Featured Speakers

Manisha Puri
Manisha Puri

Head - ABC Customer Experience Centre

Aditya Birla Capital
Chirag Jain
Chirag Jain

Head & VP - Digital Initiatives

HDFC Bank
Subra Krishnan
Subra Krishnan

Co-Founder and Chief Executive Officer

Lemnisk
Sankaran Venkataramanan
Sankaran Venkataramanan

Exec Vice President & Head Customer Engagement

Axis Bank
Bhupendra Singh
Bhupendra Singh

Head of Customer Experience

Kotak Securities
Ankit Goenka
Ankit Goenka

Head Of Customer Experience

Bajaj General Insurance Co. Ltd.
Rajesh Kumar
Rajesh Kumar

Head CRM; Customer Experience, Service Quality, and Customer Service

Tata Capital
Sushant Randive
Sushant Randive

Head of Agentic AI Products & Services

Jio Haptik
Manohar Nimbhore
Manohar Nimbhore

Director of Quality

Marriott International
Ashok V S
Ashok V S

Executive Vice President - Customer Experience & ESG

Blue Star
Amlan Singh
Amlan Singh

Head of Operations & Services

IIFL
Rajesh CB
Rajesh CB

Project Lead

QDegrees Services Pvt. Ltd.
Roshil Joshi
Roshil Joshi

Senior Director - Product Strategy, Consumer Operations

People Interactive
Ansuya Kachroo
Ansuya Kachroo

Business Delivery Head

AnalyticsLiv
Rani Archana Daniel
Rani Archana Daniel

Head - Customer Excellence

Tata Motors
Shammi Kapoor
Shammi Kapoor

SVP & Head - Operations, CS and Health Claims

Magma General Insurance Company Ltd
Rakesh Gupta
Rakesh Gupta

Head - Customer Services and Customer Experience

Panasonic
Arnab Baghchi
Arnab Baghchi

Senior Vice President & National Head, Customer Service

Godrej & Boyce Mfg. Co. Ltd.
SM Tahsinuzzaman
SM Tahsinuzzaman

Vice President Customer Service

Reliance Retail
Marina Datta
Marina Datta

Head - Frontend Digital Transformation

Aditya Birla Paints
Debashish Patra
Debashish Patra

Group Senior Vice President - Head of Customer Experience

Motilal Oswal Financial Services Ltd
Swapnil Sant
Swapnil Sant

Assistant Vice President - Customer Service Operations

Tata CLiQ
Nikhil Prabhakar
Nikhil Prabhakar

CX Strategy Head

Vodafone Idea
Ranjit Ganguly
Ranjit Ganguly

Group Head Business Excellence

TATA Power
Palanidurai Subbiah
Palanidurai Subbiah

Vice President - Digital and IT

Wellness Forever Medicare Limited
Nikhil Doshi
Nikhil Doshi

Head of Digital

KEC International Ltd