Featured Speakers
Ankit Lathigara
Director
Customer Delivery, Adenza (now Nasdaq)
Nitin Bhandari
VP & Head of Payit Digital Wallet
First Abu Dhabi Bank (FAB)
Mohamed Magdy
Global Associate Director Country Operations, Customer Experience & Engagement IM International
Novartis
Dina Kahiel
Director Experience Center & Innovation
EEMEA - Mastercard
Emel Cuhaci
Vice President Digital Tribe Head Customer Experience, Retail Banking & Wealth Management
Emirates NBD
Arti Sogani
Head Customer Success Middle East
Temenos
Amit Ambekar
Head of Marketing Customer Engagement
Loyalty & Cx BMA INTERNATIONAL
Maram Habash
Senior Vice President, Head Client Experience
Retail Banking & Treasury Mashreq
Stephen Rea
Chief Enterprise Excellence & Procurement Officer
Al Ghurair Investment
Kowshik Bhattacharjee
Head of Service Excellence/ Customer Experience
Medcare Hospitals & Medical Centres
Ram Jalan
Director Digital Transformation, Customer Journey Evolution, AI Innovations
DAMAC Properties
Anand Venkatasamy
Vice President - Customer Base Management & Partnerships
Etisalat
Leeni O’Connor
Head of Strategy (Digital)
Landmark Group
Rodolfo Modena
Customer Insights & Market Intelligence Director
Alshaya Group
Kareem Mazhar
Global VP of CX
Rain
Pradeep Kumar
Head - Service Excellence & Contact Centre
Aster DM Healthcare
Maaz Zahid Qureshi
Vice President – Digital
ADNOC Distribution
Adil Hasan
Director Customer Experience
Teleperformance
Hammad Khan
Head of Digital