Co-Presented By

Wednesday, 29th May 2024

Shangri-La Dubai

Building Next Gen Customer Experience at Scale

Our Partners

Co-Presenting Partner
Platinum Partner
Gold Partners
Business Development Partner

Understand - Implement - Deliver

Organizations are indeed getting ready for the future by looking beyond conventional CX methods, to place digital experiences first and evolving along with their modern consumers. The pandemic has pushed consumers towards digital channels & has significantly increased customer expectations.

With digital transformation and interaction becoming a norm, there has been an increase in the usage of smart technologies to assist customers with AI and machine learning enabling brands to gain a more accurate understanding of its customers to serve them effectively.

The success of every business today majorly depends on the experience it provides to its customers. Customers today expect seamless, omni-channel service which provide them with necessary information and support to make informed decisions.

This exclusive conference will bring in the best minds across India to share and explore new innovative ways to connect & communicate with your customers with new age tools & technologies, building trust while putting the customer first and ensuring personalised experience in the digital age.

Featured Speakers

Emel Cuhaci

Vice President Digital Tribe Head Customer Experience, Retail Banking & Wealth Management

Emirates NBD
Nitin Bhandari

VP & Head of Payit Digital Wallet

First Abu Dhabi Bank (FAB)
Vishal Agarwal

CEO & Co-founder

Ankesh Agarwal

Director Group Customer Experience

Majid Al Futtaim
Anand Venkatasamy

Vice President - Customer Base Management & Partnerships

Subbakrishna Rao

Co-Founder & CTO

Faran Niaz

Director - Customer Experience

Mayank Srivastava

Associate Director – MEA

Kaleyra - Tata Communications
Arti Saxena

Chief Growth Officer

Stephen Rea

Chief Enterprise Excellence & Procurement Officer

Al Ghurair
Ankit Lathigara

Director Customer Delivery

Adenza (now Nasdaq)
Manuel Oothria Raj

Chief Growth Officer

Arti Sogani

Head Customer Success Middle East

Adil Hasan

Director Customer Experience

Hammad Khan

Head of Digital

Geekay Group
Kowshik Bhattacharjee

Head of Service Excellence/ Customer Experience

Medcare Hospitals & Medical Centres
Ram Jalan

Director Digital Transformation, Customer Journey Evolution, AI Innovations

DAMAC Properties
Oliver West


Leeni O’Connor

Head of Strategy (Digital)

Landmark Group
Hemanth Purohit


Parahit Technologies Ltd.
Nariman Maalouf

Head of Brokers Relations & Dubai Branch Manager

Methaq Takaful Insurance Company
Kareem Mazhar

Global VP of CX

Pradeep Kumar

Head - Service Excellence & Contact Centre

Aster DM Healthcare
Maaz Zahid Qureshi

Vice President – Digital

ADNOC Distribution

Who should Attend

Heads/Directors/ CXO/Vice Presidents in:

  • Customer Experience
  • Contact Centre
  • Customer Care
  • Innovation & Technology/ Digital Channels
  • Customer Analytics
  • Customer Support
  • Customer Service
  • Customer Relations
  • Customer Operations
  • Service Delivery

Key themes to be Addressed

Immaculate CX practices for the next decade.

Technology and CX: Designing your CX strategy with Analytics

Transforming the Customer Experience AI and ML.

CX Now: Time to transform your B2B Customer Experience

CX Starts with EX: Building Experiences that matter

Demonstrate commercial value of the ROI in CX

Strengthening Internal Communication for Next Gen Experience

Strategic Insight-Managing Customer Expectations to Survive or Thrive

Creating a Customer Centric Culture in your organization.

Innovation & Technology/ Digital Channels

Customer Truth to Action: Utilize VOC and consumer analytics to enhance your customer experience.

Innovation is the Future - The Key to innovate and upgrade your Customer Experience.

Why you should Attend

The 16th Edition CX Strategy Summit & Awards 2024 will feature case studies, thought leader sessions, panel discussions, and more to examine the best techniques for improving customer experience. This event will serve as a roadmap for you to create and provide a consistent client experience.

Where else will you get the opportunity to meet senior CX professionals from around the industry?

Where else will you be able to compare best practices and have an open discussion about your problems?

Where else can you learn what it takes to develop the greatest CX strategies?

Where else can you learn about the latest CX technology and measurement tools?

Awards Categories


CX Strategy Of The Year

Nominate now

CX Personality Of The Year

Nominate now

CX Vendor Excellence Award

Nominate now

CX Technology Implementation Of The Year

Nominate now

CX Leader Of The Year

Nominate now

Seamless Omni channel Experience Strategy

Nominate now

Best Contact Centre Experience

Nominate now

Customer Experience Team Of The Year

Nominate now

Digital Experience Strategy Of The Year

Nominate now

How Sponsoring this event will help you

Know what the industry needs today: Know from the key decision makers what are the real trends and major challenges in CX industry they are facing, what are the apt solutions they are looking for etc. Know how your services will benefit them.

Network and interact directly with your potential customers. This would help you identify if the customer is actually in the need of the solution, what are his major challenges, what is his budget for the same, what are the other options he is looking for in the market.

The event is attended by the most senior-level decision makers, connecting with them in a collaborative environment by showcasing your services either by exhibiting or taking part in the programme, increases your chances of building strong sales pipeline and potential clients.

Showcasing your company at event attended by top head establishes your company, in the eyes of your prospects and your existing clients.

Target your best prospects in a positive, collaborative environment where they are open to new ideas. Attendees are always looking for exciting new partnering opportunities. Our webinars offer you an ideal opportunity to make contact and future business.

Schedule 1:1 meetings with executives who hold budget and are specifically interested in your solutions.

Media Highlights


Julie Frino

Shriram Finance Limited

Attending this Conference will help you to understand the Solutions, identifying the best practise used by their industries It will also help you to find a solution partner.

Siddhartha Banerjee

BSH Home Appliances India

Good Session to understand best practices of improving customer experiences

Arvind Singh


Very insightful. Worth attending session as there are multiple take away. Very well organized & executed

Ashish Gosavi

Universal Sompo General Insurance

This is a great forum to understand how everyone is passionating taking steps to improve & provide a great experience to customers.

Rajendra Gadiyar

Quantum Asset Management Co Pvt Ltd

Excellent value addition out of box thinking, knowledge

Vijayaraghavan Krishnamurthy


Go for it! Superb event which was well organized and professionally executed

Ashish Gosavi

Universal Sompo General Insurance

This is a great forum to understand how everyone is passionating taking steps to improve & provide a great experience to customers.

Chandrasen Manjrekar,CFP

Quantum Asset Management

Very enlighten and enriching experience in terms & takeaway from this program. Great learning happiness programme throughout the day. All sessions were very useful for customer experience perspective.

Nilima Palav


I am glad I attended this CX summit. I must say it was an excellent experience. The session was insightful and engaging and I learned a lot about the latest solutions in field of CX. The thought leaders who spoke at the event provided valuable direction and guidance, which I found extremely helpful overall. I would highly recommend the CX summit to stay up to date on the latest trends and developments in CX.