Our Partners

Presenting Partner


Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 75+ offices worldwide. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected directly to over 700 telecom networks. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

please visit our website – www.infobip.com

Powered By Partner


SAS is the leader in analytics. Through innovative software and services, SAS empowers and inspires customers around the world to transform data into intelligence. SAS gives you THE POWER TO KNOW ® .

Learn more about how SAS empowers organizations to plan, test and execute marketing campaigns with SAS Customer Intelligence 360 and SAS Viya at – www.sas.com/en_in/solutions/customer-intelligence.html

Co-Presenting Partner


Adobe Experience Cloud gives you the advertising, intelligence, and marketing tools you need to deliver personal and relevant experiences across every channel, every time.

When it comes to creating incredible customer experiences, we have the technology, expertise and drive to help your entire organisation succeed in the digital world in even the most uncertain of times.

  • Bring data and content together
  • Transform for the digital world
  • Future proof your business
With Adobe Experience Cloud and its suite of products and services you can easily manage the entire customer experience with real-time data, scalable personalisation and more. To know more please visit our website – www.business.adobe.com

Platinum Partners


Freshworks provides innovative customer and employee engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks SaaS products provide a 360-degree view of the customer, are ready to go, easy to use and offer quick return on investment. Headquartered in San Mateo, California, Freshworks has 3,100+ dedicated team members serving our customers throughout the world.

To know more you can visit our website – www.freshworks.com

Salesforce is the global leader in customer relationship management (CRM), bringing companies closer to their customers in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies - cloud, mobile, social, internet of things, and artificial intelligence - to connect to their customers in a whole new way. The Salesforce Customer 360 includes industry-leading services spanning sales, service, marketing, commerce, communities, collaboration and industries, all on a single trusted cloud platform. Salesforce will power more than 2 trillion B2B and B2C transactions this year for more than 150,000 companies and millions of Trailblazers--the individuals and their organizations who are using Salesforce to drive innovation, grow their careers and transform their businesses. Salesforce is committed to a set of core values--trust, customer success, innovation, and equality of every human being. The company is ranked #1 on Fortune’s World's Best Workplaces list, and Forbes has ranked the company one of the world's most innovative companies for eight years in a row.

To know more you can visit our website – www.salesforce.com

Omnichannel CXM Partner


Konnect Insights is an omni-channel customer experience management platform that helps brands leverage the 4 Pillars of Omni-channel CXM by enabling them to listen to the conversations from all channels, learn from these conversations, and engage with their customers in meaningful ways and make them happier. It is an all-in-one suite offering social listening + online reputation management (ORM) + social CRM + social analytics + social publishing + BI tools and dashboards + surveys + crisis management. It is a comprehensive platform that unifies marketing, analytics, and customer experience and is trusted by leading brands from various industries.

The 4 Pillars of Omni-channel Customer Experience Management state that for brands to be truly customer-centric, they need to listen to customer feedback on social media, the web, emails, offline touchpoints, call centres, and chatbots (the first 2 pillars), evaluate and understand that data using analytics and CRM (the 3rd pillar), and act on that data by using social media publishing and marketing automation (the 4th pillar).

To know more please visit our website – www.konnectinsights.com

Silver Partner


Nuacem AI is a Conversational AI-Powered Customer Engagement Platform that can amplify customer experience on Text, Voice & Video channels. With our Intelligent CX technology solutions, enterprises can deliver an exceptional conversational experience to customers & automate business communications.

We are experts in creating a better customer experience for any enterprise via Conversational AI. We provide customers with end-to-end support – from the initial requirements to the operation of the innovative solution – and ensure they can get everything “from a single source.” Our customers benefit from a unique combination of in-depth AI knowledge and extensive experience in customer engagement, support, and experience for business applications.

To know more you can visit our website – www.nuacem.com