DevRev, an AI-native platform that unifies customer support and product development connects
end users, sellers, support, product people, and developers, reducing 9 business apps and
converging 6 teams onto a common platform.
Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and
analytics, enabling SaaS companies to increase product velocity and reduce customer churn.
Used by thousands of companies in search of low-latency analytics and customizable LLMs to
thrive in this era of GenAI.
DevRev has raised $100 million in funding from investors like Khosla Ventures and Mayfield
at a $1.1 billion valuation. DevRev is also featured on the Forbes 2024 list of America’s
Best Startup Employers.
Founded in October 2020 by Dheeraj Pandey, former Co-founder and CEO of Nutanix, and Manoj
Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of
innovation, helping thousands of companies thrive in the rapidly evolving landscape of
AI-driven SaaS.
To know more please visit our website –
https://devrev.ai/
Deloitte: One of the leading professional services firms
Deloitte is one of the world’s largest and most diversified professional services organisations, providing assurance & advisory, tax, management consulting, and enterprise risk management services through more than 411,951 professionals in more than 150 countries. Our organisation includes a unique portfolio of competencies integrated in one industry-leading organisation. Deloitte Touche Tohmatsu India LLP (DTTI LLP) is a member firm in India that provides non-audit consulting services. Our experienced professionals deliver seamless, consistent services wherever our clients operate.
Locobuzz is a unified customer experience management platform that empowers brands to
connect meaningfully with their customers across digital touchpoints. By integrating
advanced
AI, machine learning, and real-time analytics, Locobuzz transforms raw data into powerful
customer insights—enabling brands to deliver personalized, proactive, and consistent
experiences at scale.
Founded in 2015, Locobuzz has rapidly grown into a global force in the
realm of digital
customer engagement. Today, it proudly serves over 350 global brands, including
several
Fortune 500 companies, across industries such as BFSI, automotive,
telecommunications,
hospitality, retail, and e-commerce—helping them thrive in the age of digital
transformation.
AI at the Core:
At the heart of Locobuzz lies an ever-evolving AI engine that fuels its robust
capabilities—ranging from intelligent social listening and sentiment analysis to predictive
customer care, conversational AI, and brand reputation management. The platform’s AI doesn’t
just automate tasks; it augments decision-making, identifies emerging trends, and empowers
brands to act with agility and confidence.
Customer-Centric Innovation:
Locobuzz believes that great CX is built when technology, empathy, and strategy intersect.
Every feature and innovation is designed to enable brands to be more responsive, more human,
and more aligned with their customers’ expectations.
Key Offerings:
Zendesk started the customer experience revolution in 2007 by enabling any business
around the world to take their customer
service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers
billions of conversations,
connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email,
messaging, social
channels, communities, review sites, and help centers. Zendesk products are built with love to be loved.
The company was
conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today
employs more
than 4,000 people across the world.
To know more please visit our website –
www.zendesk.com
Numr is an innovative Customer Experience and Journey Analytics platform that helps businesses capture, understand, and act on customer insights in real time.
At the core of Numr’s offering are two interconnected product lines—Customer Experience Management (CXM) and Customer Journey Analytics (CJA) designed
to work independently or in tandem for maximum impact.
Customer Experience Management (CXM):
Numr’s CXM platform gathers customer feedback across all touchpoints, from post-purchase surveys to customer support interactions. It uses advanced text
analytics to uncover key themes, allowing businesses to identify customer pain points and trends. CXM features customizable dashboards, real-time alerts, and
workflows that empower teams to break down silos and take immediate action on feedback.
Customer Journey Analytics (CJA):
Building on CXM’s foundational insights, CJA tracks the entire customer journey in real time, analyzing interactions across the lifecycle. It employs predictive
analytics to cluster similar behaviors, flagging “deviant” or high-risk actions such as increased support calls or reduced purchases. CJA provides individualized
customer scores that predict behaviors like loyalty or likelihood to churn, empowering businesses to act proactively to improve satisfaction, retention, and
ultimately, revenue.
Together, Numr’s CXM and CJA tools turn complex customer data into actionable insights, giving businesses the power to make every interaction a reason for
customers to stay
To know more please visit our website –
www.numrcxm.com
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SurveySensum, founded in 2018, is an AI-enabled omnichannel customer feedback platform that provides real-time, affordable, actionable and accessible consumer insights for enterprises. Headquartered in Singapore and successfully expanded to the US, Asia and beyond, the platform enables easy creation and sharing of surveys across channels like WhatsApp, SMS and Email. It leverages AI and ML to automatically analyze open-ended feedback in multiple languages including Asian Native languages and English. Users get real-time alerts on negative sentiment for quick resolution.
With a vision to transform market research, SurveySensum has partnered with over 500+ enterprises across 40 countries in sectors like FMCG, Telecom, Banking, Retail etc. It has helped them get real-time customer feedback, boost satisfaction and retention while enabling actionable insights and cost savings.
Led by Founder Rajiv Lamba, SurveySensum aims to further expand globally. By facilitating multi-channel, real-time customer feedback and helping close the loop, SurveySensum unlocks the true potential of the Voice of Customer program for enterprises.
To know more please visit our website –
www.surveysensum.com/
Acefone is a cloud-based communication platform for businesses with powerful products, including Interactions Hub, Contact Center Studio, API Connect, and Campaigns.
These products are developed keeping customer experience as priority. Serving over 500 enterprises,
Acefone has a proven track record of across industries with 20+ pre-built integrations.
With 99.95% uptime guarantee, Acefone offers enhanced productivity, high-quality business communication for sales and customer success.
Acefone's wide range of oerings enables businesses to optimize their communication infrastructure, increase productivity, and enhance customer experiences irrespective of their geographical locations.
Its intuitive dashboard filled with insights provides rich features including omnichannel interactions, mobile CLI, interactive voice response (IVR), auto-dialer , campaign management, and more.
It allows organizations to manage inbound and outbound calls, as well as other channels such as WhatsApp, chat, and SMS - all from a single platform.
To know more please visit our website –
www.acefone.com
To know more please visit our website –
https://rebootxp.com/
As a global market leader for over a decade, CTRL Service- a key part of the EuroAsia Group, is dedicated to helping businesses
unlock the full potential of their brand and customer experience. Specializing in comprehensive mystery shopping services, we
provide valuable insights that allow organizations to enhance brand performance and improve customer satisfaction.
Our expert team works closely with companies across various sectors, using our global expertise to reveal the hidden truths behind
customer interactions and experiences. By uncovering these critical insights, we enable businesses to refine their strategies, optimize
operations, and create more impactful, customer-centric solutions.
At CTRL Service, we believe that actionable data is the key to sustainable growth. With our commitment to excellence and precision,
we help businesses stay ahead in today’s competitive market by transforming insights into tangible results that elevate the customer
journey and drive long-term success.
Partner with us to harness the power of mystery shopping and deliver exceptional, data-driven customer experiences that set your
brand apart. Together, we can build a future of unparalleled customer satisfaction and growth
To know more please visit our website –
https://ctrlservice.in/