Tuesday, 27th February 2024

ITC Maratha, Mumbai

Turning Insights into Innovation

Engage – Innovate – Elevate

Organizations are indeed getting ready for the future by looking beyond conventional CX methods, to place digital experiences first and evolving along with their modern consumers. The pandemic has pushed consumers towards digital channels & has significantly increased customer expectations.

With digital transformation and interaction becoming a norm, there has been an increase in the usage of smart technologies to assist customers with AI and machine learning enabling brands to gain a more accurate understanding of its customers to serve them effectively.

The success of every business today majorly depends on the experience it provides to its customers. Customers today expect seamless, omni-channel service which provide them with necessary information and support to make informed decisions.

This exclusive conference will bring in the best minds across India to share and explore new innovative ways to connect & communicate with your customers with new age tools & technologies, building trust while putting the customer first and ensuring personalised experience in the digital age.

Featured Speakers

Govindaraj Avasarala

Head CXX (Customer Experience Excellence)

Vodafone Idea Limited
Utkarsh Somaiya

Head – Digital Transformation & Customer Analytics

Aditya Birla Group
Rajdeep Charan

Head Service Operations & CRM

Eureka Forbes
Rajesh Kumar

Head CRM Customer Experience Service Quality and Customer Service

Tata Capital
Satpreet Chelawat

Head - Customer Obsession and Transformation

Axis Bank
Shweta Srivastava

Chief Customer Experience Officer

Tata CliQ
Arpit Raj

Head – Customer Service & Logistics

Godrej Consumer Products
Rakesh Gupta

Head – Customer Services & Customer Experience

Panasonic Life Solutions
Neelakshi Shalla

Head - Transformation Program, Customer Service, Claims & Operational Risk

Bharti AXA Life Insurance
Dhyanendra Bhangre

Head of Technology (Digital) - Customer Experience

Mahindra & Mahindra
Prabhat Ranjan

Head – Customer Service

ICICI Securities
Rajnish Sharma

Director - Customer Management India and South West Asia Operating Unit

The Coca-Cola Company
Prasad Pimple

Executive Vice President & Head Digital Business Unit

Kotak Life
Amit Chawla

Head - Digital Projects

Godrej & Boyce Mfg. Co. Ltd.
Varkey Joseph

Head - Customer Experience

Ayushi Verma

Head - Digital Transformation

L&T Finance.
Francis Rodrigues

Senior Vice President - E-Commerce & Digital Marketing


Who should Attend

Heads/Directors/ CXO/Vice Presidents in:

Customer Experience

Contact Centre

Customer Care

Innovation & Technology/ Digital Channels

Customer Support

Customer Service

Customer Relations

Customer Operations

Customer Analytics

Service Delivery

Key themes to be Addressed

Evolution of CX in a Digital-First Era.

Charting a Customer-Centric Journey to Elevate CX.

Next-Gen CX: Powered by Breakthrough Tech.

Elevating Experiences with Data-Driven Insights.

Age of AI: Revolutionizing CX with Generative AI.

Creating Powerful and Differentiated CX.

Quantifying Impact of CX: A Practical Framework.

Power of Omnichannel Strategy: Finding the Equilibrium.

Navigating Market Shifts through Hyper-Personalization.

Redefining CX with frictionless engagement.

Humanizing Digital Interactions: Delivering Customer Value at Scale .

Surviving and Thriving in a Competitive Market: Enabling Innovation.

Why you should Attend

The 15th Edition CX Strategy Summit & Awards 2024 will feature case studies, thought leader sessions, panel discussions, and more to examine the best techniques for improving customer experience. This event will serve as a roadmap for you to create and provide a consistent client experience.

Where else will you get the opportunity to meet senior CX professionals from around the industry?

Where else will you be able to compare best practices and have an open discussion about your problems?

Where else can you learn what it takes to develop the greatest CX strategies?

Where else can you learn about the latest CX technology and measurement tools?

How Sponsoring this event will help you

Know what the industry needs today: Know from the key decision makers what are the real trends and major challenges in CX industry they are facing, what are the apt solutions they are looking for etc. Know how your services will benefit them.

Network and interact directly with your potential customers. This would help you identify if the customer is actually in the need of the solution, what are his major challenges, what is his budget for the same, what are the other options he is looking for in the market.

The event is attended by the most senior-level decision makers, connecting with them in a collaborative environment by showcasing your services either by exhibiting or taking part in the programme, increases your chances of building strong sales pipeline and potential clients.

Showcasing your company at event attended by top head establishes your company, in the eyes of your prospects and your existing clients.

Target your best prospects in a positive, collaborative environment where they are open to new ideas. Attendees are always looking for exciting new partnering opportunities. Our webinars offer you an ideal opportunity to make contact and future business.

Schedule 1:1 meetings with executives who hold budget and are specifically interested in your solutions.



1st Early Bird

16th November 2023

  • Registration Fees

₹10,000/- + Taxes

Register now >
  • Award Nomination Fees

₹10,000/- + 5,000/- + Taxes

Nominate now >

2nd Early Bird

16th December 2023

  • Registration Fees

₹12,500/- + Taxes

Register now >
  • Award Nomination Fees

₹12,500/- + 5,000/- + Taxes

Nominate now >

Standard Rate

  • Registration Fees

₹15,000/- + Taxes

Register now >
  • Award Nomination Fees

₹15,000/- + 5,000/- + Taxes

Nominate now >