Voice that Matters

Featured Speakers

Monish Vohra

Monish Vohra

Head Customer Experience Hero FinCorp
Ruchita Jain

Ruchita Jain

VP – Head Customer Insights & Strategy Axis Max Life Insurance Limited
Indranil Mukherjee

Indranil Mukherjee

Deputy Vice President & Head Customer Experience PVR Limited
Sandeep Singh Sachdeva

Sandeep Singh Sachdeva

Head – Partnerships & Customer Experience Snapdeal
Sandeep Singh Sachdeva

Arijit Chatterji

Chief Business Officer C-Zentrix
Gagandeep Singh

Gagandeep Singh

EVP & Head – CX, Business Excellence & Group COE Niva Bupa Health Insurance
Sahil Sethi

Sahil Sethi

Director of Loyalty Marriott International
Shammi Raghuvanshi

Shammi Raghuvanshi

Head of Visual Merchandising, CX, Content & Creatives Reliance Retail
Amit Parashar

Amit Parashar

Vice President – Customer Service & Chief Grievance Officer Justdial
Kumar Chandan

Kumar Chandan

Head – Customer Service – North & South Panasonic Life Solutions India
Abhishek P.

Abhishek P.

Head – Digital Growth & CX BirlaNu
Yajur Mahendru

Yajur Mahendru

Vice President and Head of Product InsuranceDekho
Anupam Munshi

Anupam Munshi

Vice President Customer Service IndiaMART InterMESH Limited
Deepak Wadhwa

Deepak Wadhwa

Vice President Digital Transformation India Shelter Finance Corporation Ltd.
Dilpreet Singh

Dilpreet Singh

Head - Loyalty CRM and Partnerships ITC Hotels Limited
Pushpak Barik

Pushpak Barik

Vice President - Replacement Sales & Customer Service JK Tyre & Industries Ltd.
Sharmistha Majumdar

Sharmistha Majumdar

Head of Customer Experience Allcargo Logistics
Shweta Srivastava

Shweta Srivastava

Head of Digital & SVP Marketing Usha International
Vartik Sethi

Vartik Sethi

Head of Ecommerce, Digital Transformation and Alliances Kohler India
Akash Jaggi

Akash Jaggi

Global Director - Customer Satisfaction & Quality Schneider Electric
Ankit Verma

Ankit Verma

Head of Customer Services and Operations Lenskart.com
Rupali Bhardwaj

Rupali Bhardwaj

Senior Vice President - Customer Services and Principal Nodal Officer SBI Card