Featured Speakers

Rinku Anand
Rinku Anand

Head Customer Experience

Bajaj Finserv
Sandeep Sachdeva
Sandeep Sachdeva

Customer & Seller Experience - Head

Snapdeal
Akash Jaggi
Akash Jaggi

Global Director - Customer Experience

Schneider Electric
Sahil Sethi
Sahil Sethi

Director - Loyalty

JW Marriott
Parul Gupta
Parul Gupta

Associate Vice President

Junglee Games
Rahul Gupta
Rahul Gupta

Director Product Management

Jubilant FoodWorks Ltd.
Angad Wadia
Angad Wadia

Chief Operating Officer - Retirement Business

Bajaj Capital
Ramesh Rajagopalan
Ramesh Rajagopalan

Executive Vice President & Head - Customer Services & Network Strategy

VE Commercial Vehicles Ltd.
Monish Vohra
Monish Vohra

EVP and Head Operations

SBI Card
Ramesh Choudhary
Ramesh Choudhary

CEO & Founder

Sarv.com
Dipanwita Ray
Dipanwita Ray

Head of Department Customer Experience and Service

Tata Power DDL
Kumar Chandan
Kumar Chandan

Head - Customer Service North& South

Panasonic
Rashmi Vijayan
Rashmi Vijayan

Director - Customer Service Operations

American Express
Ankit Tandon
Ankit Tandon

CVP & Head - Digital Customer Onboarding

Max Life Insurance
Neha Gupta
Neha Gupta

Head of Digital Experience APAC Community Operations

Uber
Anamika Chatterjee
Anamika Chatterjee

Head - Customer Service Retail Finance

Hero Fincorp
Aakash Kumar
Aakash Kumar

Vice President User Experience

MakeMyTrip.Com
Digamber Bahuguna
Digamber Bahuguna

SVP - Customer Experience Airtel Business (India & Global)

Airtel
Dhaivat Oza
Dhaivat Oza

VP - Service Assurance

Vodafone Idea
Amit Ranjan
Amit Ranjan

Head - Customer Experience

Lenskart
Swapnil Sant
Swapnil Sant

Head - Customer Service Operations

Tata CliQ
Vinay Kumar
Vinay Kumar

Chief Information Officer

McDonald's India – North and East
Rajat Mathur
Rajat Mathur

Head - Consumer Marketing & Innovations (Digital First)

Dabur India Limited
Vineet Jain
Vineet Jain

COO

V Mart Retail Ltd