Featured Speakers
Govindaraj Avasarala
Head CXX (Customer Experience Excellence)
Vodafone Idea Limited
Utkarsh Somaiya
Head – Digital Transformation & Customer Analytics
Aditya Birla Group
Rajdeep Charan
Head Service Operations & CRM
Eureka Forbes
Rajesh Kumar
Head CRM Customer Experience Service Quality and Customer Service
Tata Capital
Satpreet Chelawat
Head - Customer Obsession and Transformation
Axis Bank
Shweta Srivastava
Chief Customer Experience Officer
Tata CliQ
Arpit Raj
Head – Customer Service & Logistics
Godrej Consumer Products
Rakesh Gupta
Head – Customer Services & Customer Experience
Panasonic Life Solutions
Neelakshi Shalla
Head - Transformation Program, Customer Service, Claims & Operational Risk
Bharti AXA Life Insurance
Dhyanendra Bhangre
Head of Technology (Digital) - Customer Experience
Mahindra & Mahindra
Prabhat Ranjan
Head – Customer Service
ICICI Securities
Rajnish Sharma
Director - Customer Management India and South West Asia Operating Unit
The Coca-Cola Company
Prasad Pimple
Executive Vice President & Head Digital Business Unit
Kotak Life
Amit Chawla
Head - Digital Projects
Godrej & Boyce Mfg. Co. Ltd.
Varkey Joseph
Head - Customer Experience
Raymond
Ayushi Verma
Head - Digital Transformation
L&T Finance.
Francis Rodrigues
Senior Vice President - E-Commerce & Digital Marketing