Event Sponsors

DevRev, an AI-native platform that unifies customer support and product development connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.

Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. Used by thousands of companies in search of low-latency analytics and customizable LLMs to thrive in this era of GenAI.

DevRev has raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. DevRev is also featured on the Forbes 2024 list of America’s Best Startup Employers.

Founded in October 2020 by Dheeraj Pandey, former Co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.

To know more please visit our website – https://devrev.ai/

Deloitte: One of the leading professional services firms

Locobuzz is a unified customer experience management platform that empowers brands to connect meaningfully with their customers across digital touchpoints. By integrating advanced AI, machine learning, and real-time analytics, Locobuzz transforms raw data into powerful customer insights—enabling brands to deliver personalized, proactive, and consistent experiences at scale.

Founded in 2015, Locobuzz has rapidly grown into a global force in the realm of digital customer engagement. Today, it proudly serves over 400+ global brands, including several Fortune 500 companies, across industries such as BFSI, automotive, telecommunications, hospitality, retail, and e-commerce—helping them thrive in the age of digital transformation.

AI at the Core^TM : At the heart of Locobuzz lies an ever-evolving AI engine that fuels its robust capabilities—ranging from intelligent social listening and sentiment analysis to predictive customer care, conversational AI, and brand reputation management. The platform’s AI doesn’t just automate tasks; it augments decision-making, identifies emerging trends, and empowers brands to act with agility and confidence.

Customer-Centric Innovation: Locobuzz believes that great CX is built when technology, empathy, and strategy intersect. Every feature and innovation is designed to enable brands to be more responsive, more human, and more aligned with their customers’ expectations.

Key Offerings:

• Social Listening & Analytics: Real-time insights into customer sentiments and market trends
• AI-Powered Helpdesk: Omnichannel customer service with intelligent automation
• Reputation Management: Protect and elevate your brand’s digital perception
• CRM & Ticketing Integration: Seamless workflows to close the loop on every customer interaction
• CX Intelligence: Dashboards and analytics that turn engagement into growth

Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites, and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world.

To know more please visit our website – www.zendesk.com

Numr is an innovative Customer Experience and Journey Analytics platform that helps businesses capture, understand, and act on customer insights in real time. At the core of Numr’s offering are two interconnected product lines—Customer Experience Management (CXM) and Customer Journey Analytics (CJA) designed to work independently or in tandem for maximum impact.

Customer Experience Management (CXM):
Numr’s CXM platform gathers customer feedback across all touchpoints, from post-purchase surveys to customer support interactions. It uses advanced text analytics to uncover key themes, allowing businesses to identify customer pain points and trends. CXM features customizable dashboards, real-time alerts, and workflows that empower teams to break down silos and take immediate action on feedback.

Customer Journey Analytics (CJA):
Building on CXM’s foundational insights, CJA tracks the entire customer journey in real time, analyzing interactions across the lifecycle. It employs predictive analytics to cluster similar behaviors, flagging “deviant” or high-risk actions such as increased support calls or reduced purchases. CJA provides individualized customer scores that predict behaviors like loyalty or likelihood to churn, empowering businesses to act proactively to improve satisfaction, retention, and ultimately, revenue.

Together, Numr’s CXM and CJA tools turn complex customer data into actionable insights, giving businesses the power to make every interaction a reason for customers to stay

To know more please visit our website – www.numrcxm.com

SurveySensum, founded in 2018, is an AI-enabled omnichannel customer feedback platform that provides real-time, affordable, actionable and accessible consumer insights for enterprises. Headquartered in Singapore and successfully expanded to the US, Asia and beyond, the platform enables easy creation and sharing of surveys across channels like WhatsApp, SMS and Email. It leverages AI and ML to automatically analyze open-ended feedback in multiple languages including Asian Native languages and English. Users get real-time alerts on negative sentiment for quick resolution.

With a vision to transform market research, SurveySensum has partnered with over 500+ enterprises across 40 countries in sectors like FMCG, Telecom, Banking, Retail etc. It has helped them get real-time customer feedback, boost satisfaction and retention while enabling actionable insights and cost savings.

Led by Founder Rajiv Lamba, SurveySensum aims to further expand globally. By facilitating multi-channel, real-time customer feedback and helping close the loop, SurveySensum unlocks the true potential of the Voice of Customer program for enterprises.

To know more please visit our website – www.surveysensum.com/

Acefone is a cloud-based communication platform for businesses with powerful products, including Interactions Hub, Contact Center Studio, API Connect, and Campaigns. These products are developed keeping customer experience as priority. Serving over 500 enterprises, Acefone has a proven track record of across industries with 20+ pre-built integrations.

With 99.95% uptime guarantee, Acefone offers enhanced productivity, high-quality business communication for sales and customer success. Acefone's wide range of oerings enables businesses to optimize their communication infrastructure, increase productivity, and enhance customer experiences irrespective of their geographical locations. Its intuitive dashboard filled with insights provides rich features including omnichannel interactions, mobile CLI, interactive voice response (IVR), auto-dialer , campaign management, and more. It allows organizations to manage inbound and outbound calls, as well as other channels such as WhatsApp, chat, and SMS - all from a single platform.

To know more please visit our website – www.acefone.com

C-Zentrix is a specialist in contact center and customer experience technology. It is amongst the leading software product companies of the world providing best-in-class contact centre software and enterprise level software for superior customer experience. C-Zentrix was developed with a vision of creating next-generation, simplified contact center technology solution by offering customer engagement centers to enable better communication and provide a 360° experience to the end customer.

Our voice products and solutions are extensively used for Predictive Dialing, Inbound/Outbound Skill based call routing, Interactive Voice Response System (IVRS), IPBX, Voice and Screen Loggers, Callblast, Missed Call etc.

Our digital products includes Helpdesk/Ticketing CRM and lead management solution (LMS) which enable our customers across industries to provide a better customer experience for their end customers bringing in higher productivity for the business.

C-Zentrix Omnichannel is an all-in-one customer experience solution. It includesvoice, non-voice like chat, SMS, Social Media (WhatsApp, Facebook, Twitter, Instagram etc) along with Helpdesk CRM. It is transforming Customer Experience to new heights. C-Zentrix’s AI in contact center solution provides Voice bots, Chatbots, live call analytics. post call analytics and sentiment analysis. With AI agents, the next level of automation is getting delivered.

C-Zentrix has presence across 4 continents with a special focus on the emerging markets. We are a market leader in India and rapidly growing in new geographies. C-Zentrix works with organizations across industries to power their customerengagement centers.

To know more please visit our website – www.c-zentrix.com/

rebootXP, the newest venture from Linear Marketing Group, represents a bold leap into the future of customer experience. Building on the legacy, rebootXP is strategically positioned to serve the dynamic Indian market by blending deep local insights with global expertise.

With a workforce of over 2,000 skilled professionals, rebootXP is built on the pillars of ethical integrity, innovation, and a relentless pursuit of excellence. Our mission is simple yet powerful: to deliver transformative solutions that empower businesses, enhance customer engagement, and drive sustainable growth.

In today’s fast-paced world, organizations need more than just outsourcing - they need a trusted partner who can anticipate challenges, adapt swiftly, and execute flawlessly. That’s where rebootXP stands apart. Whether it’s navigating complex customer journeys, embracing cutting-edge technologies, or fostering meaningful relationships, we ensure every interaction leaves a lasting impact.

At rebootXP, our promise is clear: Choose us, and Consider it Done. It’s not just about doing business; it’s about rewriting possibilities. It’s time to reboot.

To know more please visit our website – https://rebootxp.com/

At SurveySparrow, we’ve seen the reality of customer experience teams everywhere: there’s no shortage of feedback, but there’s a shortage of clarity.

Data piles up across systems—spreadsheets, surveys, reviews, tickets, and social media. By the time insights surface, it’s often too late to act. And instead of improving customer journeys, teams get stuck managing tools, cleaning data, and preparing reports.

We built SurveySparrow to change that.

Our platform brings every customer voice into one place, eliminating silos and cutting through the noise. More importantly, it makes feedback easy to understand and even easier to act on. With intuitive dashboards, AI-powered insights, and real-time alerts, teams don’t just see what customers are saying—they know what to do next.

And that’s the difference.

Listening alone doesn’t improve experiences; action does. SurveySparrow helps businesses close the loop quickly, resolve issues before they escalate, and turn feedback into measurable outcomes. Customers feel heard, problems get solved faster, and loyalty grows naturally.

The value extends across the organization: executives get clear direction instead of raw data, managers gain the confidence to make better decisions, and frontline teams have the insights they need to create moments that matter.

Trusted by global brands such as TATA Digital, Audi, Decathlon, Dream11, Meesho, and Godrej, SurveySparrow is more than just a feedback tool. It’s a partner that helps businesses move beyond collecting responses to creating lasting impact. Because when customer voices shape decisions, experiences improve—and businesses thrive.

To know more please visit our website – https://surveysparrow.com/

Sprinklr is a leading enterprise software company that unifies customer-facing teams, tools, and touchpoints on a single, AI-powered platform. Sprinklr's unified customer experience management (Unified-CXM) platform helps companies drive seamless collaboration between teams, improve productivity, reduce costs, protect brand health and deliver seamless customer experiences.

Reduce customer service costs by up to 33% with the next generation customer service platform

Sprinklr’s unified AI-powered customer service platform helps enterprises deliver higher customer satisfaction at lower costs. By bringing together voice, digital and social channels, teams can improve CX with consistent interactions across channels.

The core tenets of Sprinklr’s customer service platform are also its key differentiators: Digital-first, channel-less, powered by unparalleled AI.

Sprinklr hosts data in data centers located in the United States and Europe

To know more please visit our website – www.sprinklr.com/

Rezo.ai is a Unified Agentic AI platform for Enterprises that revolutionizes Customer Experience operations with AI-powered solutions and real-time support. With our comprehensive suite of products we empower enterprises to streamline customer interactions, enhance agent performance, and optimize business functions for greater efficiency and success.

Our products enable multi-lingual customer conversations, automated tagging, accurate speech-to-text conversion, SOP-driven audits, and more, all powered by our deep integration with LLMs and data analytics. With Rezo.ai, enterprises can achieve higher productivity, increased revenue generation, overhead reduction, and uncover valuable insights into customer interactions.

To know more please visit our website – www.rezo.ai/

As a global market leader for over a decade, CTRL Service- a key part of the EuroAsia Group, is dedicated to helping businesses unlock the full potential of their brand and customer experience. Specializing in comprehensive mystery shopping services, we provide valuable insights that allow organizations to enhance brand performance and improve customer satisfaction.

Our expert team works closely with companies across various sectors, using our global expertise to reveal the hidden truths behind customer interactions and experiences. By uncovering these critical insights, we enable businesses to refine their strategies, optimize operations, and create more impactful, customer-centric solutions.

At CTRL Service, we believe that actionable data is the key to sustainable growth. With our commitment to excellence and precision, we help businesses stay ahead in today’s competitive market by transforming insights into tangible results that elevate the customer journey and drive long-term success.

Partner with us to harness the power of mystery shopping and deliver exceptional, data-driven customer experiences that set your brand apart. Together, we can build a future of unparalleled customer satisfaction and growth

To know more please visit our website – https://ctrlservice.in/