23rd Edition CX Strategy Summit and Awards 2026

Our Partners

Presenting Partner

Lemnisk's composable Customer Data Platform (CDP) provides the data and AI platform for real-time marketing activation, while keeping your data where you want it to be - on-premise, on your cloud, or within your geo.

The key capabilities include:

Unified Customer Data Foundation: Enterprise CDP with flexible deployment (SaaS, on-premise, or your cloud) delivering secure, real-time customer data access with full control over data residency.
Intelligent Identity Resolution: Intelligently unify customer data across business lines to build a complete view of each customer, while still running targeted marketing campaigns at the individual product level.
Hyper-Personalized Experiences: Deliver 1:1 hyper-personalized journeys & experiences in real-time for every customer across multiple marketing channels.
AI Suite: With Lemnisk’s intelligent AI engine, predict what each customer is likely to do next, understand them across all products, learn from their phone conversations, and help AI agents securely access the right data, all to engage every customer on the right channel at the right time.
Comprehensive Data Activation: Seamlessly activate customer data across marketing and business systems with low-code/no-code APIs. Send insights to any downstream system in real time, empowering teams to accelerate campaigns and drive more relevant, data-driven experiences.

Founded by Subra Krishnan, Rinku Ghosh, and Praveen D.S., Lemnisk is headquartered in Bangalore with offices in Singapore, Dubai, and Boston. The company is ISO 27001, ISO 27018, and SOC2 certified, with enterprise governance features. Lemnisk is backed by investors including Bajaj Financial Securities, Bharti Airtel, Artha Venture Fund, growX Ventures, and LogX Ventures.

To know more please visit our website – www.lemnisk.co

Co-Presenting Partner

A part of the Tata Group, Tata Communications (NSE: TATACOMM; BSE: 500483) is a global digital ecosystem enabler powering today’s fast-growing digital economy in more than 190 countries and territories. Leading with trust, it enables digital transformation of enterprises globally with collaboration and connected solutions, core and next gen connectivity, cloud hosting and security solutions and media services. 300 of the Fortune 500 companies are its customers and the company connects businesses to 80% of the world’s cloud giants.

To know more please visit our website – www.tatacommunications.com

Gold Partner

Datanitiv’s strategic long term capacity planning software – Capability is a unique product which is an enterprise cloud hosted platform supporting all industry standard planning models. Integrating with HRIS and various reporting systems, Capability improves headcount and planning accuracy, reduces repetitive manual work, and provides roll up visibility to enhance decision making and forward planning. Providing trend analysis and financial modeling, companies now can better predict human resource supply chain performance and correlate to financial results.

To know more please visit our website – www.datanitiv.com

Exhibit Partner

Kanari is a customer experience platform built for CX teams that want to drive measurable impact. Locally hosted in the UAE and KSA with full regional compliance, we help organizations ensure every customer feels genuinely heard and valued.

Our latest AI-powered platform turns any feedback into instant insights—revealing what drives satisfaction, identifying critical pain points, and guiding your teams toward improvements that truly matter. CX teams using Kanari have won industry awards for their voice-of-customer programs, proving the right technology turns customer experience into competitive advantage.

We look forward to meeting you at the event.

To know more please visit our website – www.kanari.cx

Exhibit Partner

VoiceOwl automates enterprise contact center processes with natural, human-like conversations—delivering faster resolutions, lower costs, and better customer experiences. It integrates seamlessly with enterprise workflows to automate interactions end-to-end, from routing to resolution, while continuously improving through observability and analytics.

To know more please visit our website – www.voiceowl.ai

Business Development Partner

AVA Global Alliance is a multi-disciplinary network of consulting, technology, analytics, and valuation practices operating across India and the UAE. Our Alliance integrates the strengths of AVA Business Consulting & Risk Management,
AVA Advisors & Trainers India Pvt Limited, Futurity Valuations, Digital Vridhi (Technology Co.), Audit CX (Platform for CX Audit), and AVA Horizon Advisory FZCO (UAE)—bringing together deep domain expertise and execution-focused delivery across governance, risk, assurance, digital transformation, valuation, operations, and customer experience.
With a talent base of 400+ professionals, including Chartered Accountants, forensic specialists, risk managers, auditors, engineers, analysts, and technologists, AVA delivers solutions that blend consulting rigor with technology-driven insight. Our network has successfully supported clients in Real estate, hospitality, automotive, BFSI, retail, healthcare, F&B, and emerging technology sectors.

A Leader in Customer Experience Transformation

Customer Experience (CX) is one of AVA’s flagship offerings. Leveraging our proprietary frameworks and platforms, AVA conducts over 10,000 customer experience assessments every month, supported by a verified and continuously groomed pool of 10,00,000+ empanelled shoppers and over 100 mystery shopping agencies across India and the Middle East.

Our evaluator ecosystem is strengthened through a multi-step screening, certification, and quality validation process, reflecting global best practices. We ensure shopper–audit fitment, meaning that a shopper evaluating a Mercedes showroom is not the same as one visiting a pre-owned value-segment dealership, and a shopper reviewing a 5-star luxury hotel is different from one assigned to a 3-star business hotel. This targeted mapping dramatically improves data reliability, emotional accuracy, and authenticity of insights.

Three CX Flagship Solutions we offer

Customer experience assessment programs: High-quality, pan-India and UAE programs covering physical, telephonic, and digital touchpoints, with structured SOP adherence reviews, behavioural assessment, and emotional experience mapping.
Audit CX – SaaS-Based Assessment & Dashboard Platform: Our proprietary platform offers real-time dashboards, process-gap flags, weighted scoring models, department-wise insights, photo/video validations, and recurring audit automation—aligned with both retail and hospitality CX models shown in your uploaded proposal.
AI-Led & Full-Scale Video Production Solutions: We deliver a complete spectrum of video creation services—ranging from studio-grade corporate films, brand commercials, interviews, explainer videos, drone shoots, and on-location production to next-generation AI-generated videos. As one of the early adopters of AI-powered video creation in India, we offer a hybrid production model that blends AI speed and cost efficiency with the quality and impact of traditional filmmaking. This enables organizations to produce customer journey walk-throughs, employee training modules, compliance reinforcement videos, product demonstrations, and CX storytelling content at scale and at significantly reduced cost. Our work spans multiple marquee brands across India, helping them elevate customer experience, strengthen communication consistency, and deliver richer engagement across digital and physical customer touchpoints.