Our Partners

November Five is a leader in digital product and customer experience (CX) solutions, blending advanced technology with human emotion. Founded in 2008 and rooted in Antwerp, we design and deliver Memorable Experiences (MX) that inspire, connect, and endure. Our team of 80+ experts—spanning business strategy, human design, and engineering—collaborates with brands to create tailored digital platforms that boost loyalty, retention, and growth.

As true digital partners, we elevate CX across industries by crafting innovative solutions that solve real challenges. Whether it’s designing intuitive platforms that deepen user engagement, streamlining complex systems into cohesive digital ecosystems, or delivering tools that empower seamless interactions, we help businesses thrive in a competitive world. Our work spans dynamic applications, immersive experiences, and strategic digital transformations—always with impact at the core.

As an independent, impact-driven company, we prioritize long-term partnerships and measurable results. Our passion for exceptional CX fuels our multidisciplinary approach, delivering agility and outcomes at speed

To know more please visit our website – www.novemberfive.co

AGR Knowledge Services: Enabling Informed Decisions with Data-Driven Insights

AGR Knowledge Services is a specialist research, analytics, and advisory firm that helps businesses navigate complex market landscapes with custom knowledge solutions. With a global presence across 100+ countries, we empower enterprises to identify growth opportunities, strategic partnerships, and high-impact investments. We enable enterprises to address challenges with data-driven decision-making, leveraging our expertise in consumer insights and social media intelligence.

Consumer Insights & Social Media Intelligence Division

Understanding consumer behavior is at the core of business success. AGR’s Consumer Insights and Social Media Intelligence division enables brands to interpret audience sentiments, track emerging trends, and refine product strategies for enhanced customer engagement. Our insights-driven approach ensures businesses can build meaningful connections with their audiences and strengthen their market positioning.

Proprietary Social Media Listening & Response Management Solutions
In the digital-first world, managing brand reputation and consumer engagement is paramount. AGR offers cutting-edge social media solutions:

• Social Media Listening Platform: Monitors and analyzes real-time conversations, transforming them into strategic insights for brands.
• AI-Driven Social Media Contact Center: Our in-house response management tool helps brands efficiently handle customer concerns, queries, and complaints through intelligent automation and workflow optimization. AGR’s tool enhances customer engagement with:
• GenAI-powered responses that align with brand tonality.
• Prioritization of high-value customer interactions based on influence.
• Real-time analytics and productivity tools to maximize team efficiency.

With our AI-enabled tools, advanced analytics, and domain expertise, AGR Knowledge Services equips businesses with the right intelligence to thrive in an ever-evolving digital and consumer landscape. Let’s collaborate to unlock new possibilities in research, insights, and digital engagement!

To know more please visit our website – www.agrknowledge.com

Ozonetel is an industry-leading provider of unified customer experience intelligence platform (oneCXi) that helps enterprises engage, convert, and retain customers, at scale. The AI-engineered platform empowers businesses to orchestrate journeys across a multitude of touchpoints, power billions of personalized conversations, and gain a 360º view of customers across the lifecycle.

3,500+ global brands trust oneCXi platform to capture the pulse of customers, drive cohesive experiences, and increase lifetime value. Ozonetel has received numerous industry awards and accolades for product innovation and CX transformation please visit our website – https://ozonetel.com/ind/

CleverTap is the leading all-in-one customer engagement platform that helps brands unlock limitless customer lifetime value. CleverTap is trusted by over 2000 brands like Domino’s, Levis, Jio, Papa John’s, Zomato, Kotak Bank, Jio, Air Asia, Carousell, TD Bank, and Tesco to help build personalized experiences for all their customers. The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering speed and cost efficiency at scale.

Backed by top-tier investors such as Accel, Peak XV Partners, Tiger Global, CDPQ and 360 One, the company is headquartered in San Francisco, with presence across Seattle, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Delhi, Singapore, Vietnam, and Jakarta. please visit our website – https://clevertap.com/

At Silah Gulf, we specialize in elevating customer engagement and streamlining operations through our contact center, technology and consultancy services in Bahrain, Saudi Arabia, Kuwait and the GCC. Established for over 15+ years, our expertise lies in providing tailored solutions that enhance customer satisfaction and operational effectiveness. Silah is a portfolio company of the Sovereign Fund of Bahrain (Mumtalakat) with 800+ employees covering over 50+ million interactions yearly in over 20+ languages.

Our comprehensive suite of services includes outsourced call center solutions, inbound and outbound voice services, customer service and frontline support, tele-sales, tele-collections, social media management, as well as CRM systems, chatbots, training & recruitment, and the full design, operation, and management of contact centers. We help businesses enhance their customer experiences, boost efficiency, and integrate new technologies into their operations.

A key aspect of our success is our strategic partnerships with leading technology providers, which allow us to bring cutting-edge AI solutions to our clients’ customer experience (CX) strategies. Our collaborations enable us to deliver next generation omnichannel contact center platforms, empowering our clients with seamless communication across all channels, from voice and chat to social media and email. Furthermore, our partnerships also allow us to harness the power of artificial intelligence in transforming customer engagement. With advanced AI-powered solutions, such as chatbots and virtual assistants, it allows us to offer highly personalized, human-like interactions, reducing wait times and enhancing service quality. Silah also has a trained and certified team to execute implementation services, integrate WhatsApp, as well as offer social media listening tools.

In addition to this Silah also provides consulting services which helps assess and enhance contact center and customer experience operations by providing complete contact center and customer experience benchmarking, touch point analysis, NPS and customer satisfaction scores and journeys, as well as contact center development models.

To know more please visit our website – www.silah.bh