AVA Global Alliance is a multi-disciplinary network of consulting, technology, analytics, and valuation practices operating across India and the UAE. Our Alliance integrates the strengths of AVA Business Consulting & Risk Management,
AVA Advisors & Trainers India Pvt Limited, Futurity Valuations, Digital Vridhi (Technology Co.), Audit CX (Platform for CX Audit), and AVA Horizon Advisory FZCO (UAE)—bringing together deep domain expertise and execution-focused delivery across governance, risk, assurance, digital transformation, valuation, operations, and customer experience.
With a talent base of 400+ professionals, including Chartered Accountants, forensic specialists, risk managers, auditors, engineers, analysts, and technologists, AVA delivers solutions that blend consulting rigor with technology-driven insight. Our network has successfully supported clients in Real estate, hospitality, automotive, BFSI, retail, healthcare, F&B, and emerging technology sectors.

A Leader in Customer Experience Transformation

Customer Experience (CX) is one of AVA’s flagship offerings. Leveraging our proprietary frameworks and platforms, AVA conducts over 10,000 customer experience assessments every month, supported by a verified and continuously groomed pool of 10,00,000+ empanelled shoppers and over 100 mystery shopping agencies across India and the Middle East.

Our evaluator ecosystem is strengthened through a multi-step screening, certification, and quality validation process, reflecting global best practices. We ensure shopper–audit fitment, meaning that a shopper evaluating a Mercedes showroom is not the same as one visiting a pre-owned value-segment dealership, and a shopper reviewing a 5-star luxury hotel is different from one assigned to a 3-star business hotel. This targeted mapping dramatically improves data reliability, emotional accuracy, and authenticity of insights.

Three CX Flagship Solutions we offer

1. Customer experience assessment programs: High-quality, pan-India and UAE programs covering physical, telephonic, and digital touchpoints, with structured SOP adherence reviews, behavioural assessment, and emotional experience mapping.
2. Audit CX – SaaS-Based Assessment & Dashboard Platform: Our proprietary platform offers real-time dashboards, process-gap flags, weighted scoring models, department-wise insights, photo/video validations, and recurring audit automation—aligned with both retail and hospitality CX models shown in your uploaded proposal.
3. AI-Led & Full-Scale Video Production Solutions: We deliver a complete spectrum of video creation services—ranging from studio-grade corporate films, brand commercials, interviews, explainer videos, drone shoots, and on-location production to next-generation AI-generated videos. As one of the early adopters of AI-powered video creation in India, we offer a hybrid production model that blends AI speed and cost efficiency with the quality and impact of traditional filmmaking. This enables organizations to produce customer journey walk-throughs, employee training modules, compliance reinforcement videos, product demonstrations, and CX storytelling content at scale and at significantly reduced cost. Our work spans multiple marquee brands across India, helping them elevate customer experience, strengthen communication consistency, and deliver richer engagement across digital and physical customer touchpoints.