Featured Speakers

Muhammad Masood Ali Khan
Muhammad Masood Ali Khan

Director / VoC (Voice of Customer)

Etisalat UAE
Sagarika N
Sagarika N

Group Director - Customer Success & VOC

GMG
Rahul Kumar
Rahul Kumar

Head of CS

Emaar
Amr Hussien
Amr Hussien

Head of Customer Service

Arab African International Bank
Ismail Syed Khadir
Ismail Syed Khadir

Head - Business Transformation and Customer Experience

Danube Home
Viswanand Vadakkepat (Vishy)
Viswanand Vadakkepat (Vishy)

Senior Vice President‑CRM

DAMAC Properties Co. LLC
Priyadarshinee Awatramani
Priyadarshinee Awatramani

Executive Director & Head of Client Experience

Standard Chartered Bank
Hammad Khan
Hammad Khan

Head of Digital Loyalty & eCom Growth

Geekay Group
Saeed Ahmed
Saeed Ahmed

SVP & Head of Business Banking Customer Fulfilment

RAKBANK
Muhammad Zeeshan Haider
Muhammad Zeeshan Haider

Head of Marketing and Communications

Al Wathba Insurance
Mai Momani
Mai Momani

Head of Client Experience

Invest Bank P.S.C.
Abida Abdul Karim
Abida Abdul Karim

Head of Customer Experience

Elite Group Holding
Amit Ambekar CFA
Amit Ambekar CFA

Head of Marketing, Customer Engagement, Loyalty & Cx

REDTAG UAE
Haydi Adel El Lamey
Haydi Adel El Lamey

Head of Customer Journey Design & Culture

HSBC UAE
Pradeep Kumar
Pradeep Kumar

Head - Service Excellence, Customer Experience & Contact Centre

Aster DM Healthcare
Marie-Aurore Canton
Marie-Aurore Canton

Chief Customer Experience Officer- Adcoop

Mair Group
Eoin Daly
Eoin Daly

Head of Customer Experience

Commercial Bank of Dubai
Samir Ismail Talkhani
Samir Ismail Talkhani

Senior Vice President - Customer Onboarding | Digital Sales | Neo Nxt

Mashreq Bank
Dinesh Dua
Dinesh Dua

Head - Customer Experience & CRM

Samana-group
Deepak Pradhan
Deepak Pradhan

Head of Loyalty Program & CRM

ADNOC Distribution