Salesforce is the customer company, helping companies connect with customers in a whole new way since 1999. Its pioneering formula of Data + AI + CRM + Trust helps companies embrace artificial intelligence, democratizing AI with low-code tools and accelerating productivity with AI in the flow of work. Salesforce Customer 360, its complete portfolio of products, unites every team around the customer on one integrated, open, metadata-driven platform with built-in automation and intelligence.

Guided by core values of trust, customer success, innovation, equality and sustainability, Salesforce is more than a business — it's a platform for change.

To know more please visit our website – www.salesforce.com

Freshworks provides innovative customer and employee engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks SaaS products provide a 360-degree view of the customer, are ready to go, easy to use and offer quick return on investment. Headquartered in San Mateo, California, Freshworks has 3,100+ dedicated team members serving our customers throughout the world.

To know more please visit our website – www.freshworks.com

Adobe Captivate Prime constantly strives to redefine the experiences of a learning management system. The award-winning learning platform is recognized by leading analysts and industry bodies, with awards in multiple categories.

Today, Adobe Captivate Prime caters to global brands- a platform trusted by millions of engaged users. Adobe Captivate Prime gives you complete control to deliver personalized learning experiences to your employees, customers and partners. The AI-based recommendations engine delivers a hyper-personalized learner homepage experience. Embed learning in the flow of work by taking advantage of out-of-the-box integrations with popular Martech platforms such as Adobe Experience Manager Sites and Marketo Engage. Keep your workforce informed and encourage proactive reskilling initiatives with gamification points, certifications, and badges. Admins can take pre-emptive decisions using data from the skill and compliance report dashboards.

To know more please visit our website – www.adobe.com

Connecting people and businesses in today’s digital landscape is complicated. Sinch makes it easy, helping businesses deliver best-in-class communication experiences, no matter the channels their customers use. Sinch is a global leader in cloud communications for mobile customer engagement.

Sinch brings businesses and people closer with tools enabling personal engagement. Its leading cloud communications platform lets businesses reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video.

Sinch is a trusted software provider to mobile operators, and its platform powers business-critical communications for many of the world’s largest companies. Sinch has been fast-growing since its foundation in 2008. Through strategic acquisitions and fast organic growth, it has turned into an international powerhouse serving enterprises across the globe and handling over 700 billion engagements per year. Sinch is headquartered in Stockholm, Sweden, and has local presence in more than 60 countries including India.

To know more please visit our website – www.sinch.com

Deloitte: One of the leading professional services firms

Deloitte is one of the world’s largest and most diversified professional services organisations, providing assurance & advisory, tax, management consulting, and enterprise risk management services through more than 411,951 professionals in more than 150 countries. Our organisation includes a unique portfolio of competencies integrated in one industry-leading organisation. Deloitte Touche Tohmatsu India LLP (DTTI LLP) is a member firm in India that provides non-audit consulting services. Our experienced professionals deliver seamless, consistent services wherever our clients operate.

To know more please visit our website – www2.deloitte.com/us/en.html

Locobuzz is a global SaaS enterprise that specializes in digital customer experience management. Our unified CX management platform empowers brands to automate their entire customer experience journey, providing delightful experiences across all customer-facing functions. We leverage advanced AI, ML, Big Data, and Analytics to deliver real-time data analytics, automation, consumer insights, and end-to-end social media management, including publishing, listening, analytics, and engagement through a one-view unified platform.

Our AI-powered social listening capabilities unlock millions of conversations across various channels, including social media, messaging, chat, review sites, and more. This provides brands with actionable insights and data, while our powerful analytics capabilities help them understand customer demographics, social media metrics, campaign performance, and competitive market intelligence. By leveraging these insights, brands can make informed decisions about their customer experience and marketing strategies, which results in stronger customer relationships and increased lifetime value.

Our new CX Suite further elevates the platform with GPT-3-powered insights, BI capabilities for limitless analytics, a seamless UI and UX, and wider coverage through the inclusion of channels like Quora and Glassdoor. The platform is highly reliable, scalable, and secure, with a fully functional mobile application for added convenience.

Founded in 2015, Mumbai-headquartered Locobuzz is trusted by more than 200 Fortune 500 companies and marquee brands across sectors like hospitality, telecom, automotive, BFSI, retail, eCommerce, FMCG, aviation, and more. We help brands with listening and monitoring, presence management and campaign strategy, competitive and market intelligence, digital care, and consumer delight. We operate in seven countries, including India, the USA, the UK, Sri Lanka, and the Middle East and South-East Asia.

To know more please visit our website – www.locobuzz.com

As a global digital banking solutions provider, Trustt helps banks, NBFCs, and FinTechs deliver financial products quickly to their customers. Our cloud-based SaaS banking platform and GPT-based Conversational Suite provide automated digital journeys for customer convenience. Our platform powers 130,000 retail points, serves over 3 million customer walk-ins monthly, manages a loan book of over ₹10,000 Cr ($1.3 billion USD), and processes payment transactions worth ₹2,000 Cr ($266 million USD) monthly.

We offer customizable services, including core banking, digital lending, and mobile banking solutions. Our experienced professionals with domain banking knowledge provide expert support to ensure that our clients always receive the highest level of support. With a strong focus on security measures, including multi-factor authentication, data encryption, and regular security audits, we ensure that our client's data is protected from cyber threats. Our clients include financial institutions of all sizes, and we have a proven track record of success in improving efficiency, cost savings, and customer satisfaction.

To know more please visit our website – www.trustt.com

Assertion is a pioneer in providing 360-degree voice security and compliance solutions. Assertion's portfolio of voice security solutions enhances trust in the “voice channel” so you can sell better and Collaborate Confidently™. We are the only company servicing voice security in India and are working with some of the Top BPOs and Banks of the Globe to secure every call made inbound and outbound.

Assertion’s Portfolio has 3 solutions for Contact Centers

1) Assertion® Secure Voice™ provides a single dashboard to see all the voice activity and threats across your UC and CC setup from a dashboard with 1-click access to threat details and intel. The solution enhances voice security by screening calls and blocking impersonation attempts (scams), robocalls, and other voice threats in real-time.

2) Assertion® Smart Logging™ provides a single dashboard to see the alarms of all voice products with 1-click access to the logs. This solution enhances the efficacy of troubleshooting by streamlining issue identification and facilitates the systematic archival of logs from across all your voice systems.

3) Assertion® Identity Assurance™ increases trust in your brand by detecting impersonation attempts in real-time. It also helps you increase call connects on outbound calls by positive verification which helps your customers know the intent of the call and gives them an option to consent. The solution also helps your customers to do Live Call Verification while on a call to secure themselves from getting scammed.

To know more please visit our website – www.assertion.cloud

SurveySensum, founded in 2018, is an AI-enabled omnichannel customer feedback platform that provides real-time, affordable, actionable and accessible consumer insights for enterprises. Headquartered in Singapore and successfully expanded to the US, Asia and beyond, the platform enables easy creation and sharing of surveys across channels like WhatsApp, SMS and Email. It leverages AI and ML to automatically analyze open-ended feedback in multiple languages including Asian Native languages and English. Users get real-time alerts on negative sentiment for quick resolution.

With a vision to transform market research, SurveySensum has partnered with over 500+ enterprises across 40 countries in sectors like FMCG, Telecom, Banking, Retail etc. It has helped them get real-time customer feedback, boost satisfaction and retention while enabling actionable insights and cost savings.

Led by Founder Rajiv Lamba, SurveySensum aims to further expand globally. By facilitating multi-channel, real-time customer feedback and helping close the loop, SurveySensum unlocks the true potential of the Voice of Customer program for enterprises.

To know more please visit our website – www.surveysensum.com

XEBO.ai is a cutting-edge AI-powered Experience Management solution that harnesses the power of artificial intelligence to provide a more holistic customer experience, employee experience, and digital research capabilities. Our actionable insights have helped clients including BMW, Bupa Arabia, and VISA across the Middle East, Africa, and Asia. Our wide range of AI-powered tools enables companies to connect with their customers at every touch point to gauge their experience and further elevate the overall experience throughout the journey.

Leveraging our diverse audience panel, we delve deep into data silos for market research to further enhance your customer experience. Our solutions cater to a diverse set of industries ranging from banking, government, healthcare, insurance, education, and ecommerce.

Using our AI-powered SaaS platform, businesses can turn detractors into promoters, get the pulse of their employees, reduce customer churn, and research their potential products and services using our vast global audience panels.

To know more please visit our website – www.survey2connect.com

Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact centre, the Calabrio ONE workforce performance suite enriches human interactions and empowers your contact center as a brand guardian. We unlock the true voice of the customer and deliver what brands crave: engaging interactions, business intelligence, and profit. Only Calabrio ONE unites

workforce optimization, human agent and virtual agent(BOT) analytics and business intelligence solutions into a true-cloud, enterprise-grade suite that is as agile as your business needs. Calabrio Inc is headquartered out of Minneapolis, USA with a global presence and a delivery centre in Noida,India.

Visit our demo centre to see how Calabrio will improve your contact centre performance: www.calabrio.com/resource-center/demo-center/

To know more please visit our website – www.calabrio.com

Founded in 2014, SquadStack is India’s most trusted telecalling outsourcing partner. They are a technology and data-driven alternative to conventional telecalling setups, combining ‘People’, ‘Systems’ & ‘Knowledge’ to enable leading businesses to scale with enhanced flexibility, improved conversions, reduced CAC, and rich, actionable insights. SquadStack’s community of telecallers connects with 300K+ leads every day for top businesses & BFSI players like AngelOne, Bajaj Finserv, Kotak Securities, Redbus, Delhivery, Moneyview, InCred, etc.

To know more please visit our website – www.squadstack.com

Founded in 2005 and strategically headquartered in Noida, The Company offers comprehensive business support services using various technology, digital tools, assets, right talent and methodologies to provide greater value for customers/clients. Primarily helping companies with their digital transformation journeys in terms of customer life cycle management enhancing the customer experience.

To know more please visit our website – www.iccs-bpo.com

Founded in 2017, Simplifai is a secure global Process Automation company. With its headquarters in Oslo, Norway, the company has offices in India, the Netherlands, Sweden, and Ukraine. We bring Process Automation to the future workforce today by making AI solutions accessible for all. We deliver AI-powered solutions to streamline operations by automating the processing of written communications. Our AI Automation platform creates Simplifai Archiver, Claims Handling, Document Handling, Debt Collection, and Customer Service solutions. By reading, extracting and responding to customer inquiries, applications, claims, etc in full compliance with GDPR and industry standards, our no-code SaaS solutions simplify the way people work. With future-ready AI-powered solutions, we help businesses enhance customer experience, foster workforce satisfaction, and improve the overall performance of the company. Onboard Simplifai for a new era of automation.

To know more please visit our website – www.simplifai.ai

Ushur delivers the world’s first AI-powered Customer Experience Automation™ (CXA) platform purpose-built from the ground up to intelligently automate entire customer journeys end to end. Designed to provide delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of enterprise intelligence. It combines Conversational Automation and Knowledge Work Automation in a secure, no-code, cloud-native SaaS platform to digitally transform every step of the complete enterprise customer experience, from Micro-Engagements™ to entire customer journeys. Backed by leading investors including Third Point Ventures, 8VC, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation solutions are currently in production at some of the leading healthcare and insurance companies across the globe, including Irish Life, Aflac, Unum, Aetna, Cigna and Tower Insurance.

To know more please visit our website – www.ushur.com

Maxicus, a KocharTech company, derives the name from our goal of Maximizing Customer Experience. We leverage technology, powered by a human touch, to create value and deliver exceptional results for our clients and their customers. We are digitally transforming business processes by designing innovative, scalable solutions using AI and ML technologies. We create effective one-to-one customer journeys, promote efficient back-office & tech support, enable virtual commerce, and offer best-in-class data annotation services. Our expertise in leveraging digital technology, combined with a deep understanding of consumer behaviour, makes us perfectly poised to build scalable solutions for all business needs!

• Customer Lifecycle Management
• Revenue Growth
• Phygital Video-commerce
• Online Reputation Management
• Tech Support
• Content & Cataloging
• Back Office Support

Bahwan CyberTek (BCT) is a leading global provider of digital transformation solutions. Established in 1999, BCT has 4000+ associates and a track record of serving 1000+ customers, including Fortune 500 companies. BCT’s products and services cater to industries like Oil & Gas, Telecom, Power, Government, Banking, Retail, and SCM/Logistics. Operating in 20 countries across North America, the Middle East, Far East, Africa, and Asia, BCT excels in delivering outcome-based solutions. Bahwan CyberTek BCT’s DropThought is a customer feedback platform that helps businesses collect, analyze and act on customer feedback in real-time. It allows businesses to understand customer sentiment and make data-driven decisions to improve their products and services.

To know more please visit our website – www.bahwancybertek.com

Founded in the year 2010, Sincetele has been a shining example of excellence in delivering top-notch outsourcing services to businesses. With a commitment to reliability, innovation, and client satisfaction, we have become a major force in the outsourcing market. From the beginning, our goal has been to establish mutual trust and a shared commitment to success. We are committed to providing organizations with solutions, not simply services, but to help them achieve their objectives. With over a decade of experience, we offer a wide range of services, including IT outsourcing, back office operations, and customer support. Our team of seasoned professionals is committed to figuring out each client's particular demands and creating solutions that produce tangible results. We prioritize innovation, continuously investing in training and adopting the latest technologies to deliver enduring solutions. In an ever-evolving business landscape, innovation is an essential key in staying ahead in a business environment. Our collaborative, client-centric approach ensures tangible and measurable results, keeping our clients ahead in an ever-evolving business landscape.

To know more please visit our website – www.sincetele.com