Featured Speakers

Ankesh Agarwal
Director Group Customer Experience
Majid Al Futtaim

Nitin Bhadari
VP & Head of Payit Digital Wallet
First Abu Dhabi Bank (FAB)

Amélie Brechoire
VP Loyalty and Guest Experience,Middle East, Africa and Asia
Accor
Zahoor Ul Islam
Head of Customer Engagement Technology
Dubai Islamic Bank

Michelle S.
Head of Customer Strategy Activation
Emirates

Ahmad El Jacques
Global Head Customer Success Lending
Finastra

Andrea Prazakova
Senior Vice President Mastercard Foundry & ESG EEMEA
Mastercard

Sumit Srivastava
Digital & Commercial Officer
Virgin Mobile Middle East & Africa

Mohamed Magdy
Global Associate Director Country Operations, Customer Experience & Engagement IM International
Novartis

Qasim Ilyas
Head of Customer Success Services Business Support
Siemens Healthineers

Pradeep Kumar
Head - Service Excellence & Contact Centre Aster Clinics GCC
Aster DM Healthcare

Othman Bin Hendi
Chief Customer Officer