Featured Speakers
Sandeep Sachdeva
Customer & Seller Experience - Head
Snapdeal
Sahil Sethi
Director - Loyalty
JW Marriott
Parul Gupta
Associate Vice President
Junglee Games
Gaurav Prakash
Regional Head of Strategic Business
Freshworks
Angad Wadia
Chief Operating Officer - Retirement Business
Bajaj Capital
Ramesh Rajagopalan
Executive Vice President & Head - Customer Services & Network Strategy
VE Commercial Vehicles Ltd.
Paridhi Nagar
Learning Consultant
Adobe
Monish Vohra
EVP and Head Operations
SBI Card
Ramesh Choudhary
CEO & Founder
Sarv.com
Prasad DR
Enterprise Account Director
Zendesk
Kumar Chandan
Head - Customer Service North& South
Panasonic
Ankit Tandon
CVP & Head - Digital Customer Onboarding
Max Life Insurance
Mohit Patle
Senior Director and Regional Business Head
Freshworks
Neha Gupta
Head of Digital Experience APAC Community Operations
Uber
Walter Menezes
Country Head – India and SAARC
Calabrio
Anamika Chatterjee
Head - Customer Service Retail Finance
Hero Fincorp
Vipin Kaul
Senior Business Leader- Learning Solutions
Adobe
Digamber Bahuguna
SVP - Customer Experience Airtel Business (India & Global)
Airtel
Koushik Jain
Principal Solutions Consultant
Zendesk
Swapnil Sant
Head - Customer Service Operations
Tata CliQ
Vinay Kumar
Chief Information Officer
McDonald's India – North and East
Nimesh Pandey
Head of Regional Presales
Freshworks
Rajat Mathur
Head - Consumer Marketing & Innovations (Digital First)
Dabur India Limited
Anuj Chopra
Chief Operating Officer
Haier
Shashi Ranjan
Head - Customer Experience
Dr Lal PathLabs
Saurabh Gupta
Group CIO
SAR Group
Rajiv Kenue
Executive Vice President-Electrical Consumer Durables
Havells India Ltd
Anubhav Mehrotra
Vice President Customer Experience
Tata 1mg
Nitish Dube
Head – Products
Max Healthcare
Vasudha Girdhar
Head of Brand and Digital Transformation, Global Business
Hero MotoCorp
Vibha Sarin Prabhakar
Chief Experience Officer
Shriram Automall
Sanjay Tiwari
Head- Operations, Customer Experience (CX) & Reinsurance Strategy
HDFC Life
Kartik Sachdev
Growth & Loyalty Head