Our Partners


Presenting Partner

freshworks

Freshworks provides innovative customer and employee engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks SaaS products provide a 360-degree view of the customer, are ready to go, easy to use and offer quick return on investment. Headquartered in San Mateo, California, Freshworks has 3,100+ dedicated team members serving our customers throughout the world.

To know more please visit our website – www.freshworks.com


CO - Presenting Partner

logo

Adobe Captivate Prime constantly strives to redefine the experiences of a learning management system. The award- winning learning platform is recognized by leading analysts and industry bodies, with awards in multiple categories.

Today, Adobe Captivate Prime caters to global brands- a platform trusted by millions of engaged users. Adobe Captivate Prime gives you complete control to deliver personalized learning experiences to your employees, customers and partners. The AI-based recommendations engine delivers a hyper-personalized learner homepage experience. Embed learning in the flow of work by taking advantage of out-of-the-box integrations with popular Martech platforms such as Adobe Experience Manager Sites and Marketo Engage. Keep your workforce informed and encourage proactive reskilling initiatives with gamification points, certifications, and badges. Admins can take pre-emptive decisions using data from the skill and compliance report dashboards.

To know more please visit our website – www.adobe.com


Gold Partner

logo

To know more please visit our website – www.deepcall.com


Exhibit Partner

logo

Convin is a state-of-the-art conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin offers AI-backed tools to track, transcribe, and analyze agent-customer interactions across calls, emails, and chats. The platform is segmented into real-time and post-call analysis suites, addressing critical challenges such as manual intervention and reactive quality assurance.

With Convin, global call centers handling high volumes of calls benefit from robust automation and proactive methods, ensuring conversation quality and accelerating business growth. The platform supports a wide range of use cases, including Sales, Support, Collections, Compliance, and Retention, reflecting the diverse needs of its users.

Convin's transformative impact is evident across multiple industries, such as Insurtech, E-commerce, Edtech, Hospitality & Travel, Real Estate, Healthtech, BPOs, Airlines, and Fintech, among others. This conversation intelligence solution has revolutionized the business strategies of numerous contact center leaders, making it an indispensable tool in today’s customer service landscape.

Why do we stand out?

  • In-house speech-to-text models
  • High transcription accuracy
  • Pioneers in Automated coaching(Zero human intervention)
  • Real-time monitoring, guidance, and coaching
  • In-house Convin Mobile Application

What can our customers achieve?

  • 100% Compliance monitoring
  • 56 sec Lower AHT(average handle time)
  • 60% Decrease in Ramp-up time
  • 21% Increase in Sales
  • 27% Increase in CSAT
  • 17% Increase in Collection Rate
  • 25% Increase in Retention Rate
  • 12% Increase in Repeat Purchases.

To know more please visit our website – www.convin.ai