Featured Speakers

Muhammad Masood Ali Khan
Muhammad Masood Ali Khan

Director / VoC (Voice of Customer)

Etisalat UAE
Ankesh Agarwal
Ankesh Agarwal

Director, Group Customer Experience

Majid Al Futtai
Cary Lawton
Cary Lawton

Executive Director Customer Experience and Corporate Affairs

Dubai Holdings
Sagarika N
Sagarika N

Group Director - Customer Success & VOC

GMG
Rahul Kumar
Rahul Kumar

Head of CS

Emaar
Amr Hussien
Amr Hussien

Head of Customer Service

Arab African International Bank
Ismail Syed Khadir
Ismail Syed Khadir

Head - Business Transformation and Customer Experience

Danube Homes
Viswanand Vadakkepat (Vishy)
Viswanand Vadakkepat (Vishy)

Senior Vice President‑CRM

DAMAC Properties Co. LLC
Priyadarshinee Awatramani
Priyadarshinee Awatramani

Executive Director & Head of Client Experience

Standard Chartered Bank
Kuntal Malia
Kuntal Malia

Chief Data & Insights Officer

Metro Brands Limited
Hammad Khan
Hammad Khan

Head of Digital Loyalty & eCom Growth

Geekay Group
Saeed Ahmed
Saeed Ahmed

SVP & Head of Business Banking Customer Fulfilment

RAKBANK
Muhammad Zeeshan Haider
Muhammad Zeeshan Haider

Head of Marketing, Communications & CX

Al Wathba Insurance
Kumar Sambhav Verma
Kumar Sambhav Verma

Head - Marketing, Customer Experience & Ecom

Jumbo Group
Anand Venkatasamy
Anand Venkatasamy

Vice President - Customer Base Management & Partnerships

Etisalat
Mai Momani
Mai Momani

Head of Client Experience

Invest Bank P.S.C.
Abida Abdul Karim
Abida Abdul Karim

Head of Customer Experience

Elite Group Holding
Amit Ambekar CFA
Amit Ambekar CFA

Head of Marketing, Customer Engagement, Loyalty & Cx

REDTAG UAE