Featured Speakers

Sandeep Sachdeva
Customer & Seller Experience - Head
Snapdeal

Sahil Sethi
Director - Loyalty
JW Marriott

Parul Gupta
Associate Vice President
Junglee Games

Gaurav Prakash
Regional Head of Strategic Business
Freshworks

Angad Wadia
Chief Operating Officer - Retirement Business
Bajaj Capital

Ramesh Rajagopalan
Executive Vice President & Head - Customer Services & Network Strategy
VE Commercial Vehicles Ltd.

Paridhi Nagar
Learning Consultant
Adobe

Monish Vohra
EVP and Head Operations
SBI Card

Ramesh Choudhary
CEO & Founder
Sarv.com

Prasad DR
Enterprise Account Director
Zendesk

Kumar Chandan
Head - Customer Service North& South
Panasonic

Ankit Tandon
CVP & Head - Digital Customer Onboarding
Max Life Insurance

Mohit Patle
Senior Director and Regional Business Head
Freshworks

Neha Gupta
Head of Digital Experience APAC Community Operations
Uber

Walter Menezes
Country Head – India and SAARC
Calabrio

Anamika Chatterjee
Head - Customer Service Retail Finance
Hero Fincorp

Vipin Kaul
Senior Business Leader- Learning Solutions
Adobe

Digamber Bahuguna
SVP - Customer Experience Airtel Business (India & Global)
Airtel

Koushik Jain
Principal Solutions Consultant
Zendesk
Swapnil Sant
Head - Customer Service Operations
Tata CliQ

Vinay Kumar
Chief Information Officer
McDonald's India – North and East

Nimesh Pandey
Head of Regional Presales
Freshworks

Rajat Mathur
Head - Consumer Marketing & Innovations (Digital First)
Dabur India Limited

Anuj Chopra
Chief Operating Officer
Haier

Shashi Ranjan
Head - Customer Experience
Dr Lal PathLabs

Saurabh Gupta
Group CIO
SAR Group

Rajiv Kenue
Executive Vice President-Electrical Consumer Durables
Havells India Ltd

Anubhav Mehrotra
Vice President Customer Experience
Tata 1mg

Nitish Dube
Head – Products
Max Healthcare

Vasudha Girdhar
Head of Brand and Digital Transformation, Global Business
Hero MotoCorp

Vibha Sarin Prabhakar
Chief Experience Officer
Shriram Automall

Sanjay Tiwari
Head- Operations, Customer Experience (CX) & Reinsurance Strategy
HDFC Life

Kartik Sachdev
Growth & Loyalty Head