the same, what are the other options he is looking for in the market.
The webinar is attended by the most senior-level decision makers, connecting with them in a collaborative environment by showcasing your services either by exhibiting or taking part in the programme, increases your chances of building strong sales pipeline and potential clients.
Showcasing your company at webinars attended by top head establishes your company, in the eyes of your prospects and your existing clients.
Target your best prospects in a positive, collaborative environment where they are open to new ideas. Attendees are always looking for exciting new partnering opportunities. Our webinars offer you an ideal opportunity to make contact and future business.
Schedule 1:1 meetings with executives who hold budget and are specifically interested in your solutions.