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Organizations are indeed getting ready for the future by looking beyond conventional CX methods, to place digital experiences first and evolving along with their modern consumers. The pandemic has pushed consumers towards digital channels & has significantly increased customer expectations.
With digital transformation and interaction becoming a norm, there has been an increase in the usage of smart technologies to assist customers with AI and machine learning enabling brands to gain a more accurate understanding of its customers to serve them effectively.
The success of every business today majorly depends on the experience it provides to its customers. Customers today expect seamless, omni-channel service which provide them with necessary information and support to make informed decisions.
This exclusive conference will bring in the best minds across India to share and explore new innovative ways to connect & communicate with your customers with new age tools & technologies, building trust while putting the customer first and ensuring personalised experience in the digital age.
Featured Speakers
Sandeep Sachdeva
Customer & Seller Experience - Head
Snapdeal
Sahil Sethi
Director - Loyalty
JW Marriott
Parul Gupta
Associate Vice President
Junglee Games
Gaurav Prakash
Regional Head of Strategic Business
Freshworks
Angad Wadia
Chief Operating Officer - Retirement Business
Bajaj Capital
Ramesh Rajagopalan
Executive Vice President & Head - Customer Services & Network Strategy
VE Commercial Vehicles Ltd.
Paridhi Nagar
Learning Consultant
Adobe
Monish Vohra
EVP and Head Operations
SBI Card
Ramesh Choudhary
CEO & Founder
Sarv.com
Prasad DR
Enterprise Account Director
Zendesk
Kumar Chandan
Head - Customer Service North& South
Panasonic
Ankit Tandon
CVP & Head - Digital Customer Onboarding
Max Life Insurance
Mohit Patle
Senior Director and Regional Business Head
Freshworks
Neha Gupta
Head of Digital Experience APAC Community Operations
Uber
Walter Menezes
Country Head – India and SAARC
Calabrio
Anamika Chatterjee
Head - Customer Service Retail Finance
Hero Fincorp
Vipin Kaul
Senior Business Leader- Learning Solutions
Adobe
Digamber Bahuguna
SVP - Customer Experience Airtel Business (India & Global)
Airtel
Koushik Jain
Principal Solutions Consultant
Zendesk
Swapnil Sant
Head - Customer Service Operations
Tata CliQ
Vinay Kumar
Chief Information Officer
McDonald's India – North and East
Nimesh Pandey
Head of Regional Presales
Freshworks
Rajat Mathur
Head - Consumer Marketing & Innovations (Digital First)
Dabur India Limited
Anuj Chopra
Chief Operating Officer
Haier
Shashi Ranjan
Head - Customer Experience
Dr Lal PathLabs
Saurabh Gupta
Group CIO
SAR Group
Rajiv Kenue
Executive Vice President-Electrical Consumer Durables
Havells India Ltd
Anubhav Mehrotra
Vice President Customer Experience
Tata 1mg
Nitish Dube
Head – Products
Max Healthcare
Vasudha Girdhar
Head of Brand and Digital Transformation, Global Business
Hero MotoCorp
Vibha Sarin Prabhakar
Chief Experience Officer
Shriram Automall
Sanjay Tiwari
Head- Operations, Customer Experience (CX) & Reinsurance Strategy
HDFC Life
Kartik Sachdev
Growth & Loyalty Head
Apollo 24|7
Who should Attend
Heads/Directors/ CXO/Vice Presidents in:
- Customer Experience
- Contact Centre
- Customer Care
- Innovation & Technology
- Digital Channels
- Customer Analytics
- Customer Support
- Customer Service
- Customer Relations
- Customer Operations
- Service Delivery
Key themes to be Addressed
Immaculate CX practices for the next decade.
Technology and CX: Designing your CX strategy with Analytics
Transforming the Customer Experience AI and ML.
CX Now: Time to transform your B2B Customer Experience
CX Starts with EX: Building Experiences that matter
Demonstrate commercial value of the ROI in CX
Strengthening Internal Communication for Next Gen Experience
Strategic Insight-Managing Customer Expectations to Survive or Thrive
Creating a Customer Centric Culture in your organization.
Innovation & Technology/ Digital Channels
Customer Truth to Action: Utilize VOC and consumer analytics to enhance your customer experience.
Innovation is the Future - The Key to innovate and upgrade your Customer Experience.
Why you should Attend
The 18th Edition CX Strategy Summit & Awards 2024 will feature case studies, thought leader sessions, panel discussions, and more to examine the best techniques for improving customer experience. This event will serve as a roadmap for you to create and provide a consistent client experience.
Where else will you get the opportunity to meet senior CX professionals from around the industry?
Where else will you be able to compare best practices and have an open discussion about your problems?
Where else can you learn what it takes to develop the greatest CX strategies?
Where else can you learn about the latest CX technology and measurement tools?
Awards Categories
CX Personality Of The Year
CX Vendor Excellence Award
CX Technology Implementation Of The Year
CX Leader Of The Year
Seamless Omni channel Experience Strategy
Best Contact Centre Experience
Customer Experience Team Of The Year
Digital Experience Strategy Of The Year
How Sponsoring this event will help you
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Learn from the industry
Know what the industry needs today: Know from the key decision makers what are the real trends and major challenges in CX industry they are facing, what are the apt solutions they are looking for etc. Know how your services will benefit them.
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Know your customer one on one
Network and interact directly with your potential customers. This would help you identify if the customer is actually in the need of the solution, what are his major challenges, what is his budget for the same, what are the other options he is looking for in the market.
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Build New Sales Leads
The event is attended by the most senior-level decision makers, connecting with them in a collaborative environment by showcasing your services either by exhibiting or taking part in the programme, increases your chances of building strong sales pipeline and potential clients.
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Brand Visibility
Showcasing your company at event attended by top head establishes your company, in the eyes of your prospects and your existing clients.
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New Business Partnerships
Target your best prospects in a positive, collaborative environment where they are open to new ideas. Attendees are always looking for exciting new partnering opportunities. Our webinars offer you an ideal opportunity to make contact and future business.
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Scheduled Meetings
Schedule 1:1 meetings with executives who hold budget and are specifically interested in your solutions.
Glimpse of Previous Edition
Media Highlights
Testimonials
Julie Frino
Shriram Finance Limited
Attending this Conference will help you to understand the Solutions, identifying the best practise used by their industries It will also help you to find a solution partner.
Siddhartha Banerjee
BSH Home Appliances India
Good Session to understand best practices of improving customer experiences
Arvind Singh
Worldline
Very insightful. Worth attending session as there are multiple take away. Very well organized & executed
Ashish Gosavi
Universal Sompo General Insurance
This is a great forum to understand how everyone is passionating taking steps to improve & provide a great experience to customers.
Rajendra Gadiyar
Quantum Asset Management Co Pvt Ltd
Excellent value addition out of box thinking, knowledge
Vijayaraghavan Krishnamurthy
iQuippo
Go for it! Superb event which was well organized and professionally executed
Ashish Gosavi
Universal Sompo General Insurance
This is a great forum to understand how everyone is passionating taking steps to improve & provide a great experience to customers.
Chandrasen Manjrekar,CFP
Quantum Asset Management
Very enlighten and enriching experience in terms & takeaway from this program. Great learning happiness programme throughout the day. All sessions were very useful for customer experience perspective.
Nilima Palav
CMA CGM
I am glad I attended this CX summit. I must say it was an excellent experience. The session was insightful and engaging and I learned a lot about the latest solutions in field of CX. The thought leaders who spoke at the event provided valuable direction and guidance, which I found extremely helpful overall. I would highly recommend the CX summit to stay up to date on the latest trends and developments in CX.