
Understand - Implement - Deliver
Organizations are indeed getting ready for the future by looking beyond conventional CX methods, to place digital experiences first and evolving along with their modern consumers. The pandemic has pushed consumers towards digital channels & has significantly increased customer expectations.
With digital transformation and interaction becoming a norm, there has been an increase in the usage of smart technologies to assist customers with AI and machine learning enabling brands to gain a more accurate understanding of its customers to serve them effectively.
The success of every business today majorly depends on the experience it provides to its customers. Customers today expect seamless, omni-channel service which provide them with necessary information and support to make informed decisions.
This exclusive conference will bring in the best minds across India to share and explore new innovative ways to connect & communicate with your customers with new age tools & technologies, building trust while putting the customer first and ensuring personalised experience in the digital age.
Featured Speakers

Ankesh Agarwal
Director Group Customer Experience
Majid Al Futtaim

Nitin Bhadari
VP & Head of Payit Digital Wallet
First Abu Dhabi Bank (FAB)

AmΓ©lie Brechoire
VP Loyalty and Guest Experience,Middle East, Africa and Asia
Accor
Zahoor Ul Islam
Head of Customer Engagement Technology
Dubai Islamic Bank

Michelle S.
Head of Customer Strategy Activation
Emirates

Ahmad El Jacques
Global Head Customer Success Lending
Finastra

Andrea Prazakova
Senior Vice President Mastercard Foundry & ESG EEMEA
Mastercard

Sumit Srivastava
Digital & Commercial Officer
Virgin Mobile Middle East & Africa

Mohamed Magdy
Global Associate Director Country Operations, Customer Experience & Engagement IM International
Novartis

Qasim Ilyas
Head of Customer Success Services Business Support
Siemens Healthineers

Pradeep Kumar
Head - Service Excellence & Contact Centre Aster Clinics GCC
Aster DM Healthcare

Othman Bin Hendi
Chief Customer Officer
Commercial Bank of Dubai
Who should Attend
Heads/Directors/ CXO/Vice Presidents in:
Customer Experience
Contact Centre
Customer Care
Innovation & Technology/ Digital Channels
Customer Analytics
Customer Support
Customer Service
Customer Relations
Customer Operations
Service Delivery
Key themes to be Addressed
Immaculate CX practices for the next decade.
Technology and CX: Designing your CX strategy with Analytics
Transforming the Customer Experience AI and ML.
CX Now: Time to transform your B2B Customer Experience
CX Starts with EX: Building Experiences that matter
Demonstrate commercial value of the ROI in CX
Strengthening Internal Communication for Next Gen Experience
Strategic Insight-Managing Customer Expectations to Survive or Thrive
Creating a Customer Centric Culture in your organization.
Innovation & Technology/ Digital Channels
Customer Truth to Action: Utilize VOC and consumer analytics to enhance your customer experience.
Innovation is the Future - The Key to innovate and upgrade your Customer Experience.
Why you should Attend
The 16th Edition CX Strategy Summit & Awards 2024 will feature case studies, thought leader sessions, panel discussions, and more to examine the best techniques for improving customer experience. This event will serve as a roadmap for you to create and provide a consistent client experience.
Where else will you get the opportunity to meet senior CX professionals from around the industry?
Where else will you be able to compare best practices and have an open discussion about your problems?
Where else can you learn what it takes to develop the greatest CX strategies?
Where else can you learn about the latest CX technology and measurement tools?
Glimpse of Previous Edition
How Sponsoring this event will help you
Know what the industry needs today: Know from the key decision makers what are the real trends and major challenges in CX industry they are facing, what are the apt solutions they are looking for etc. Know how your services will benefit them.
Network and interact directly with your potential customers. This would help you identify if the customer is actually in the need of the solution, what are his major challenges, what is his budget for the same, what are the other options he is looking for in the market.
The event is attended by the most senior-level decision makers, connecting with them in a collaborative environment by showcasing your services either by exhibiting or taking part in the programme, increases your chances of building strong sales pipeline and potential clients.
Showcasing your company at event attended by top head establishes your company, in the eyes of your prospects and your existing clients.
Target your best prospects in a positive, collaborative environment where they are open to new ideas. Attendees are always looking for exciting new partnering opportunities. Our webinars offer you an ideal opportunity to make contact and future business.
Schedule 1:1 meetings with executives who hold budget and are specifically interested in your solutions.
Testimonials
Attending this Conference will help you to understand the Solutions, identifying the best practise used by their industries It will also help you to find a solution partner.
Julie Frino
Shriram Finance Limited
Good Session to understand best practices of improving customer experiences
Siddhartha Banerjee
BSH Home Appliances India
Very insightful. Worth attending session as there are multiple take away. Very well organized & executed
Arvind Singh
Worldline
This is a great forum to understand how everyone is passionating taking steps to improve & provide a great experience to customers.
Ashish Gosavi
Universal Sompo General Insurance
Excellent value addition out of box thinking, knowledge
Rajendra Gadiyar
Quantum Asset Management Co Pvt Ltd
Go for it! Superb event which was well organized and professionally executed
Vijayaraghavan Krishnamurthy
iQuippo
This is a great forum to understand how everyone is passionating taking steps to improve & provide a great experience to customers.
Ashish Gosavi
Universal Sompo General Insurance
Very enlighten and enriching experience in terms & takeaway from this program. Great learning happiness programme throughout the day. All sessions were very useful for customer experience perspective.
Chandrasen Manjrekar,CFP
Quantum Asset Management
I am glad I attended this CX summit. I must say it was an excellent experience. The session was insightful and engaging and I learned a lot about the latest solutions in field of CX. The thought leaders who spoke at the event provided valuable direction and guidance, which I found extremely helpful overall. I would highly recommend the CX summit to stay up to date on the latest trends and developments in CX.
Nilima Palav
CMA CGM
Pricing
1st Early Bird
9th October 2023

- Registration Fees
$245
Register now >- Award Nomination Fees
$245 + $120
Nominate now >2nd Early Bird
9th November 2023

- Registration Fees
$305
Register now >- Award Nomination Fees
$305 + $120
Nominate now >Standard Rate
- Registration Fees
$365
Register now >- Award Nomination Fees