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Engage – Innovate – Elevate
Organizations are indeed getting ready for the future by looking beyond conventional CX methods, to place digital experiences first and evolving along with their modern consumers. The pandemic has pushed consumers towards digital channels & has significantly increased customer expectations.
With digital transformation and interaction becoming a norm, there has been an increase in the usage of smart technologies to assist customers with AI and machine learning enabling brands to gain a more accurate understanding of its customers to serve them effectively.
The success of every business today majorly depends on the experience it provides to its customers. Customers today expect seamless, omni-channel service which provide them with necessary information and support to make informed decisions.
This exclusive conference will bring in the best minds across India to share and explore new innovative ways to connect & communicate with your customers with new age tools & technologies, building trust while putting the customer first and ensuring personalised experience in the digital age.
Featured Speakers
Govindaraj Avasarala
Head CXX (Customer Experience Excellence)
Vodafone Idea Limited
Utkarsh Somaiya
Head – Digital Transformation & Customer Analytics
Aditya Birla Group
Rahul Sharma
Country Head, Slack, Service & Platform Business
Salesforce India
Satish Bettadapur
VP and Global Head of Customer Care Centers
HP
Deepak Oram
VP - Growth Marketing & Martech
HDFC Bank
Kaushal Menghaney
Enterprise Sales Leader
Freshworks
Satpreet Chelawat
Head - Customer Obsession & Transformation
Axis Bank
Vivette D’cruz
Partner, Consulting
Deloitte India
Rakesh Gupta
Head – Customer Services & Customer Experience
Panasonic Life Solutions
Rohan Padha
Director, Consulting
Deloitte India
Neelakshi Shalla
Head - Transformation Program, Customer Service, Claims & Operational Risk
Bharti AXA Life Insurance
Akshaya Kumar Batta
Senior Vice President - Sales
Sinch
Dharmender Narang
SVP & Chief Customer Experience Officer
IIFL
Ankur Agrawal
Senior Vice President - IP Messaging
Sinch
Varun Puri
Director, Consulting
Deloitte India
Yash Sultania
Co-Founder and CEO
XEBO.ai
Ashish Mathew Cherian
Senior Director of Worldwide Sales
Adobe
Tanuj Diwan
Global Head
SurveySensum
Gautam Bandyopadhyay
CEO & Co-founder
Trustt
Priyanka Sreekanth
Senior Marketing Manager
Adobe
Walter Menezes
Country Head - India, SAARC
Calabrio
Vishal Agarwal
Co-Founder & CEO
Locobuzz
Dhyanendra Bhangre
Head of Technology (Digital) - Customer Experience
Mahindra & Mahindra
Srinivasan Narayanan
Founder & CEO
Assertion
Ankit Goenka
Head Of Customer Experience
Bajaj Allianz General Insurance
Rishabh Ladha
Co-Founder & CBO
SquadStack
Prasad Pimple
Executive Vice President & Head Digital Business Unit
Kotak Life
Uday Bhosale
Head of CRM & Escalations Management
Eureka Forbes
Varkey Joseph
Head - Customer Experience
Raymond
Ayushi Verma
Head - Digital Transformation
L&T Finance.
Francis Rodrigues
Senior Vice President - E-Commerce & Digital Marketing
HDFC Life
Swapnil Sant
Head of Customer Service Operations
Tata CliQ
Navin Baid
Head Strategy, Operations & CX - Ecommerce
Lenovo
Varun Rajwade
Vice President - Product & Digital CX
Aditya Birla Fashion and Retail Ltd.
Who should Attend
Heads/Directors/ CXO/Vice Presidents in:
Customer Experience
Contact Centre
Customer Care
Innovation & Technology/ Digital Channels
Customer Support
Customer Service
Customer Relations
Customer Operations
Customer Analytics
Service Delivery
Key themes to be Addressed
Evolution of CX in a Digital-First Era.
Charting a Customer-Centric Journey to Elevate CX.
Next-Gen CX: Powered by Breakthrough Tech.
Elevating Experiences with Data-Driven Insights.
Age of AI: Revolutionizing CX with Generative AI.
Creating Powerful and Differentiated CX.
Quantifying Impact of CX: A Practical Framework.
Power of Omnichannel Strategy: Finding the Equilibrium.
Navigating Market Shifts through Hyper-Personalization.
Redefining CX with frictionless engagement.
Humanizing Digital Interactions: Delivering Customer Value at Scale .
Surviving and Thriving in a Competitive Market: Enabling Innovation.
Why you should Attend
The 15th Edition CX Strategy Summit & Awards 2024 will feature case studies, thought leader sessions, panel discussions, and more to examine the best techniques for improving customer experience. This event will serve as a roadmap for you to create and provide a consistent client experience.
Where else will you get the opportunity to meet senior CX professionals from around the industry?
Where else will you be able to compare best practices and have an open discussion about your problems?
Where else can you learn what it takes to develop the greatest CX strategies?
Where else can you learn about the latest CX technology and measurement tools?
Glimpse of Previous Edition
Awards Categories
CX Strategy Of The Year
CX Strategy Of The Year
CX Personality Of The Year
CX Personality Of The Year
CX Vendor Excellence Award
CX Vendor Excellence Award
CX Technology Implementation Of The Year
CX Technology Implementation Of The Year
CX Leader Of The Year
CX Leader Of The Year
Seamless Omni channel Experience Strategy
Seamless Omni channel Experience Strategy
Best Contact Centre Experience
Best Contact Centre Experience
Customer Experience Team Of The Year
Customer Experience Team Of The Year
Digital Experience Strategy Of The Year
Digital Experience Strategy Of The Year
How Sponsoring this event will help you
Know what the industry needs today: Know from the key decision makers what are the real trends and major challenges in CX industry they are facing, what are the apt solutions they are looking for etc. Know how your services will benefit them.
Network and interact directly with your potential customers. This would help you identify if the customer is actually in the need of the solution, what are his major challenges, what is his budget for the same, what are the other options he is looking for in the market.
The event is attended by the most senior-level decision makers, connecting with them in a collaborative environment by showcasing your services either by exhibiting or taking part in the programme, increases your chances of building strong sales pipeline and potential clients.
Showcasing your company at event attended by top head establishes your company, in the eyes of your prospects and your existing clients.
Target your best prospects in a positive, collaborative environment where they are open to new ideas. Attendees are always looking for exciting new partnering opportunities. Our webinars offer you an ideal opportunity to make contact and future business.
Schedule 1:1 meetings with executives who hold budget and are specifically interested in your solutions.
Testimonials
Attending this Conference will help you to understand the Solutions, identifying the best practise used by their industries It will also help you to find a solution partner.
Julie Frino
Shriram Finance LimitedGood Session to understand best practices of improving customer experiences.
Siddhartha Banerjee
BSH Home Appliances Indiaattending session as there are multiple take away. Very well organized & executed
Arvind Singh
WorldlineThis is a great forum to understand how everyone is passionating taking steps to improve & provide a great experience to customers.
Ashish Gosavi
Universal Sompo General InsuranceExcellent value addition out of box thinking, knowledge.
Rajendra Gadiyar
Quantum Asset Management Co Pvt LtdGo for it! Superb event which was well organized and professionally executed.
Vijayaraghavan Krishnamurthy
iQuippoVery enlighten and enriching experience in terms & takeaway from this program. Great learning happiness programme throughout the day. All sessions were very useful for customer experience perspective.
Chandrasen Manjrekar,CFP
Quantum Asset ManagementI am glad I attended this CX summit. I must say it was an excellent experience. The session was insightful and engaging and I learned a lot about the latest solutions in field of CX. The thought leaders who spoke at the event provided valuable direction and guidance, which I found extremely helpful overall. I would highly recommend the CX summit to stay up to date on the latest trends and developments in CX.
Nilima Palav
CMA CGMI want to Thank UBS Forums for the Superb Management of these awards. This was done in a very professional manner.
Chinmay P Deshmukh
Aditya Birla CapitalIt was a well organised event
Neelakshi Shalla
Bharti AXA Life InsuranceIt was indeed a pleasure being part of this wonderful event
Ankit Goenka
Bajaj Allianz General InsuranceThank you for the hospitality and support. Good content and art of speakers.
Govindaraj Avasarala
Vodafone Idea LimitedThank you UBS Forums, It was a great and well organised summit.