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Wednesday, 9th September 2026
Taj MG Road, Bengaluru
Customer Experience has transcended from a supportive function to a strategic powerhouse driving product and service excellence. Ignoring the impact of CX is no longer an option; it's a critical differentiator in today's competitive landscape. Prioritizing CX is paramount for cultivating strong customer connections, leveraging them as invaluable assets for enhancing brand visibility and loyalty.
Today, organizations are preparing for the future by shifting from traditional CX approaches to prioritizing digital experiences and adapting alongside modern consumers. The integration of smart technologies, powered by AI and machine learning, enables brands to gain precise insights into customer behaviours and preferences, ensuring tailored and effective service delivery. The success of every business hinges on delivering seamless, omni-channel experiences that empower customers with information and support for informed decision-making.
Striking the right balance in meeting customer expectations presents a significant challenge. However, with a well-defined CX strategy and deep insights into customer needs, businesses can create impactful and memorable experiences that resonate.
At this summit, industry leaders from across UAE converge to explore and share innovative strategies for connecting and communicating with customers using state-of-the-art tools and technologies. 24th Edition CX Strategy Summit & Awards 2026 provides a platform to learn how to build trust, prioritize customer-centricity, and deliver personalized experiences that define success in the digital age.
Recognising leaders and organisations setting new benchmarks in customer experience across India.
Nominations open from 1st June 2026
Last day to submit nominations is 5th September 2026
Winners announced on 8th September 2026 via email
Awards at 25th CX Strategy Summit · 9th September 2026 · Taj MG Road, Bengaluru
Partnering with the 25th Edition of CX Strategy Summit & Awards 2026 will help you brand and promote your services to a diverse group of senior CX decision-makers. Top industry leaders eager to explore tools transforming Customer Experience will attend this milestone summit.
Know what the industry needs from key decision makers — real trends, major challenges, and the solutions they're actively seeking for CX transformation.
Network directly with potential customers. Identify real needs, budgets, and competing options in a collaborative, high-trust environment.
Connect with senior-level decision makers and build a strong sales pipeline by showcasing your services to the most relevant audience.
Establish your company in the eyes of prospects and existing clients by showcasing at an event attended by India's top CX executives.
Target your best prospects in an open, collaborative environment where attendees are looking for exciting new partnership opportunities.
Schedule targeted meetings with budget-holding executives who are specifically interested in your solutions and services.
