iLeads Auxiliary Services Pvt. Ltd. is one of India's fastest-growing BPO, KPO, and ITES outsourcing companies, delivering end-to-end voice and non-voice solutions across a pan-India delivery network. Incorporated in March 2018, it runs customer-engagement, sales and back-office programmes for enterprises across the country from a multi-city delivery footprint and has funded that growth entirely from its own earnings. Trusted by clients across BFSI, e-commerce, telecom, government, PSUs and 12+ industries, iLeads is recognized by India 5000 MSME Awards and Startup India among India's fastest-growing outsourcing providers.

To know more please visit our website – www.ileads.com

C-Zentrix is a specialist in contact center and customer experience technology. It is amongst the leading software product companies of the world providing best-in-class contact centre software and enterprise level software for superior customer experience.

C-Zentrix was developed with a vision of creating next-generation, simplified contact center technology solution by offering customer engagement centers to enable better communication and provide a 360° experience to the end customer.

Our voice products and solutions are extensively used for Predictive Dialing, Inbound/Outbound Skill based call routing, Interactive Voice Response System (IVRS), IPBX, Voice and Screen Loggers, Callblast, Missed Call etc.

Our digital products includes Helpdesk/Ticketing CRM and lead management solution (LMS) which enable our customers across industries to provide a better customer experience for their end customers bringing in higher productivity for the business.

C-Zentrix Omnichannel is an all-in-one customer experience solution. It includes voice, non- voice like chat, SMS, Social Media (WhatsApp, Facebook, Twitter, Instagram etc) along with Helpdesk CRM. It is transforming Customer Experience to new heights.

C-Zentrix AI in contact center solution provides Voice bots, Chatbots, live call analytics and sentiment analysis.

C-Zentrix has presence across 4 continents with a special focus on the emerging markets. We are a market leader in India and rapidly growing in new geographies. C-Zentrix works with organizations across industries to power their customer engagement centers.

To know more please visit our website – www.c-zentrix.com

Multycomm is a New Delhi-headquartered B2B SaaS company whose flagship platform, MCSSE, is an AI-first, cloud-native unified communications and contact center platform (UCaaS/CCaaS). Built on a scalable multi-tenant architecture, MCSSE is one of the first platforms to embed AI across every aspect of customer experience, from intelligent dashboards and advanced analytics to AI-assisted design of process flows

At its core is true omnichannel engagement. Voice, WhatsApp, messaging, video conferencing and mobile apps converge into a single conversation layer, so every interaction carries full context across channels. Journey mapping tools let businesses design, automate and optimise end-to-end customer journeys, while agentic AI voice bots handle routine interactions and hand off seamlessly to human agents. A comprehensive built-in CRM ties it all together, giving teams a 360-degree view of every customer.

This makes MCSSE a complete solution suite for small and medium enterprises looking to move onto a single platform for all their business needs, backed by deep regulatory expertise in TRAI and the DPDP Act.

From its New Delhi headquarters and teams in Kolkata, Jaipur, Dubai, Argentina, and Toronto, Multycomm serves enterprise customers across South Asia, Southeast Asia, the Middle East, and Africa. Handling more than [X] million interactions a day, it keeps customers connected and productive, always.

To know more please visit our website – www.multycomm.com