Strativity Group is one of the world’s leading customer strategy consultancies, supporting over 700 organisations across 40 countries. We partner with like-minded leadership teams to deliver powerful insights, practical strategies, meaningful change and quantifiable results.

Our consultants are passionate experts with executive and operational experience, bringing a unique blend of skills across research, analysis, design, innovation, measurement and execution.

Strativity offer a proven and sophisticated suite of methodologies that help organisations:

• Empathise with customers to understand their beliefs and motivations
• Map the current experience using both qualitative and quantitative approaches
• Develop practical segmentation models and engagement techniques
• Design brand-aligned and differentiated target experiences using design thinking and co-creation methods
• Assess and enhance supporting capabilities (operations, technology, digital, data etc)
• Prioritise enhancements and operational improvements to maximise ROI (across business lines, channels and segments)
• Design and implement customer listening and measurement programs
• Shift mindsets and drive genuine and sustainable behaviour change

Our frameworks and models enable leaders to gain an objective understanding of the current state and establish a baseline, while developing the strategies and specific executions that will lift capability and drive enhanced organisational performance.

To know more please visit our website – www.strativity.co.in

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft set up its India operations in 1990 Today, Microsoft entities in India have over 16,000 employees, engaged in sales and marketing, research, development and customer services and support, cress 11 Indian cities -Ahmedabad, Bengaluru, Chennal, New Delhi, Gurugram, Hyderabad, Kochi, Kolkata, Mumbai, Noida and Pune. Microsoft offers its global cloud services from cal tita centers to accelerate digital transformation across Indian startups, businesses, and government organizations.

To know more please visit our website – www.microsoft.com

Uniphore is a global leader in Conversational Automation Platform which delivers the most sophisticated, accurate, personalized, and automated customer experiences on the planet. A natural conversation. No frustration, just true understanding – including emotion and intent in real-time. Their vision is to be the defining conversational AI and automation platform to realize the value of every enterprise conversation.

Driven by innovation, Uniphore was incubated in 2008. Since then, Uniphore has grown at an exponential rate and today they have many of the world’s largest enterprise customers, relying on them to help with millions of conversations. They are approximately 900 employees strong, located in the U.S., UAE, India, Spain, Israel, Japan, UK, and Singapore.

To know more please visit our website – www.uniphore.com

Freshworks provides innovative customer and employee engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks SaaS products provide a 360-degree view of the customer, are ready to go, easy to use and offer quick return on investment. Headquartered in San Mateo, California, Freshworks has 3,100+ dedicated team members serving our customers throughout the world.

To know more please visit our website – www.freshworks.com

Route Mobile is a leading Cloud Communications Platform provider offering Communication Platform as a Service (CPaaS) solutions, recognized by Gartner and Juniper. Our list of services and products comprises messaging, voice, email, SMS filtering, analytics, security authentication, analytics, monetization, new-age communication channels, anti-phishing security measures and much more. Our list of solutions include social media companies, banks and financial institutions, e-commerce entities and travel aggregators. Route Mobile is headquartered in Mumbai, India with regional offices in Bengaluru and Delhi offering a global presence in the Asia Pacific, Middle East, Africa, Europe and the Americas.

To know more please visit our website – www.routemobile.com

Headquartered in San Mateo, Yellow.ai is a global leader in Conversational AI, delivering autonomous, human-like experiences for customers and employees to accelerate enterprise growth. We believe that memorable conversations are at the heart of every meaningful brand engagement. Over 1100 enterprises, including Sony, Domino's, Hyundai, Tata Motors, Bajaj Finserv, Decathlon, and Bharat Petroleum, trust our generative AI- powered, no-code Dynamic Automation Platform (DAP).

DAP’s proprietary multi-LLM AI engine, DynamicNLP™, empowers us to handle 2Bn conversations every quarter across 35+ channels in 135+ languages. We're passionate about delivering conversational experiences via our Dynamic AI agents that help enterprises achieve higher customer satisfaction and employee engagement. We were recently recognized as a Challenger in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms and have raised more than $102M from blue- chip investors with offices across six countries.

To know more please visit our website – www.yellow.ai

Trooya by Germin8 is a proprietary social media customer engagement tool that functions as a social media contact center, helping companies track concerns, complaints, and queries from customers over a single-window interface and thus allowing them to service their customers better, faster, and more efficiently.

Germin8 is a leading social media intelligence and social CRM company that has helped over 150 brands engage with their customers on social media in real time. With more than 16 years of experience, their clientele includes ICICI Bank, Tata Croma, Dr. Reddy's, Aadhar (UIDAI), PepsiCo, and Tata Steel, among others.

Germin8 offers ORM, social CRM, and deep intelligence based on social media and digital conversation through proprietary technology and a team of subject matter experts. They become your digital guardian to structure your brand’s online reputation, provide data-driven actionable insights, monitor brand and competitor conversations, mitigate crises, and respond to customer queries in real-time.

With their in-house technology and a team of subject matter experts, they do all the heavy lifting and provide a one-stop solution and a seamless experience for all your digital intelligence requirements.

Germin8 has been featured in NASSCOM, CNBC Young Turks, and Ispirits Intech, and has also won several awards as an innovative startup. Germin8 was also featured in Bloomberg for our analysis of the Indian Elections.

To know more please visit our website – www.trooya.com

With 55+ apps in nearly every major business category, including sales, marketing, customer support, accounting and back office operations, and an array of productivity and collaboration tools, Zoho Corporation is one of the world's most prolific software companies. More than 90 million users around the world, across hundreds of thousands of companies, rely on Zoho everyday to run their businesses, including Zoho itself.

To know more please visit our website – www.zoho.com

Twixor is an Intelligent CX automation platform that helps businesses to augment their customer experience by building several powerful customer journeys driven by Conversational AI that can be deployed across messaging channels. The low-code no-code customer experience CX platform uniquely combines Conversational AI and Intelligent Automation to deliver end-to-end customer fulfillment across marketing, transaction, and support operations.

To know more please visit our website – www.twixor.com

Mihup was founded in 2016 with a vision to make technology inclusive and accessible for all, regardless of their language, accent, or dialect. We are using artificial intelligence to empower humans with the ability to seamlessly interact with the digital world around them. We, at Mihup, are on a mission to build an ecosystem that enables humans and machines to work seamlessly in tandem and solve real-world challenges effectively and conveniently.

To know more please visit our website – www.mihup.ai