Featured Speakers

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Ankit Lathigara

Director

Customer Delivery, Adenza (now Nasdaq)
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Nitin Bhandari

VP & Head of Payit Digital Wallet

First Abu Dhabi Bank (FAB)
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Mohamed Magdy

Global Associate Director Country Operations, Customer Experience & Engagement IM International

Novartis
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Dina Kahiel

Director Experience Center & Innovation

EEMEA - Mastercard
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Emel Cuhaci

Vice President Digital Tribe Head Customer Experience, Retail Banking & Wealth Management

Emirates NBD
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Arti Sogani

Head Customer Success Middle East

Temenos
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Amit Ambekar

Head of Marketing Customer Engagement

Loyalty & Cx BMA INTERNATIONAL
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Maram Habash

Senior Vice President, Head Client Experience

Retail Banking & Treasury Mashreq
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Stephen Rea

Chief Enterprise Excellence & Procurement Officer

Al Ghurair Investment
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Kowshik Bhattacharjee

Head of Service Excellence/ Customer Experience

Medcare Hospitals & Medical Centres
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Ram Jalan

Director Digital Transformation, Customer Journey Evolution, AI Innovations

DAMAC Properties
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Anand Venkatasamy

Vice President - Customer Base Management & Partnerships

Etisalat
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Leeni O’Connor

Head of Strategy (Digital)

Landmark Group
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Rodolfo Modena

Customer Insights & Market Intelligence Director

Alshaya Group
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Kareem Mazhar

Global VP of CX

Rain
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Pradeep Kumar

Head - Service Excellence & Contact Centre

Aster DM Healthcare
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Maaz Zahid Qureshi

Vice President – Digital

ADNOC Distribution
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Adil Hasan

Director Customer Experience

Teleperformance