Konnect Insights is an AI-powered omni-channel customer experience platform trusted by 500+ enterprise brands across 35+ countries. Built for enterprises that need more than dashboards and ticket counts, it unifies social listening, omni-channel ticketing, social CRM, analytics, publishing, and quality assessment in a single platform, eliminating the fragmented tool stacks that most CX teams are still navigating.

What sets Konnect Insights apart is the intelligence layer built above the platform. Konnect Research Cloud turns customer conversations into the most valuable intelligence within an organisation, allowing a CEO or CMO to ask any strategic question about their customers in plain language and receive a board-ready answer in real time. CX stops being an operations function. It becomes intelligence.

The platform also includes AI Essentials for deep sentiment detection, Agent Empower for frontline team augmentation, and KonnectBot for omni-channel conversational AI.

To know more please visit our website – www.konnectinsights.com

iLeads Auxiliary Services Pvt. Ltd. is one of India's fastest-growing BPO, KPO, and ITES outsourcing companies, delivering end-to-end voice and non-voice solutions across a pan-India delivery network. Incorporated in March 2018, it runs customer-engagement, sales and back-office programmes for enterprises across the country from a multi-city delivery footprint and has funded that growth entirely from its own earnings. Trusted by clients across BFSI, e-commerce, telecom, government, PSUs and 12+ industries, iLeads is recognized by India 5000 MSME Awards and Startup India among India's fastest-growing outsourcing providers.

To know more please visit our website – www.ileads.com

C-Zentrix is a specialist in contact center and customer experience technology. It is amongst the leading software product companies of the world providing best-in-class contact centre software and enterprise level software for superior customer experience.

C-Zentrix was developed with a vision of creating next-generation, simplified contact center technology solution by offering customer engagement centers to enable better communication and provide a 360° experience to the end customer.

Our voice products and solutions are extensively used for Predictive Dialing, Inbound/Outbound Skill based call routing, Interactive Voice Response System (IVRS), IPBX, Voice and Screen Loggers, Callblast, Missed Call etc.

Our digital products includes Helpdesk/Ticketing CRM and lead management solution (LMS) which enable our customers across industries to provide a better customer experience for their end customers bringing in higher productivity for the business.

C-Zentrix Omnichannel is an all-in-one customer experience solution. It includes voice, non- voice like chat, SMS, Social Media (WhatsApp, Facebook, Twitter, Instagram etc) along with Helpdesk CRM. It is transforming Customer Experience to new heights.

C-Zentrix AI in contact center solution provides Voice bots, Chatbots, live call analytics and sentiment analysis.

C-Zentrix has presence across 4 continents with a special focus on the emerging markets. We are a market leader in India and rapidly growing in new geographies. C-Zentrix works with organizations across industries to power their customer engagement centers.

To know more please visit our website – www.c-zentrix.com

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.

To know more please visit our website – www.genesys.com

Multycomm is a New Delhi-headquartered B2B SaaS company whose flagship platform, MCSSE, is an AI-first, cloud-native unified communications and contact center platform (UCaaS/CCaaS). Built on a scalable multi-tenant architecture, MCSSE is one of the first platforms to embed AI across every aspect of customer experience, from intelligent dashboards and advanced analytics to AI-assisted design of process flows

At its core is true omnichannel engagement. Voice, WhatsApp, messaging, video conferencing and mobile apps converge into a single conversation layer, so every interaction carries full context across channels. Journey mapping tools let businesses design, automate and optimise end-to-end customer journeys, while agentic AI voice bots handle routine interactions and hand off seamlessly to human agents. A comprehensive built-in CRM ties it all together, giving teams a 360-degree view of every customer.

This makes MCSSE a complete solution suite for small and medium enterprises looking to move onto a single platform for all their business needs, backed by deep regulatory expertise in TRAI and the DPDP Act.

From its New Delhi headquarters and teams in Kolkata, Jaipur, Dubai, Argentina, and Toronto, Multycomm serves enterprise customers across South Asia, Southeast Asia, the Middle East, and Africa. Handling more than [X] million interactions a day, it keeps customers connected and productive, always.

To know more please visit our website – www.multycomm.com

Falcon is an AI-native CXM platform for resolutions, improvements and journey management. It brings every customer signal—including reviews, surveys, calls, messaging and social channels—into one place and connects them to the systems a business already runs on. Agents classify every issue by root cause, route it to the right owner with a clear deadline, escalate it automatically if it stalls, and track it through to closure. They also reply to customers in a brand-compliant way, with people approving wherever the stakes are high, and they flag emerging problems before those problems spread. Leaders get a live view of performance across every location, team and competitor, while frontline teams see only what they need to act on.

Once Falcon builds a Customer 360, a single view of each customer’s transactions, feedback, service history, preferences and lifetime value, the same platform can start driving growth as well as fixing problems. Marketing gets sharper because campaigns can target real segments based on what customers bought, said and felt, and they can hold back customers who have an open complaint. Loyalty programmes become more personal: Falcon can spot when a valuable customer is drifting away, recognise your best customers at the right moment, and win back those who have gone quiet. Upsell and cross-sell become better timed too, because agents can make the next offer based on what a customer has just enjoyed or is likely to need, and send it on the channel they actually use. Every campaign and offer feeds back into the same view, so Falcon keeps learning what works for each customer. Customer experience thus becomes a source of revenue rather than only a cost to manage.

To know more please visit our website – www.tryfalcon.ai