Featured Speakers
Nitin Bhandari
SVP & Head of Payit Digital Wallet
First Abu Dhabi Bank
Kowshik Bhattacharjee
Head of Service Excellence/ Customer Experience
Medcare Hospitals & Medical Centres
Sagarika N
Director - Customer Success & VOC
GMG
Ankesh Agarwal
Director, Group Customer Experience
Majid Al Futtaim
Hesham Hammam
Customer Experience & Service Development Advisor
Federal Tax Authority
Rajeeb Chowdhury
Chief Strategy and Transformation Officer
AJEX
Akash Kaul
Director - Growth, Analytics & Loyalty
Etisalat
Eman Talaat
Head of Experience Design, Business Intelligence & Advanced Analytics Sector, GOV Digital
Department of Government Enablement
Faran Niaz
Director Customer Experience
HALA
Deepak Pradhan
Head of Loyalty Program & CRM
ADNOC Distribution
Shad Shahid
Customer Engagement & Lifecycle Marketing Leader for Middle East & APAC
Western Union
Ajibola Akinrimisi
Head of Customer Relationships, Gulf
MetLife
Hazem El Zayat
Chief Experience Officer, MENA
Ogilvy One
Kuntal Malia
Chief Data and Insights Officer
Metro Brands Limited
Cary Lawton
Customer Experience Director
Aramex International LLC
Zubair Siddiqi
Head of Digital & Alliances
Zurich Insurance
Noora Ahmed
SVP- Managing Director Processing Business Relations & Customer Experience
Network International
Ankit Lathigara
Senior Director - Client Services, FinTech
Nasdaq
Tamer Elsabrouti
Director of Customer Experience
Supercell Network
Imran Kannuti
Head, Operations Digitalization & Transformation
Banque Misr
Biju Nair
Assistant Director Customer Experience & Service Strategy
Ejadah Asset Management Group
Samir Ismail Talkhani
Senior Vice President-Customer Onboarding | Digital Sales | Neo Nxt
Mashreq Bank
Haneen Yehya
Head of Customer Care, MENA
NAVIPARKING DMCC
Sumit Kumar Srivastava
Vice President - Omnichannel | Digital Products & Services | Luxury Retail and Lifestyle,
Al Tayer
Selda Korkmaz Bostancioglu
SVP Customer Operations and Fulfilment
Du
Suryaveer Singh
Head Loyalty CRM and Data