Featured Speakers

Nitin Bhandari

Nitin Bhandari

SVP & Head of Payit Digital Wallet

First Abu Dhabi Bank

Kowshik Bhattacharjee

Kowshik Bhattacharjee

Head of Service Excellence/ Customer Experience

Medcare Hospitals & Medical Centres

Sagarika N

Sagarika N

Director - Customer Success & VOC

GMG

Ankesh Agarwal

Ankesh Agarwal

Director, Group Customer Experience

Majid Al Futtaim

Hesham Hammam

Hesham Hammam

Customer Experience & Service Development Advisor

Federal Tax Authority

Rajeeb Chowdhury

Rajeeb Chowdhury

Chief Strategy and Transformation Officer

AJEX

Eman Talaat

Eman Talaat

Head of Experience Design, Business Intelligence & Advanced Analytics Sector, GOV Digital

Department of Government Enablement

Vincent Pauwels

Co-founder & Director of Experience Design

November Five

Deepak Pradhan

Head of Loyalty Program & CRM

ADNOC Distribution

Shad Shahid

Customer Engagement & Lifecycle Marketing Leader for Middle East & APAC

Western Union

Ajibola Akinrimisi

Head of Customer Relationships, Gulf

MetLife

Hazem El Zayat

Chief Experience Officer, MENA

Ogilvy One

Kuntal Malia

Chief Data and Insights Officer

Metro Brands Limited

Cary Lawton

Customer Experience Director

Aramex International LLC

Zubair Siddiqi

Head of Digital & Alliances

Zurich Insurance

Noora Ahmed

SVP- Managing Director Processing Business Relations & Customer Experience

Network International

Ankit Lathigara

Senior Director - Client Services, FinTech

Nasdaq

Tamer Elsabrouti

Director of Customer Experience

Supercell Network

Imran Kannuti

Head, Operations Digitalization & Transformation

Banque Misr

Biju Nair

Assistant Director Customer Experience & Service Strategy

Ejadah Asset Management Group

Haneen Yehya

Head of Customer Care, MENA

NAVIPARKING DMCC

George Yaryura

Senior Vice President, Head of CIBG Marketing I Marketing & Communications Group,

Mashreq

Suryaveer Singh

Head Loyalty CRM and Data

ENOC

Mustafa Bohra

Associate Director – CRM, Martech and Analytics

Careem

Irfan Khan

Associate Vice President - Digital Marketing

RAKBANK

Haris Khan

Group Vice President of Growth

Rain

Anand Venkatasamy

Vice President - Customer Base Management & Partnerships

Etisalat

Suyog Keluskar

President – Consumer Insights & Social Media Intelligence

AGR Knowledge Services

Serra Karaca Tileylioglu

Digital Transformation & CX Senior Manager

DU

Mohamed Azhar Bodiat

Senior Vice President Brands - Sports

GMG