The race to own customer experience is on! Companies are recognizing the importance of delivering an experience that makes them stand out from their competition. The ultimate goal of every organization is to satisfy its customer’s needs. With the advancement in technology and the digital era, giving an enhanced customer experience has become even more complex. Organizations need to cope up with these changes in order to stay ahead of the game of giving exceptional customer experience every time.
Head of Consumer / Market Insights, Media Strategy - HDFC Bank
Head Customer Experience - Titan Company Limited
Head - CRM and Customer Analytics - The Oberoi Group
Head of Customer Experience - Kotak life insurance
Sr. Director, Customer Experience - Walmart eCommerce
Chief Customer Experience and Service Delivery - Future Group
Head - Unified Customer Service - Titan Company Limited
Head Centre of Excellence - Raymond Limited
Vice President and Head Customer Services - Bajaj Allianz Life Insurance Co. Ltd.
Vice President- Marketing & Customer Services, Head Loyalty & Shopper Insights - Reliance Retail Ltd.
National Head - Design & Strategy, Customer Experience Excellence - Vodafone Idea Limited
Global Consumer Insights Director - Unilever
Head of CX - Aditya Birla finance limited
Head Of Customer Experience - Bajaj Allianz General Insurance Co. Ltd.
Head of Sales & Customer experience, Titan Eye plus (Group Manager, Titan) - TITAN Company Ltd.
Sr. Vice President Trade Relationships, Communications & Service Quality - Thomas Cook (India) Ltd.
VP-Global Service Delivery - Tata Com
Associate Vice President (Airport Operations & Customer Services) - IndiGo
Director Global Customer Experience OTA - OYO
Head of Specifications & National Key Accounts Business - Waterproofing & Construction Chemicals - Asian Paints Limited
Group Head Customer Experience - Medcare Hospitals and Medical Center (United Arab Emirates)
As its tagline says "Designing the right service model by mapping CX for optimized customer satisfaction" The emergence of new channels, new customer behaviors, new design breakthroughs, new customer expectations and new sources of customer data offer opportunities to improve the CX and deliver sustainable competitive advantage. The Customer Experience Summit will take a fresh look on a very topical subject.
Key topics will be discussed
It offers lots of discussions and tips about implementing customer-centric decision making and encouraging customer loyalty. It is a convention of CX pioneers and enthusiasts, seeking ways to delight customers at every touchpoint.