Featured Speakers

Simran Ramchandran
Simran Ramchandran

Head - CEX , Ecom & MarTech Platforms

Aditya Birla Group
Rajesh Kumar
Rajesh Kumar

Head CRM; Customer Experience, Service Quality and Customer Service

Tata Capital
Neeraj Bhalla
Neeraj Bhalla

Group VP- Head Digital Projects - GTO

Mahindra Group
Ashis Rout
Ashis Rout

Sr. Vice President Tech & Digital

HDFC Bank
Shammi Kapoor
Shammi Kapoor

SVP & Head Operations

Tata AIG General Insurance Company Limited
Mousumi Lahiri Roy
Mousumi Lahiri Roy

Vice President & Head Customer Experience & Insights

Aditya Birla Capital
Dipakshi Khaira
Dipakshi Khaira

Vice President & Head Customer First

Bajaj Allianz Life Insurance
Zeenat Mongal
Zeenat Mongal

Vice President – Customer Experience

ICICI Lombard
Dr. Biswajit Rath
Dr. Biswajit Rath

Head Analytics, CX & Digital Technology

Raymond Limited
Neharika Agarwal
Neharika Agarwal

Vice President & Head-Analytics & Distribution Strategy

Bharti AXA Life Insurance
Shiladitya Shyamal G
Shiladitya Shyamal G

Director Product & Innovation

Mastercard
Vaibhav Baweja
Vaibhav Baweja

Head of Digital Business

Bestseller India
Dr. Roy Kshemendra
Dr. Roy Kshemendra

Head of Communications & Customer Centricity Agency Business

Tata AIA Life Insurance
Tufail Ali
Tufail Ali

Head - Digital Acquisition and Capability Building

ICICI Prudential Life Insurance Company Limited
Nikhil Asopa
Nikhil Asopa

Head Of Customer Service

Tata Digital
Saurabh Baluja
Saurabh Baluja

Head - Digital Business (B2C/B2B/Omni)

Arvind Fashions Limited
Rani Archana Daniel
Rani Archana Daniel

Head - Customer Excellence

Tata Motors
Rakesh Gupta
Rakesh Gupta

Head- Customer Services and Customer Experience

Anchor by Panasonic
Narendra Motwani
Narendra Motwani

Head- E-commerce

Malabar Gold and Diamonds
Aseem Agrawal
Aseem Agrawal

Head of MarTech

Asian Paints
Jagannath Ojha
Jagannath Ojha

Head of Operations

Metro Brands Limited
Dhaivat Oza
Dhaivat Oza

Vice President - Service Assurance

Vodafone Idea Limited
Ranjit Ganguly
Ranjit Ganguly

Group Head Business Excellence

TATA Power
Gopal Krishnan
Gopal Krishnan

Vice President - Customer Experience & Retention

Star Union Dai-ichi Life Insurance Company Limited
Krish Goswami
Krish Goswami

Head of Strategy & Innovation

Aditya Birla Finance