Featured Speakers

Muhammad Masood Ali Khan
Muhammad Masood Ali Khan

Director / VoC (Voice of Customer)

e& UAE
Sagarika N
Sagarika N

Group Director - Customer Success & VOC

GMG
Ismail Syed Khadir
Ismail Syed Khadir

Head - Business Transformation and Customer Experience

Danube Home
Viswanand Vadakkepat (Vishy)
Vishy Viswanand

Senior Vice President‑CRM

DAMAC Properties Co. LLC
Priyadarshinee Awatramani
Priyadarshinee Awatramani

Executive Director & Head of Client Experience

Standard Chartered Bank
Sunil Varyani
Sunil Varyani

Chief Client Officer

Datanitiv
Hammad Khan
Hammad Khan

Head of Digital Loyalty & eCom Growth

Geekay Group
Saeed Ahmed
Saeed Ahmed

SVP & Head of Business Banking Customer Fulfilment

RAKBANK
Muhammad Zeeshan Haider
Muhammad Zeeshan Haider

Head of Marketing and Communications

Al Wathba Insurance
Haydi Adel El Lamey
Haydi Adel El Lamey

Head of Customer Journey Design & Culture

HSBC UAE
Eman Talaat
Eman Talaat

Head of Experience Design

Department of Government Enablement
Pradeep Kumar
Pradeep Kumar

Head - Service Excellence, Customer Experience & Contact Centre

Aster DM Healthcare
Marie-Aurore Canton
Marie-Aurore Canton

Chief Customer Experience Officer- Adcoop

Mair Group
Eoin Daly
Eoin Daly

Head of Customer Experience

Commercial Bank of Dubai
Samir Ismail Talkhani
Samir Ismail Talkhani

Senior Vice President - Customer Onboarding & Digital Sales

Mashreq Bank
Dinesh Dua
Dinesh Dua

Head - Customer Experience & CRM

Samana-group
Deepak Pradhan
Deepak Pradhan

Head of Loyalty Program & CRM

ADNOC Distribution
Olesya Krasutskaya
Olesya Krasutskaya

Director of CS Operational Excellence

inDrive
Jonathan De Oliveira
Jonathan De Oliveira

Director - Customer Experience

AZAL - Azerbaijan Airlines
Ajibola Akinrimisi
Ajibola Akinrimisi

Head of Customer Relationships, Gulf

MetLife
Suryaveer Singh
Suryaveer Singh

Head Loyalty CRM and Data

ENOC
Nitin Bhandari
Nitin Bhandari

SVP & Head of Payit Wallet

First Abu Dhabi Bank (FAB)
Ankit Lathigara
Ankit Lathigara

Associate Vice President - Client Services Portfolio Management

Nasdaq