Engage | Innovate | Elevate
Customer Experience has transcended from a supportive function to a strategic powerhouse driving product and service excellence. Ignoring the impact of CX is no longer an option; it's a critical differentiator in today's competitive landscape. Prioritizing CX is paramount for cultivating strong customer connections, leveraging them as invaluable assets for enhancing brand visibility and loyalty.
Today, organizations are preparing for the future by shifting from traditional CX approaches to prioritizing digital experiences and adapting alongside modern consumers. The integration of smart technologies, powered by AI and machine learning, enables brands to gain precise insights into customer behaviours and preferences, ensuring tailored and effective service delivery. The success of every business hinges on delivering seamless, omni-channel experiences that empower customers with information and support for informed decision- making.
Striking the right balance in meeting customer expectations presents a significant challenge. However, with a well-defined CX strategy and deep insights into customer needs, businesses can create impactful and memorable experiences that resonate.
At this summit, industry leaders from across India converge to explore and share innovative strategies for connecting and communicating with customers using state-of-the-art tools and technologies. 19th Edition CX Strategy Summit & Awards 2025 provides a platform to learn how to build trust, prioritize customer-centricity, and deliver personalized experiences that define success in the digital age.
Featured Speakers
Simran Ramchandran
Head - CEX , Ecom & MarTech Platforms
Aditya Birla Group
Rajesh Kumar
Head CRM; Customer Experience, Service Quality and Customer Service
Tata Capital
Neeraj Bhalla
Group VP- Head Digital Projects - GTO
Mahindra Group
Ashis Rout
Sr. Vice President Tech & Digital
HDFC Bank
Shammi Kapoor
SVP & Head Operations
Tata AIG General Insurance Company Limited
Mousumi Lahiri Roy
Vice President & Head Customer Experience & Insights
Aditya Birla Capital
Dipakshi Khaira
Vice President & Head Customer First
Bajaj Allianz Life Insurance
Zeenat Mongal
Vice President – Customer Experience
ICICI Lombard
Dr. Biswajit Rath
Head Analytics, CX & Digital Technology
Raymond Limited
Neharika Agarwal
Vice President & Head-Analytics & Distribution Strategy
Bharti AXA Life Insurance
Shiladitya Shyamal G
Director Product & Innovation
Mastercard
Vaibhav Baweja
Head of Digital Business
Bestseller India
Dr. Roy Kshemendra
Head of Communications & Customer Centricity Agency Business
Tata AIA Life Insurance
Tufail Ali
Head - Digital Acquisition and Capability Building
ICICI Prudential Life Insurance Company Limited
Nikhil Asopa
Head Of Customer Service
Tata Digital
Saurabh Baluja
Head - Digital Business (B2C/B2B/Omni)
Arvind Fashions Limited
Rani Archana Daniel
Head - Customer Excellence
Tata Motors
Rakesh Gupta
Head- Customer Services and Customer Experience
Anchor by Panasonic
Narendra Motwani
Head- E-commerce
Malabar Gold and Diamonds
Aseem Agrawal
Head of MarTech
Asian Paints
Jagannath Ojha
Head of Operations
Metro Brands Limited
Dhaivat Oza
Vice President - Service Assurance
Vodafone Idea Limited
Ranjit Ganguly
Group Head Business Excellence
TATA Power
Gopal Krishnan
Vice President - Customer Experience & Retention
Star Union Dai-ichi Life Insurance Company Limited
Krish Goswami
Head of Strategy & Innovation
Aditya Birla Finance
Who should Attend
Heads/ Directors/ CXO/ Vice Presidents in:
- Customer Experience
- Contact Centre
- Customer Care
- Innovation & Technology
- Digital Channels
- Customer Analytics
- Customer Support
- Customer Service
- Customer Relations
- Customer Operations
- Service Delivery
Key themes to be Addressed
Evolution of CX in a Digital-First Era.
Charting a Customer-Centric Journey to Elevate CX
Fuel Growth with a Unified Customer Data Ecosystem
Next-Gen CX: Powered by Breakthrough Tech
Elevating Experiences with Data-Driven Insights
Age of AI: Revolutionizing CX with Generative AI
Creating Powerful and Differentiated CX
Quantifying Impact of CX: A Practical Framework
Power of Omnichannel Strategy: Finding the Equilibrium
Navigating Market Shifts through Hyper-Personalization
Redefining CX with frictionless engagement
Humanizing Digital Interactions: Delivering Customer Value at Scale
Surviving and Thriving in a Competitive Market: Enabling Innovation
Why you should Attend
The 19th Edition CX Strategy Summit & Awards 2025 will feature case studies, thought leader sessions, panel discussions, and more to examine the best techniques for improving customer experience. This event will serve as a roadmap for you to create and provide a consistent client experience.
Where else will you get the opportunity to meet senior CX professionals from around the industry?
Where else can you learn what it takes to develop the greatest CX strategies?
Where else will you be able to compare best practices and have an open discussion about your problems?
Where else can you learn about the latest CX technology and measurement tools?
Awards Categories
Important Dates and Deadlines
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Nominations for all categories are open from November 22nd, 2024.
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Last day to submit the Nomination is February 20th, 2025, at 5:00 p.m. IST.
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Winners will be announced, on February 24th, 2025, via email so relevant teams can be invited.
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CX Awards will be distributed at 19th CX Strategy Summit & Awards 2025 on February 27th 2025 in Mumbai.
Pricing
1st Early Bird
Till 22nd November 2024
Conference Fees
INR 10,000 + Taxes
Award Nomination Fees
INR 10,000 + 5,000 + Taxes
2nd Early Bird
Till 22nd December 2024
Conference Fees
INR 12,500 + Taxes
Award Nomination Fees
INR 12,500 + 5,000 + Taxes
Standard Rate
Till 24th February 2025
Conference Fees
INR 15,000 + Taxes
Award Nomination Fees
INR 15,000 + 5,000 + Taxes
How Sponsoring this event will help you
Glimpse of Previous Editions
Media Highlights
Testimonials
Sudhakar Gowda
SVARAPPS Technologies
"Me attending the 19th Edition CX Strategy Summit & Awards 2025 was an insightful journey into the future of Customer Experience (CX). The exchange of innovative ideas and strategies with industry leaders left me inspired and better equipped to elevate CX practices in our organization."
Julie Frino
Shriram Finance Limited
Attending this Conference will help you to understand the Solutions, identifying the best practise used by their industries It will also help you to find a solution partner.
Siddhartha Banerjee
BSH Home Appliances India
Good Session to understand best practices of improving customer experiences
Arvind Singh
Worldline
Very insightful. Worth attending session as there are multiple take away. Very well organized & executed
Ashish Gosavi
Universal Sompo General Insurance
This is a great forum to understand how everyone is passionating taking steps to improve & provide a great experience to customers.
Rajendra Gadiyar
Quantum Asset Management Co Pvt Ltd
Excellent value addition out of box thinking, knowledge
Vijayaraghavan Krishnamurthy
iQuippo
Go for it! Superb event which was well organized and professionally executed
Ashish Gosavi
Universal Sompo General Insurance
This is a great forum to understand how everyone is passionating taking steps to improve & provide a great experience to customers.
Chandrasen Manjrekar,CFP
Quantum Asset Management
Very enlighten and enriching experience in terms & takeaway from this program. Great learning happiness programme throughout the day. All sessions were very useful for customer experience perspective.
Nilima Palav
CMA CGM
I am glad I attended this CX summit. I must say it was an excellent experience. The session was insightful and engaging and I learned a lot about the latest solutions in field of CX. The thought leaders who spoke at the event provided valuable direction and guidance, which I found extremely helpful overall. I would highly recommend the CX summit to stay up to date on the latest trends and developments in CX.