Featured Speakers

Simran Ramchandran
Simran Ramchandran

Head - CEX , Ecom & MarTech Platforms

Aditya Birla Group
Rajesh Kumar
Rajesh Kumar

Head CRM; Customer Experience, Service Quality and Customer Service

Tata Capital
Ashis Rout
Ashis Rout

Sr. Vice President Tech & Digital

HDFC Bank
Shammi Kapoor
Shammi Kapoor

SVP & Head Operations

Tata AIG General Insurance Company Limited
Harish Vellaty
Harish Vellat

Marketing Leader, Asia

Microsoft
Dipakshi Khaira
Dipakshi Khaira

Vice President & Head Customer First

Bajaj Allianz Life Insurance
Amlan Singh
Amlan Singh

Head - Operations & Customer Service

IIFL
Siddharth Jhunjhunwala
Siddharth Jhunjhunwala

CEO and Co-founder

SpiderX AI
Dr. Biswajit Rath
Dr. Biswajit Rath

Head Analytics, CX & Digital Technology

Raymond Limited
Vaibhav Baweja
Vaibhav Baweja

Head of Digital Business

Bestseller India
Ashish Bhat
Ashish Bhat

Co-Founder

Vion Consulting
Nagesh Goyal
Nagesh Goyal

Sr Vice President & Head of Operations

Sinch India
Udit Verma
Udit Verma

CMO & Co-Founder

Trackier
Dr. Roy Kshemendra
Dr. Roy Kshemendra

Head of Communications & Customer Centricity Agency Business

Tata AIA Life Insurance
Tufail Ali
Tufail Ali

Head - Digital Acquisition and Capability Building

ICICI Prudential Life Insurance Company Limited
Apurv Agrawal
Apurv Agrawal

Founder & CEO

SquadStack
Nikhil Asopa
Nikhil Asopa

Head Of Customer Service

Tata Digital
Jayesh Naithani
Jayesh Naithani

Director of Customer Experience- Enterprise

SurveySensum
Rani Archana Daniel
Rani Archana Daniel

Head - Customer Excellence

Tata Motors
Rakesh Gupta
Rakesh Gupta

Head- Customer Services and Customer Experience

Anchor by Panasonic
Narendra Motwani
Narendra Motwani

Head- E-commerce

Malabar Gold and Diamonds
Aseem Agrawal
Aseem Agrawal

Head of MarTech

Asian Paints
Jagannath Ojha
Jagannath Ojha

Head of Operations

Metro Brands Limited
Dhaivat Oza
Dhaivat Oza

Vice President - Service Assurance

Vodafone Idea Limited
Ranjit Ganguly
Ranjit Ganguly

Group Head Business Excellence

TATA Power
Gopal Krishnan
Gopal Krishnan

Vice President - Customer Experience & Retention

Star Union Dai-ichi Life Insurance Company Limited
Krish Goswami
Krish Goswami

Head of Strategy & Innovation

Aditya Birla Finance
Hari Shankar
Hari Shankar

Sr. Vice President- Customer Experience

Future Generali India Insurance Company Limited
Vijaybahu Joshi
Vijaybahu Joshi

Associate Vice President & Head of Experience Design

Jio Platforms Limited (JPL)
Shweta Srivastava
Shweta Srivastava

Vice President and Head of Special Projects ( Customer Operations and Sales)

Mahindra Holidays & Resorts India Limited
Aditya Das
Aditya Das

Director, Head of Growth & Omnichannel Marketing

Cipla